Vtiger is a cloud-based and full-featured CRM. It enables users to perform various sales, marketing, and customer management tasks such as lead capturing, pipeline building, contact management, and sales performance analysis. We compiled Vtiger user reviews from our website and around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Vtiger User Reviews
What Vtiger Does Well
Users who gave Vtiger a positive review said that it is a comprehensive yet straightforward CRM tool. They noted that its third-party integrations, collaboration features, and cloud-based capabilities are helpful in streamlining their workflows.
What Vtiger Does Not Do Well
There’s not a lot of negative reviews about Vtiger, but some users said that its interface is outdated.
Most Helpful Positive User Review
“I appreciate its easy integration with third-party apps for email, calendar, contacts, and telephony. It makes team collaboration easy. Vtiger centralizes workflows across the whole sales process (including post-sales), with features for leads, contacts, organizations, customer assets, projects, customer support, help desk, etc.”
— Jose A. Garcia
Most Helpful Negative User Review
“There is room for improvement in the design and user interface. Compared to Quickbase, this system (or at least, the version we use) looks old-fashioned.”
— Christopher Boutros
Vtiger Pricing
Vtiger offers three subscription plans: Sales (ranges from $14 to $28/user/month), Help Desk (ranges from $0 to $28/user/month), and All-in-One ($42/user/month). The main difference between the plans is the availability of premium features, such as lead scoring, invoicing, payment tracking, and real-time insights.
($/User/Month) | ($/User/Month) | |
|---|---|---|
| Sales | (or $10 to 20/user/month) | |
| Help Desk | (or $10 to 20/user/month) | |
| All-in-One | (or $30/user/month) |
*Annual plans are paid in full at the start of the billing cycle.
Prices exclude regional taxes.
Vtiger Features
Check out the list below of some of Vtiger’s features:
- Sales Insights: provides users with intelligence about every contact and deal.
- Multi-Channel Help Desk: gives users access to a centralized support center for email, phone, chat, and social platforms.
- Lead and Pipeline Management: enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Project Management: allows users to build projects involving customers, deals, and cases.
- Inventory Tracking: enables users to track the status of their current inventory and services.
- Contact Management: lets users organize a directory of all their business contacts including their profile and contact information.
- Task Reminders and Notifications: automatically prompts users to follow-up on a lead based on the level of their interaction with a potential customer or client.
- Importation and Exportation of Data: allows users to download data to and from the app such as contact information of leads, various files, sales reports, among others.
Helpful CRM Software Resources
What is a CRM Software? An Introduction For Small Businesses — In this guide, we answered questions surrounding CRM software such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compared Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Vtiger FAQ
Does Vtiger offer a free trial or demo?
No. There was no mention of a free trial or demo on the website. However, the Help Desk plan has a free option. Users just need to sign up and start using the program immediately.
What types of customer support are available to users?
Users have access to an online knowledge base, video tutorials, webinars, e-books, and direct customer representative assistance.
Vtiger Overview Video
This video provides an overall background on what Vtiger can do to improve a user’s relationship with its customers.
Popular Integrations
When choosing a CRM software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of Vtiger’s popular integrations:
Top Vtiger Alternatives
Not sure if Vtiger is the right fit for you? Read our reviews of all top CRM software for comparison or check out one of these three Vtiger competitors.
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Jose Quintero
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
vTiger has been committed to encompass everything CRM-wise (including a Support module for basic incident management and a Projects module for PM) in an agile and user-friendly Cloud interface. They still have room for improvement, of course, but in overall it’s a very solid foundation for SOHO CRM.
Sometimes the compulsory upgrades feel forced, in terms of experiencing occasional bugs after each rollout – which are automatic, and with no user intervention, being that they’re Cloud -, giving the sensation that some releases are rushed instead as thoroughly tested; however the bugs are usually attended as soon as they appear, and the Support team is quite capable on it.
Actually, the information and capabilities of vTiger CRM are very comprehensively documented beforehand, so it’s always been a very transparent adoption.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Rush E. Simonson
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Reliable service and constant feature updates. Great tutorials.
speak English
How awesome they are and not waited to switch
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Salvador Arauzo
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Comprehensive functions covering more required features in a CRM
Everything inside an interface easy to leran and work with
Working with images
There are two vtiger options, the first one (community) is a free download open source application. T he secong one the better is an online version, on the cloud.
With the cloud version you can forget about installations, upgrade, backups,… it is really easy!!?
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Jose A Garcia
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Easy to use environment
GUI
Easy integration with 3rd party apps for email, calendar, contacts, telephones
Always improving products on the cloud version
Collaboration with ease
workflows across the whole sales process, including post sales. Leads, Contacts, Organizations, Customer Assets, Projects, Support, Help Desk etc.
sometimes it freezes
after every update there could be a hiccup, something to fix, something got broke.
sometimes sync settings and integrations got lost
invasive notifications
annoying sounds on notifications. I called them zombie notifications.
change of buttons placement tend to confuse after you get used to it after GUI updates.
Feel free to automate your sales process with this great platform, you cand send triggered and targeted emails. set campaigns, receive and develop leads, automate the sales process, quoting and then the rest of the post sales process, including the assets management of every customer and the renewals of it if you sell subscription based products. I did not know that I could automate all sales planing, from leads development, sales process, post sales, support, help desk for internal and external customer, projects, case studies, and renewals. collaboration across the teams from support, finance, quoting, purchases and approvals.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Christopher Boutros
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
It has done a good job of making a complex system user-friendly. I joined a company that had a very basic version and didn’t do much with the system and after some work, there were some elaborate workflows created that made the whole company run significantly smoother.
There is room for improvement in the design and user interface. Compared to Quickbase, this system (or at least the version we used) looked old fashioned. They may have a more sleek look that we just didn’t utilize, but if they did, i was just unaware of it at the time.
Among employees that I worked with, the general issue with the system was that it wasn’t setup to do what they wanted or they didn’t like the process flow that we used. This isn’t a reflection on the system or the company, just the team that built the workflows.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.