WebTrends is an analytics tool that gathers data and insights on how audiences are interacting with a business’ website and various channels. It enables users to determine how visitors engage with their content to help them understand which parts of their website and channels get the highest traffic and engagement. We compiled reviews from around the web and determined that WebTrends has generally positive ratings. We also compared the most common pricing options for small business owners.
WebTrends Customer Reviews
Summary of WebTrends Customer Reviews
What WebTrends does well:
Users who recommend WebTrends said that they like the powerful creation of reports and the app’s intuitive user interface. Customizability and accuracy of data from the platform were also cited.
What WebTrends does not do well:
Users who left negative reviews of WebTrends said that data exporting options can be improved. Some of them also said that it lacks integrations to third party apps and that it’s more costly than its competitors..
Most Helpful Positive Review
A user who left a positive review on TrustRadius said that WebTrends always gives them complete and holistic business intelligence analysis, which is critical if they want to look at all the various presentations of their data. He also said that WebTrends’ analytics tool is always available and has great up-time. Lastly, he mentioned that with the proper support of an analyst, they are always able to configure the platform to provide the specific data sets they need to make sound business decisions.
Most Helpful Negative Review
A user who left a negative review on TrustRadius said that while WebTrends is a good analytics platform, it is expensive compared to other apps such as Google Analytics — which makes it hard for them to justify using it to management. He also wished that the app would be more flexible in exporting data into other formats such as PDF, Excel, and Word.
WebTrends Reviews From Users Around the Web
Here are a few other resources for finding helpful WebTrends reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
WebTrends’ Self Service plan costs $154 for up to 25,000 visitors, $299 for up to 50,000 visitors, $559 for up to 100,000 visitors and $1,119 for up to 250,000 visitors. The features include unlimited A/B testing, access to Advanced UI & Visual Editor, asset storage, and email support.
WebTrends also has two plans with customized pricing: Hybrid and Managed Service. Both plans include a designated CRO consultant, technical support for troubleshooting, and developer support on test-building.
The Managed Service plan includes premium features such as CRO training, project management and documentation, test development training, quarterly business and project reviews, and provision of creative and UX resources.