Waitwhile is a smart waitlist and scheduling app for restaurants and other service businesses. Its features include a command center, short message service (SMS) notifications, public waitlist, analytics, and more. In this article, we cover Waitwhile reviews and pricing. Ready to get started? Sign up for free.
Summary of Positive Waitwhile Reviews
Users who gave Waitwhile a positive review said that the software is easy to use and quick to set up. Some users also commended specific features such as guest check-in, system and brand customizations, and SMS notifications.
One user who left a positive Waitwhile review on Capterra said that the SMS feature for customers is outstanding, both so the staff can communicate with the customers and customers can check where they are in the waitlist. He also likes being able to clear out crowds from their lobby space thanks to Waitwhile.
Summary of Negative Waitwhile Reviews
As of March 2019, there are not many negative Waitwhile reviews online. However, some users complained about bugs, delays in successfully uploading data, and slow responses from customer support.
Waitwhile pricing has a free plan and three paid plans: Starter ($59/month), Business ($159/month), and Enterprise (custom priced). The main differences between the plans include the ability to customize the branding, as well as the number of monthly guests accommodated.
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Top Restaurant Software 2019
Check out the list below of some of Waitwhile’s features:
- Multiple waitlists
- SMS and email notifications
- Check-in kiosk
- Serving overview
- Customer relationship management (CRM)
- Public waitlist
- Resource management
What happens if a Waitwhile user exceeds the allotted guest limit?
Users will still be able to access their waitlists, but they won’t be able to add any new guests. They may do so on the following month once their limit refreshes, or if they choose to upgrade to the next plan.
Aside from restaurants, what other businesses can Waitwhile cater to?
Waitwhile’s waitlisting platform also works well with bars, gyms, hair salons, retail events, pharmacies, doctors’ offices, animal shelters, and more.