Yonyx is a cloud-based platform that allows organizations to create interactive guides for customer service. Its features include analytics, agent guidance, after-call documentation, task management, and self-service among others. In this article, we cover Yonyx reviews and pricing. Ready to get started? View the demo.
Summary of Positive Yonyx Reviews
Users who gave Yonyx a positive review commented that the platform is reliable, intuitive, and easy to implement. Most others are impressed with its smooth integration with customer relationship (CRM) systems and the company’s support team’s responsiveness.
One user who gave Yonyx a positive review on Capterra likes that it integrates well with their Salesforce CRM system. He also commended its support team for being helpful with their inquiries and implementation.
Summary of Negative Yonyx Reviews
As of March 2019, there are no negative Yonyx reviews online. If you are a past or current Yonyx customer, leave a review to help others who are deciding whether or not to use the software.
The Yonyx pricing scheme includes three paid plans: Professional ($20/user/month), Executive ($30/user/month), and Enterprise ($40/user/month). External incident fees range from 25 cents to 45 cents/incident, depending on the subscription. The main differences between the plans are the minimum number of users and access to support for multilingual guides and data integration.
Ready to get started with Yonyx? View the demo.
Check out the list below of some of Yonyx’s features:
Can users publish their Yonyx interactive guides from their web pages?
Yes, they can. Users can embed or hyperlink an individual interactive guide, a catalog, or a landing page which consist of multiple catalogs.
What is the difference between Yonyx guides and catalogs?
A Yonyx guide contains information from multiple knowledge base articles, while a Yonyx catalog is a collection of related guides.
Here is a list of some of Yonyx’s popular integrations: