West is a global provider of communication and network infrastructure services. Its features include a diverse portfolio of solutions for unified communications, safety, interactive services, telecom, and more. Ready to get started with West? Visit its website.
Summary of West User Reviews
As of the date this article was written (01/21/19), there are no user reviews of West online. If you are a past or current West customer, leave a review to help other business owners who are deciding whether or not to use the company.
West doesn’t publish its pricing plans online. Fees for similar service providers and software can range around $19-$49/agent per month, while the more extensive ones cost around $50-$100/agent per month. Factors that affect pricing include the size of the business, industry, apps and platforms supported, and the types of customer support offered.
Ready to get started with West? Visit its website.
Check out the list below of some of West’s features:
- Conferencing and Collaboration
- Managed Voice Services
- Network Services
- Webinars and Enterprise Streaming
- Cloud Contact Center
- Agent Scripting
- Intelligent Call Routing
- Security and Compliance
- Interactive Voice Response (IVR)
- Proactive Notifications and Mobility
- Specialized Agent-Based Solutions
- Telecom Services: Domestic and International Phone Numbers, Termination, and Toll-Free Services
- Tandem Homing
- Safety Services
What industries can benefit from West’s specialized agent services?
How does West’s cloud contact center solution help its users provide quality customer service?