Vonage is a cloud-based VoIP provider that caters to all business sizes and industries. They offer features that can help business communications run more efficiently, such as virtual receptionists, unlimited calling and SMS, desktop plugins, voicemail-to-email functionality, mobile apps, and more.
Summary of Vonage User Reviews
What Vonage Does Well
Users who gave Vonage a positive review commended its ease of use and voicemail-to-email feature. They also highlighted the convenience of being able to login from any device to make calls or changes to their account.
What Vonage Does Not Do Well
Users who gave Vonage a negative review said that the software isn’t scalable — the bigger their company got and the more users they gained, the more technical issues arose. Some users also noted that the customer support needs improvement.
Most Helpful Positive User Review
“I’ve used Vonage for multiple business lines over the years. I love being able to check incoming calls online when I’m away from my phone. I also like the voicemail-to-email feature.”
Most Helpful Negative User Review
“I felt that as our company grew, we were running into more issues. Call quality dropped significantly and we were never able to really figure out what was going on with our calls while working with their support. They did what they could do to help us and try to find a solution but because of those issues, we ended up going in a different direction.”
Vonage (Business Cloud) has three subscription plans: Mobile (starting at $19.99/line/month), Premium (starting at $29.99/line/month), and Advanced (starting at $39.99/line/month). The main difference between the plans is the access to premium features, such as a multi-level auto attendant, video conferencing, and call recording. Click here to start a free 14-day trial.
Businesses that need 100 lines or more need to contact Vonage’s sales team for a customized pricing quote.
Check out the list below of some of Vonage’s features:
- Virtual Receptionist
- 3-Way Calling
- Repeat Dialing
- Call Logs
- Unlimited Calls and SMS
- Video Conferencing and File Sharing
- Call Recording: On-Demand
- Visual Voicemail
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Vonage offer a free trial?
Yes. Interested users can try any of the plans for 14 days.
Can I use my existing phone?
Yes, if it’s compatible. Vonage provided a list of compatible phone systems on their website, as well as phone options for purchase.
What type of internet connection do I need?
It is specified on the website that Vonage requires a high-speed internet connection.
Vonage Overview Video
The video provides an overview of how Vonage’s features can be useful in streamlining your business communications.
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of Vonage’s popular integrations: