Windstream provides communications software services to businesses of any size. It offers multiple voice services with its integrated Voice over IP (VoIP) solution, as well as a set up for a new hosted VoIP through an IP private branch exchange (PBX) solution. We compiled user reviews from around the web and determined that Windstream has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Summary of Windstream User Reviews
What Windstream does well:
Users who gave Windstream positive feedback said that the system is easy to learn, install, and use. Many customers also liked the seamless call transfer feature.
What Windstream does not do well:
Customers who gave Windstream negative feedback reported experiencing glitches and service outages.
Most Helpful Positive User Review
A user who gave Windstream a positive review on Capterra liked that the installation process went smoothly and that the system is easy to understand. She also mentioned that it was very easy to transfer calls from one staff member to the next, as well as to transfer calls to their cellphones whenever they are not in the office.
Most Helpful Negative User Review
A customer who gave Windstream a negative review on G2 Crowd complained about outages. He was also not impressed with the quality of customer support in terms of providing proper explanation and compensation whenever the service went down.
Windstream offers a VoIP and data bundle starting at $59.99 per month for a year. Rates vary depending on your business requirements. You need to contact support for custom pricing. The basic bundle allows up to eight devices and features web conferencing, file sharing, unlimited calls, and other calling features including caller ID and call forwarding.
Windstream’s VoIP and internet bundle requires a 2-year contract. Visit their page for more details.
- 10 professional calling features including caller ID and call forwarding
- Professional installation
- 30-day satisfaction guarantee
- Dedicated support
- Live U.S.-based 24/7 technical support
Useful Windstream Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Windstream Video Overview
This video shows what Windstream can do for your business.