XenCall is a cloud-based call center software that integrates predictive VOIP with a built-in CRM setup. Its features include auto dialing, interactive voice response, automatic call distribution, call center scripting, analytics, and more. In this article, we cover user reviews and pricing. Ready to get started with XenCall? Request a demo.
What XenCall Does Well
Users who gave XenCall a positive review said that it simplifies their workflows through its predictive dialing system. Excellent customer service was also cited.
One user who gave XenCall a positive review on TrustPilot said that its customer service allows current clients to make personalized feature requests. He also shared that the program offers customized solutions to fit their business’ requirements.
What XenCall Does Not Do Well
As of the date this article was written (12/11/18), there are not a lot of negative XenCall user reviews online. One user said that it doesn’t have the ability to automate dropping of unanswered calls. It is notable, however, that most users are happy with the software in general.
XenCall doesn’t publish its pricing plans online. Services from similar companies usually cost around $8-$19/user agent/month, while the more extensive ones cost around $40-$100/user agent/month. Factors that affect pricing include the size of the business, platforms supported, and types of customer support offered.
Ready to get started with XenCall? Request a demo.
Check out the list below of some of XenCall’s features:
- Agent and Dial-List Prioritization
- Automated Tasks
- Blended Inbound and Outbound, Extensions / Forwarding / Voicemail
- Call Recording
- CRM Built In
- Dialer-Speed Configuration
- Do-Not-Call Lists
- Dynamic Scripts
- IVR (Interactive Voice Response)
- Lead Targeting
- Reporting and Analytics
- VoIP and Webphone Built In
Does XenCall enable managers to monitor their agents’ calls and performance?
How does XenCall help users manage their inbound calls?
Here is a list of some of XenCall’s popular integrations:
- Amazon Web Services
- Contact Center Compliance
- Moneris Solutions
- Trusted TPV
- VoiceLog Verification Services