WhosOn is an integrated live chat software and help desk solution that allows users to communicate with and monitor their website visitors in real-time. Its features include cobrowsing, offline forms, video chat, and analytics. In this article, we cover WhosOn reviews and pricing. Ready to get started? Visit its website.
The WhosOn pricing details cover three deployment routes: Cloud (starts at $33), On-Premise (starts at $46), and Professional Services (custom priced). The main differences between the plans are the target users and advanced features included, such as live chat consultancy and custom design and deployment.
Starts at $33
Those who need the fastest setup without the need of servers
Starts at $46
Regulated companies that need more chat control
Businesses that need professional services before chat implementation
*Those interested in WhosOn’s on-premise solution should note that it also offers a perpetual license. You may visit its website to learn more about this option.
Ready to get started with WhosOn? Visit its website.
Summary of Positive WhosOn Reviews
Users who gave positive WhosOn reviews mentioned that it is simple and easy to navigate. Others said that its prechat survey function is helpful while some like that it has a predictive text feature.
One user who left a positive review of WhosOn on G2 likes that its prechat survey helps his team gather value customer data and provide relevant support. He added that its predictive text function allows them to respond to chats quickly.
Summary of Negative WhosOn Reviews
Users who gave negative WhosOn reviews said that it is a bit expensive. Others noted that its support team is not that great while some dislike that they can’t copy and paste conversations.
One user who left a negative review of WhosOn on G2 complained that although his team can save conversations, they can’t copy and paste them. He added that they don’t get automatically archived, so they have to save them manually.
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Check out the list below of some of WhosOn’s features:
- Offline forms
- Video chat
- Canned responses
- Supervisor chat monitoring
- Agent departments
- And more
How does WhosOn’s canned response automation feature work?
WhosOn’s canned response automation allows users to reply to chats faster by inserting saved canned responses instead of typing them manually.
Can I add more than 10 agents under the Cloud plan?
No, you can’t. WhosOn Cloud is limited to only 10 agents. If you need more than 10 agent seats, then you may get in touch with the WhosOn sales team for quotes and requirements.
Here is a list of some of WhosOn’s popular integrations: