WP Engine is a web hosting provider specifically servicing WordPress websites. We compiled WP Engine reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of three top hosting sites for small businesses, read our web hosting buyer’s guide.
WP Engine Customer Reviews
Overall experience: Great
Ease of use: Great
Customer service: Great
Pricing: High
Summary of WP Engine Customer Reviews
We scoured hundreds of reviews and found that WP Engine has very positive ratings. Here’s what we found:
What WP Engine does well:
Users who recommend WP Engine said that they liked the service’s focus on hosting WP websites which allows them to really improve their functionalities as they are only specializing on one content management system (CMS). A lot of users also cited great customer support.
What WP Engine does not do well:
Users who left negative reviews cited experiencing a problematic process in migrating their websites to WP Engine. A lot of users also cited expensive subscription pricing compared to other web hosting providers. It is notable, however, that most of the reviews found the shortcomings of WP Engine a minor issue and really liked their services in general.
Most Helpful Positive Review
A user who left a positive review in the review site, G2 Crowd, said that WP Engine is the most robust and high performing hosting site available for WordPress. He mentioned a lot of pros such as not worrying about caching and backups, easy setup of SSL and no infected plugins, among others. He was also very happy with the support services and said that their live chat is very fast, efficient, and the agents know what they’re talking about. He concluded that while businesses can opt to pay for much less using other web hosting sites, paying more for WP Engine is worth it as they will save up so much time because of the superb service and a great running site.
Most Helpful Negative Review
A user who had a complaint said that he got surprised a couple of times when a few side applications he was developing in the directory disappeared without warning; then he found out that it was just WP Engine’s automated malware removal working. To address this, he now notifies WP Engine to protect any side folders he is working on and have not experienced any problems since.
WP Engine Reviews From Users Around the Web
Here are a few other resources for finding helpful WP Engine reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: June 25, 2017 | |||
WP Engine Pricing
WP Engine has three shared hosting subscription options ranging from $29 to $299 per month depending on the type of plan and duration of contract. The main difference between the plans are the site optimization capacity based on estimated monthly site visitors, data storage capacity and availability of imported SSL Certificates.
| Monthly Pricing | |||
| Pricing for a 12-month contract | |||
| Estimated monthly visitors | |||
| Storage | |||
| Staging | |||
| Automated SSL Certificates | |||
| Imported SSL Certificates | |||
| Availability of Google Analytics data in dashboard |
Automated SSL Certificates are available for all three plans while imported SSL Certificates are only available for the Professional and Business plans. Staging, a feature that instantly creates a copy of a user’s website for testing, is also available in all plans.
The Business plan includes access to WordPress optimized Google Analytics data to help users drive content strategy directly to the user dashboard.
In terms of customer support, all plans have 24/7 live chat support while only the Professional and Business plans have 24/7 phone support.
Best Pricing For Small Businesses
For small businesses who need a reliable and great performing website, the Personal plan is enough. It provides enough optimization for up to 25,000 visitors a month and provides decent data storage for websites. Furthermore, according to reviews, most of the happy customers availed the Personal plan and are quite satisfied with the service that they are getting.
The Professional and Business plans are good options for businesses who expect heavier website traffic every month, need to import SSL Certificate from another website or require more dedicated customer support.
Small Business Web Hosting Buyer’s Guide
Not sure if WP Engine is the right small business web hosting site for you? Check out our in-depth comparison of three top hosting sites for small businesses in our web hosting buyer’s guide.
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Doug Ludemann
Their initial sales team was exceptional…course they were also paid a commission for their services.
Customer service. Tech support. Providing good value for the customer’s dollar.
LISTENING
How terrible their customer support was. How little value I’d see for my dollar.
The arrogance of the management team.
That their claims of speed wouldn’t materialize for me.
That I’d be required to use 3rd party DNS.
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Rachel Maner
We were looking for a better way to manage the hosting of our website and WP Engine was recommended to us. I wouldn’t want to use anything else. It is easy to use and has great tools and features built in, such as free SSL certificates, website backup, caching, redirects, and it even gives us the ability to use a staging site within WordPress. The ability to integrate with WordPress is another great advantage of using WP Engine. Their support team is great and can be answered easily via phone or chat.
Pros:
– Website backup – before I update any plugins in WordPress, I have the ability to back up our website in case something goes wrong. That way, if the plugin update breaks anything, I can revert back to the previous snapshot of our website and nothing has been lost.
– SSL certificate – WP Engine provides free SSL certificates for your site that auto renew. Just set it and forget it.
– Redirects – you can easily manage all of your 301 and 302 redirects in WP Engine.
– Site performance reports – These are great and allow you to see if there are any issues with your website so you can optimize further.
I’ve honestly had no issues with WP Engine, so there are no cons!
Nothing, we’ve had no surprises or pangs of regret!
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Kim
Customer service is probably at the top of the things I like about WP Engine. Every time we needed help, we got it pretty quickly and with a REAL native english speaker. You better believe it! 🙂
I am pleased with speed and reliability, but I think many hosts can offer that. It’s when things don’t work out quite the way you want that you find out who is really there for you and who is not. WP Engine’s team is there for us.
Tough to say. We have used our fair share of WPS hosting services and a few of WordPress-optimized hosting services. They offer the best for our small team (We don’t have an IT department) with a web site that gets about 1 Million unique visitors each year.
They are not the cheapest ones out there, but I do feel that we get what we paid for and I am happy about that.
I am still waiting for a scalable option. Google has a pay-per-bandwidth and process use plan, but is terribly complicated to setup. Something like that would be great.
I read their new site recently to check out their new managed service. What I read there matched up pretty well what I experienced and saw on the back end, but I would have liked to have known more about some of the restrictions in terms of plugins that they will not allow and how page revisions are handled. Only 3 are allowed, and that’s if you make a special request for that, otherwise, I am pretty sure the limit is set to 1 revision stored per page/post.
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Gary Gray
Great website performance, top notch technical support, excellent site security. It’s truly a case of you get what you pay for. WPEngine costs considerably more than other hosting providers, but along with that comes the performance and customer service that’s considerably superior than the competition.
Several WordPress plugins are restricted from WPEngine, in the name of optimum performance. As such you can’t install (or least leave installed) plugins like UpdraftPlus, broken link checkers, and other resource-intensive plugins. This may or may not be an issue for you, depending on what your needs are. If you’re migrating a site, confirm that your plugins work on their platform.
That certain WordPress plugins are restricted from the WPE platform.
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Felix Norton
We always try to convince people to use WP Engine. There’s no hosting service provider that even comes close.
Support is incredible, services are fantastic and performance just as good.
Domains and email.
If WP Engine did domains and email… Wow they would absolutely take all my money.
No scaling price option (ie: a pay as you go for what you need). Installs sold in packages.
That I had known about them sooner. They’ve really helped my company scale as a web design studio.
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