WebEx is a video conferencing software. It allows users to hold meetings online with their employees or customers from anywhere in the world. We compiled WebEx reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
WebEx Customer Reviews
Summary of WebEx Reviews
We scoured reviews online and found that WebEx has mixed ratings. Here’s what we found:
What WebEx does well:
Users who gave WebEx a positive review like the Call Me feature that allows them to directly call participants and add them into their meeting.
What WebEx does not do well:
Users who gave WebEx a negative review had issues with the meeting setup, audio, and participant connections. Some also mentioned that they thought the user interface was clunky and outdated.
Most Helpful Positive User Review
A positive reviewer from the site GetApp said that he liked the ability to host a video meeting without a previous schedule. He said his favorite feature is the Call Me button, because he is able to call someone who is having trouble joining and seamlessly include them when they answer.
Most Helpful Negative User Review
A negative reviewer from G2 Crowd complained that she often experiences technical difficulties with the software. She said that sometimes, their recurring meetings fail to start, a client can’t get into the meeting, she gets locked out of the meeting, or the audio doesn’t work.
Other WebEx Reviews From Users Around the Web
Here are a few other resources for finding helpful WebEx reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Aug 24, 2017|
WebEx has a free plan and three paid plans that range between $24 per month and $49 per month. Users can get a 20% discount per month if they choose to be billed annually. The main difference between the plans is the number of participants they can allow to join in every conference call.
|Call Me Option|
|Third Party Integrations|
(Via Cisco Spark integration)
WebEx allows the users’ clients or employees invited in a group meeting to join from other video conferencing systems such as Skype or Polycom. Users can schedule a meeting ahead or let clients and employees drop in.
Aside from having participants join a conference call via phone or link, users who are subscribed to the Premium 25 and Premium 200 plans can add participants just by calling them using the The Call Me feature.
Other features include:
- HD Video
- In-app Voice
- Interactive Drawing
- End-to-end Encryption
- Live Support
- Chat and Brainstorming Tools
- Admin Controls