Webroot is a cloud-based cybersecurity and threat intelligence services platform. It offers solutions for virus protection, endpoint protection, mobile protection, and more. We compiled Webroot reviews from around the web and found that the company has mostly positive ratings. We also compared the most popular pricing options for small business owners.
Webroot Customer Reviews
Ease of Use: Average
Customer Service: Good
Pricing: Good
Summary of Webroot Reviews
What Webroot does well:
Users who gave Webroot a positive review like that it doesn’t interfere with the other applications on their devices. They also like how easy it is to keep track of their devices through the centralized dashboard.
What Webroot does not do well:
There weren’t a lot of negative Webroot reviews, but some business users felt that it has a very steep learning curve before it becomes seamless to use. They believe it’s because of how robust the system is.
Most Helpful Positive User Review
A positive reviewer from the site Consumer Affairs said that whether you need a lightweight app, a centralized dashboard, or even executive reports, Webroot provides the tools and the know-how to get the job done without wasting time.
Most Helpful Negative User Review
A reviewer from G2 Crowd said that the Webroot portal is a bit confusing and difficult to learn. He mentioned that though that once he became familiar with the portal, it isn’t horrible. He still thinks though that it needs some work. He also said that they need to improve the mobile app.
Other Webroot Reviews From Users Around the Web
Here are a few other resources for finding helpful Webroot reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: Dec 11, 2017 | |||
Webroot Pricing
Webroot offers two subscription options: Home & Home Office and Business & Partners. Home & Home Office packages range from $39.99 to $79.99 per year depending on the number of devices. The Business & Partners plan starts at $150 per year ($30 per endpoint per year, minimum of 5). The two subscription options differ in how advanced the features are.
| Plan | ($/year) | ||
|---|---|---|---|
| Antivirus (Home & Home Office) | |||
| Internet Security Plus (Home & Home Office) | |||
| Internet Security Complete (Home & Home Office) | (+ 25GB online storage) | ||
| Endpoint Protection (Business & Partners) | ($30 each/year) |
Business Endpoint Protection can either be bought online with the price specified above or purchased through a partner with a custom price. There are also tailored packages for managed service providers.
All Home & Home Office packages include advanced threat protection, always-on security, real-time anti-phishing, firewall monitor, and uninterrupted scans.
Business security services and solutions include:
- DNS protection
- Network anomaly detection
- Web classification and reputation
- IP reputation
- Real-time anti-phishing
- IoT gateway
- Streaming malware detection
- File reputation
- Mobile app reputation
- Mobile security SDK
- SecureWeb browser SDK
Customer support can be reached directly via tickets, email, or phone.
Compare Webroot Competitors
Not sure if Webroot is the right internet security software for your small business? Look through our internet security software reviews for comparisons.
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Justin Graves
Light client application that scans quickly and efficiently. The console is easy to navigate.
It’s easy to deploy and maintain and rarely, if ever breaks.
Support has been mediocre in my experience as well as communication with the sales staff.
Nothing. I knew all that I needed to know.
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Patrick Richards
The product is easy to deploy and maintain. When we have had trouble, the support has been fast.
It seems the product is interfering with the normal operation of our Windows 10 PCs, causing PCs to slow down and lockup daily.
I wish I had known ore about how their product differs from the competition. We had used an old, but reliable package for many years. As time goes on, we are finding more difficulty using Webroot, even though it was easy to deploy.
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Daniel Duke
Catches and cleans up all viruses and all attack style malware. Deletes and notifies well, shows alerts in console if device needs rebooting. Integrates with Autotask and auto installs in the background. Is constantly up to date and needs not maintenance. Any false positives are quickly resolved with support.
Pricing is a little higher perhaps than it should be for the number of licenses we’re buying, and their integrations with other tools aren’t perfect (ie, when a device is deleted from integrated software, the webroot license is not removed).
I wish they were a little more apt at attacking browser based malware, as I still have to download Malwarebytes from time to time to clean up things in the browser.
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Mark D'Angelo
Great support and software. Great email communication of planned maintenance, security awareness, and new updates to the console. They seem to be ahead of the curve with their product. I really like the central administration, the easy installation process, and the lightweight endpoint protection client.
The console seems a little outdated but that’s not a huge worry. We had an issue where some email graphics in Outlook weren’t being loaded due to a Windows 10 Update/Webroot problem and it took a few weeks for the endpoint update to be officially released to fix the problem. Support was great in helping with this, though. Overall, I haven’t found much to be dissatisfied with.
Nothing.
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Paul Smith
Support is very good. They are responsive and fast to resolve issues. They work hard to find patient one if you have any outbreaks.
The EPP product is very lightweight and efficient. It is fairly easy to deploy. There is a decent array of configurable aspects. The product works without a lot of tweaking or management which is really nice.
I wish the EPP agent was better able to deal with more secure evnvironments and proxies. We don’t allow access to the internet though our firewalls without a proxy. We do have some exclusions, but the list of them for WebRoot is too much. Our firewalls don’t support wildcard URL’s for access lists. So I really wish WebRoot would provide a range of fixed IP’s the agents could connect to so we could put those in the firewalls. All the WebRoot IP”s are at Amazon Web Service, so they change randomly.
You can configure the agent to use proxies, but the ability seems to be unpredictable and sometimes not stable. So you will get the occasional agent that cannot check in to the portal in the cloud for some reason.
Also, trying to get an installed agent uninstalled is really difficult if the agent can’t connect to the portal and get the command from there.
The problems with the proxy being unstable. Seemed to work fine in our PoC and in testing.
Also the problem with the uninstall.
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