WooCommerce is a free ecommerce plugin built specifically for WordPress sites. It allows users to have an online store interface, as well as manage their online business directly through the system. We compiled reviews from around the web and determined that WooCommerce has mainly positive ratings.
WooCommerce Customer Reviews
Customer Service: Good
Summary of WooCommerce Customer Reviews
What WooCommerce does well:
Users who recommend WooCommerce said that they really like the ease of use and customizability of the program. Great customer and community support was also cited.
What WooCommerce does not do well:
Users who left negative reviews of WooCommerce said that using WooCommerce could be expensive to use if you’re running a complicated online store due to the additional paid plugins you have to purchase.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that WooCommerce is one of the best ecommerce solutions for startups and small businesses. He said that everything within the system is very easy to use. He shared that users don’t have to install it manually and they just need to search for WooCommerce inside WordPress and integrate it directly. According to him, users can run WooCommerce on a shared server and no high cost or high configuration servers are needed to run the program. He also shared that the platform is highly customizable for someone who has knowledge of PHP/MySQL and that there are a lot of paid themes and plugins available online for users to complete their custom needs. He concluded that the report section, shipping options, checkout system and product detail page, among many others, are all great features of WooCommerce.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that it’s expensive to use if you are running anything more than a very simple store with simple products. He said that, for example, if users want to process credit cards, then that means they have to purchase an additional paid plugin. He recommended adding the cost of all paid plugins a user needs and deciding if it’s better to just go with another paid ecommerce system that might offer advanced features for a reasonable price. Additionally, since it’s self hosted on the user’s WordPress server, there’s no phone support but cited that email/ticket support is pretty responsive. Due to this, a moderate to high level of tech knowledge is ideal.
WooCommerce Reviews From Users Around the Web
Here are a few other resources for finding helpful WooCommerce reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 24, 2017|
WooCommerce is a free plugin for WordPress users. However, users can opt to pay for additional plugins (such as email marketing, invoicing, and shipping), with prices that average from $29 to $129 per year. There’s no separate installation needed and users can easily integrate WooCommerce into their existing site.
Features published on the website include the following:
- Store Themes – Users can pick and choose from a set of themes to use for their online stores.
- Customizability – Users with coding knowledge who want to change some aspects of templates and website interface can do so.
- Product Reviews – Potential buyers can read testimonials from past customers as customer feedback can be shown directly on product pages.
- Location Customization – Online store owners can set their preferred currency and language.
- Product Sorting and Filtering – Allows potential buyers to filter products by popularity, newness, ratings and price.
- Unlimited Products and Photos – Users can upload as many products and photos as they want to the site.