WalkMe, a customer service, digital adoption and engagement platform, provides a step-by-step guide for a user’s clients, as well as solutions for enhancing customer experience and automating business processes. It also enables users to utilize any software, website, and app with ease. In this article, we cover user reviews and pricing. Ready to try WalkMe? Request a demo.
What WalkMe Does Well
Users who gave WalkMe a positive review said that it is a versatile software with robust features. They added that its walkthrough creation tools enable them to provide online support for their end users or deploy onboarding sessions for their employees and clients.
One user who left a positive review of WalkMe on Capterra commented that the platform has many functionalities for creating different types of dynamic user education sessions. He also said that it is very easy to integrate external content, such as videos, web pages, and help desk articles when creating customized walkthroughs.
What WalkMe Does Not Do Well
Users who gave WalkMe a negative review mentioned that setting up walkthrough processes may be challenging for beginners. Several others said that learning how to use all of its features takes time, while some complained about having to manually re-test their walkthrough processes every time the software is updated.
One user who left a negative review of WalkMe on G2 Crowd dislikes having to re-test her walkthroughs whenever the platform is updated. She explained that manually re-checking whether or not all the processes are still working wastes a lot of her time.
WalkMe offers a Free Plan and a Custom Plan. Pricing for its Custom Plan is available only upon request. One third-party site claims that it is priced at $12,000/year, while another reports that it costs $15,000/year. The main differences between the plans are the numbers of walk-thrus, steps per walk-thru, and assists per month.
Ready to get started with WalkMe? Request a demo.
Top Customer Service Software 2019
Check out the list below of some of WalkMe’s features:
- Interactive Tooltip Balloons and Contextual Call-to-Action Buttons
- Knowledge Base
- Live Chat
- Multi-Language Support
- Onboarding, Walk-Thru, and ActionBot Tools
- Reporting and Analytics
- Surveys and Feedback Collection
How does WalkMe’s platform work?
WalkMe’s platform drives users to action as they use other software or visit websites. It provides comprehensive step-by-step instructions through interactive popup balloons and call-to-action buttons to guide users through a process or help them complete a task. Additionally, its artificial intelligence (AI)-powered technology and context-based algorithms ensure that it provides the best, personalized answers to its users and their clients when they need it.
Can WalkMe collect user behavior data and insights?
Yes, it can collect data and provide insights about user behavior whenever they utilize WalkMe’s tools or visit your website.
Here is a list of some of WalkMe’s popular integrations: