Waitwhile is an appointment scheduling and waitlist software designed to help users manage their queuing system more efficiently through a customizable waitlist command center. It can be used by a wide range of businesses such as restaurants, beauty salons, retailers, event organizers, tutors, schools, health services, and more. We compiled Waitwhile user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Waitwhile does well:
Users who recommended Waitwhile said that it helps increase customer satisfaction by effectively managing lines or queues in various services. They also said that Waitwhile’s customer support is professional and responsive.
What Waitwhile does not do well:
There weren’t a lot of negative reviews about Waitwhile. However, some users said that they experienced occasional glitches like system updates that deleted some of their existing software configurations.
Most Helpful Positive User Review
A user who left a positive review on GetApp said that Waitwhile helped change the dynamics of their business operations by allowing clients to wait and conveniently receive appointment updates on their phones. He also finds the analytics features useful.
Most Helpful Negative User Review
A user who left a negative review of Waitwhile on Capterra said that they had minor issues with the delivery of message alerts. According to her, there are times when the customers do not receive the notifications on time. However, she also said that the Waitwhile team is quick to assist them in resolving these kinds of issues.
Waitwhile has a free option and three paid plans: Starter ($59/month), Business ($159/month), and Enterprise (customized pricing). The main differences between the plans include the frequency of bookings and access to premium features such as level of customer support, daily backups, white label branding, product training, audit logs, data anonymization, service level agreement (SLA), and more.
Check out the list below of some of Waitwhile’s features.
- Customizable Waitlist Command Center
- Schedule Multiple Bookings
- Public Waitlist (waitlist published online or on a TV monitor)
- Accessible via Mobile Devices
- SMS and Email Notifications
- Physical Check-In Station
- Customer Data and History
- Reports and Analytics
- Staff and Resource Management
- Security Sockets Layer (SSL) Security
- White Label Branding
- SMS, Chat, and Phone Support
- Product Training
- And More
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Is there a free trial?
Instead of a free trial, interested users may create an account and avail of the free subscription plan.
How does Waitwhile help improve the traditional queuing system?
Once a guest is waitlisted in the Waitwhile system, they will get a confirmation SMS along with other helpful information like expected waiting times. As clients near their turn, they will receive an automated text alerting them to head back. Users can also send customized text alerts.
How does Waitwhile help business owners track their sales and performance?
Waitwhile gives users insights into their business’ wait times, peak hours, busy days, and other trends to help them better manage their operations. Users can also export their data.
Waitwhile Overview Video
This video provides a step-by-step guide on how to use Waitwhile to manage a business’ queuing system.
When choosing an appointment scheduling software, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Waitwhile’s popular integrations: