Wintac User Reviews, Pricing & Popular Alternatives

Item: Wintac
Rating: 3

By Olivia Solomon on February 5, 2019 | Field Service Software Reviews, Reviews

Average Rating 3 3 from 2 ratings

Wintac is a business automation software designed for managing service contracting companies. Its features include customer and lead management, estimates and proposals, scheduling and dispatching, work order management, accounting and payroll, and more. In this article, we covered user reviews and pricing. Ready to get started with Wintac? Request for a demo.

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What Wintac Does Well

Users who gave Wintac a positive review said that it streamlines their workflows with the help of work order management, scheduling and dispatching, and customer management. Some of them also said that it can provide detailed business insights through its report and accounting tools.

One user who gave Wintac a positive review on Capterra said that it enables him to centralize invoicing, inventory management, and job scheduling processes. He also commended the custom fields which allow him to quickly organize user and client information.

What Wintac Does Not Do Well

Users who gave Wintac a negative review complained about an outdated interface, some stability issues, and system glitches. A few of them reported duplicate customer accounts which weren’t addressed by software updates.

“The system is so slow when it’s not in the process of crashing constantly. It’s also incredibly difficult to look up customers and switch back and forth between the weekly schedule and the customer’s profile to set up appointments while on the phone. It’s incredibly slow, so there is a long amount of time spent on the phone trying to figure out what the customer’s job description is, and then switching back to the days of the week to see what will work best for the customer.” — Brittany Vigneault

Wintac Pricing

Wintac offers three subscription plans: Wintac (starts at $2,695), Mobile Access (starts at $1,000), and Financing ($87/month). The main difference between the plans is the payment method chosen by the user (monthly or one-time fee). All packages include a complete software package, onboarding program, technical support, as well as onsite and online training.

Plans	Pricing
Wintac	Starts at $2,695/license
Mobile Access	Starts at $1,795/license
Financing	$87/month

The Wintac plan charges $1,245 for every additional user, while the Mobile Access has a $30/month fee for each remote user.

Add-ons such as a web portal, XCharge (integrated payment solution), TomTom integration (fleet management), Wintac Training, ReviewBuzz (user reviews collector), and data conversion tool are also available at customized prices.

Ready to get started with Wintac? Request a demo.

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Top Field Service Software 2019

	Service Autopilot	Kickserv	Servicem8
	4.8	4.8	4.9
Best for	Organizations that want to automate essential tasks such as work scheduling, invoicing, and customer management	Organizations that want a field service software that can process mobile payments	Organizations that want a field service software that synchronizes between its web version and mobile app
Pricing	Starts at $49/month	Starts at $99/month	Starts at $29/month
	Read Reviews	Read Reviews	Read Reviews

Wintac Features

Check out the list below of some of Wintac’s features:
SEE FEATURES

Wintac FAQ

How does Wintac help users with their accounting processes?
SEE ANSWER

What types of businesses can benefit from Wintac’s services?
SEE ANSWER

Popular Integrations

Here is a list of some of Wintac’s popular integrations:
VIEW INTEGRATIONS

Wintac Alternatives

Not sure if Wintac is the right fit for you? Read our reviews of all top field service management software.

View Top Competitors

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Reviews (2)
Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews. Post Your Review

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Brittany Vigneault
1 Review
10 Points
0 Screenshots
0 Answers
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
January 9, 2018 at 4:31 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
The idea is there, but the performance is not. I like the setup and being able to lookup the customer, a PO number, an address, or job description. And also being able to search for those things within a certain time period. I do like the layout of the weekly schedule. I like that the technicians can all login to the software through their iPads and can edit notes and times once they’ve been to a job. Setting that up can be somewhat confusing and difficult though. It’s nice that you can easily upload files, screenshots, and pictures into the program to keep up with jobs and orders.
What does the company not do well?
This program honestly makes my blood pressure rise. The system is so slow, when it’s not in the process of crashing constantly. It’s also incredibly difficult to look up customers and switch back and forth between the weekly schedule and the customer’s profile to setup appointments while on the phone. It’s incredibly slow so there is a long awkward amount of time spent on the phone trying to figure out what the customer’s job description is and then switching back to the days of the week to see what will work best for the customer. Sometimes I even have to click out of the program onto something like Internet Explorer and then reopen Wintac because it will freeze on certain screens and clicking out of the program is the only way to make it load the screen you’re waiting on.
As far as searching for customer’s names or PO’s, forget about it if you have a ton of jobs like we do. We have only been using Wintac for two years, so there is only two years worth of jobs and it is incredibly loading/searching jobs.
I like the layout of the weekly schedule, however the monthly schedule is terrible to look at and not helpful at all.
What about the company do you wish you had known before purchasing?
I wish I would have known how the customer support would have been. Don’t expect to call them and talk to someone. Long wait times on the phone, I don’t think anyone has ever answered, they want you to leave a message and they will call you back at a later time. They have logged into the computer before to assess the screen and what’s going on and have changed a few settings and said “this should help” or they’ve said I see what issue you’re having and there isn’t anything we can do about that”. They really aren’t helpful at all.
Customer service is incredibly hard to get ahold of. Long wait times on the phone and they would rather you leave a message, they basically will never answer the phone. The chat room customer service that I tried was also not helpful. The customer support person I was working with was illiterate and didn’t even have actual file names for what he was referring to. It was more like “Look on your server and find a file that says something like this or this”. I definitely wish there was more support and real help for all of our problems. Any time that they have assisted us, they will login to our computers and see the issues we’re dealing with, change a few settings and say this should help or “there really isn’t anything we can do with this issue” and leave it at that. Very unhelpful.
We also spent $3,000 on the new update that was supposed to make everything much faster. This update was the worst mistake we have made so far. Every thing ran twice as slow as before, files were being lost, pictures were getting deleted out of the program when we would click to open them. We had to have them uninstall the update and just put the money towards our subscription.
(The pogram is currently frozen so I have had to close out of it and re-login to take a screenshot…)
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
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Anthony Suau
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
January 8, 2018 at 8:31 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
They make the UI easy for the user to understand and read. its very visual but may lack in certain features the 21st century may have in store for us.
What does the company not do well?
It lacks in certain features other companies are offering. as far as mobility wintac is behind compared to other software out in the market. they have a web based portal but its not very user friendly and you cannot do much on it as far as creating work orders. you can work with what you have as long as you have internet.. the data is still required to be stored in your own personal server/computer.
What about the company do you wish you had known before purchasing?
Better mobile experience. more reliable features with third party companies. more options on those features than the limited 3rd party companies they provide.
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
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