Vonage is a cloud-based voice-over-internet-protocol (VoIP) provider that caters to all business sizes and industries. It features unlimited calling and short message service (SMS), desktop plugins, voicemail-to-email functionality, mobile apps, and more. In this article, we cover Vonage reviews and pricing. Ready to get started? Get a free trial.
Vonage pricing (Business Cloud) has three subscription plans: Mobile (starting at $19.99/line/month), Premium (starting at $29.99/line/month), and Advanced (starting at $39.99/line/month). The main difference between the plans is the access to premium features, such as a multilevel auto attendant, video conferencing, and call recording.
Businesses that need 100 lines or more need to contact Vonage’s sales team for a customized pricing quote.
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Summary of Positive Vonage Reviews
Users who gave Vonage a positive review said that the system is easy to set up and use. Many also commended the clarity of the calls as well as the convenience of being able to log in from any device. Others find the web portal for management to be quite efficient.
“Call quality of Vonage is always fantastic, whether when I’m using my laptop at work [local area network] or at home using [Wi-Fi], the sound quality is always clear. It is easy to set up new phones or devices as well. The mobile app is great to have whether just for listening to voicemails or taking a call when you’re not near your desk or work phone.”
— Ben Webb
Summary of Negative Vonage Reviews
Users who gave Vonage a negative review complained about the inconsistent service quality of the technical support team. Others reported experiencing bugs and glitches while using the program.
“I experienced glitches wherein their computers allowed my business number to call another business. I would get sporadic incoming calls, so I did not think I had an issue until a customer sent me an email. I called, and another company was answering my number. There’s no call forwarding, and their tech support people had zero clue. This is my second major issue with Vonage in the past 24 months.”
— Kevin Godwin
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Check out the list below of some of Vonage’s features:
- Virtual receptionist
- Three-way calling
- Unlimited calls and short message service (SMS)
- Video conferencing and file sharing
- Visual voicemail
- And more
Can customers use their existing phones?
Customers can use their existing phones with the system as long as the phones are compatible. Vonage provides a list of compatible phone systems on the website as well as phone options for purchase.
What type of internet connection do users need to run Vonage?
According to the website, Vonage requires a high-speed internet connection.
Here is a list of some of Vonage’s popular integrations: