Voxbone is a provider of geographical and toll-free telephone numbers that specializes in both inbound and outbound communications. They offer on-demand virtual numbers and SMS services in over 9,000 area codes across over 60 countries. We compiled Voxbone user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Voxbone User Reviews
What Voxbone Does Well
Users who gave Voxbone a positive review said that the quality of calls made through the program is clear and stable. Some of them also find the system highly scalable and flexible in meeting the varying demands of their business.
What Voxbone Does Not Do Well
Users who gave Voxbone a negative review recommended expansion of coverage in more countries. Some of them also said that the system interface is not that user-friendly. There were comments about the expensive pricing as well.
Most Helpful Positive User Review
A user who left a positive review of Voxbone on G2 Crowd said that the system makes communications with local and international customers very convenient, sharing that its network infrastructure is solid and reliable. He also commended the customer support team for always being prompt and accommodating.
Most Helpful Negative User Review
A user who left a negative review of Voxbone on G2 Crowd said that he finds it difficult to manage huge amounts of call volume through the software. He also complained about the unavailability of Voxbone services in some countries, which is a hindrance to his business operations.
Voxbone offers three types of packages: Starter (starts at $500/month), Growth (starts at $2,500/month), and Scale Up (starts at $5,000/month). You need to get in touch with support to get detailed pricing based on your business requirements. All plans include unlimited usage of local landline numbers. There’s no per-minute fee for inbound calls.
Users also have the option to add national, international, and emergency calls, as well as two-way text messaging, number porting, and a dedicated remote interconnection. All these add-ons have corresponding usage fees. Interested users need to get in touch with the Voxbone sales team for a pricing quotation.
Check out the list below of some of Voxbone’s features.
- Over 9,000 area codes across 60+ countries
- SIP Trunks
- Automated Ordering
- Outbound, Emergency, Toll-Free Calling
- Shared Call Capacity
- Use of Old/Existing Numbers
- Global VoIP Infrastructure
- 24/7 Licensed Operation and Support
- Fast Delivery and Receipt of SMS
- Call Recording
- Skype Integration
- Speech Analytics (transcription and reporting)
Helpful VoIP Service Provider Resources
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VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support — Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better — Read this article and learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Read about the advantages and disadvantages of VoIP and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Does Voxbone offer a free trial or demo?
Yes. Interested users can sign up for a 14-day free trial. However, this offer is only available to selected countries.
How does Voxbone’s Speech Analytics feature work?
Speech Analytics allows users to analyze recorded calls to gather useful customer information in a simple and automated way. It also enables business owners to track the performance and efficiency of their agents.
What’s the coverage of Voxbone’s voice features?
Voxbone has active numbers in over 9,000 area codes across 60+ countries worldwide. In every one of those countries, they either work directly with a locally-tested partner or are already a fully-licensed national operator.
Voxbone Overview Video
This video provides an overview of how Voxbone helps businesses expand their reach internationally.