WhosOn is an integrated live chat and help desk software that allows users to monitor and communicate with their website visitors in real-time. Its features include co-browsing, offline forms, video chat, analytics, and more. There weren’t a lot of WhosOn user reviews, but the ones we found were generally positive. We also shared its available pricing options.
Summary of WhosOn User Reviews
Most Helpful Positive User Review
A user who left a positive review of WhosOn on Featured Customers said that the app allows them to provide their customers with a convenient way to reach out for questions and concerns. He added that the agent training given by WhosOn greatly helped them deliver quality customer service. He also commended the support team for being very helpful whenever they need to make any changes to their settings.
Most Helpful Negative User Review
A user who left a negative review of WhosOn on G2 Crowd said that he is not satisfied with the app’s functionalities as a one-on-one chat program. He complained about being unable to copy and paste conversations, as well as automatically archive them. He also said that the app runs slow on most devices.
WhosOn offers a free option and two paid plans: Cloud ($33/user/month) and On-Premise ($46/user/month). The main differences between the plans include the mode of deployment, as well as access to premium features such as CRM integration, advanced security, and more.
Check out the list below of some of WhosOn’s features.
- Visitor Profile
- Real-Time Visitor Monitoring
- Geo-IP Visitor Location
- Offline Form
- Chat Transfer
- Pre and Post Chat Survey
- File Sharing
- Canned Responses
- Supervisor Chat Monitoring
- Agent Departments
- Video Chat
- Ticketing System
- Real-Time Chat Translation
- CRM Integration
- Reporting and Analytics
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Does WhosOn offer a free trial?
Yes. Interested users may sign up for WhosOn’s 30-day free trial for all of its paid plans.
Do I need to submit my credit card details to sign up for the free trial?
No. You only need to fill up a form to try WhosOn for free.
Can I have more than 10 agents seats under the Cloud plan?
WhosOn Cloud service is limited to only 10 agent seats. If you need more than 10 agent seats, you may get in touch with the WhosOn sales team for quotes and requirements.
WhosOn Overview Video
This video provides an overview on how live chat supervisors can operate the latest edition of WhosOn.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of WhosOn’s popular integrations:
- Google Analytics
- Google Drive
- Better Proposals