Ytel is an integrated contact center software built for call centers, marketing, and sales teams. Its key features include automatic call distribution, queue priority routing, and real-time agent reporting. In this article, we cover user reviews and pricing. Ready to get started with Ytel? Request a demo.
What Ytel Does Well
Users who gave Ytel a positive review said that it has a user-friendly interface and the reports are easily accessible. Some of them also shared that it doesn’t require a hard phone set up.
One user who gave Ytel a positive review on GetApp said that he can efficiently monitor agent activities including their calls and log-ins which are helpful in managing queues. He also noted that outbound calling is now more time-efficient because of the easy to use interface.
What Ytel Does Not Do Well
As of the date this article was written (12/12/18), there are not a lot of negative Ytel user reviews online. One user said that setting up multiple campaigns can slow down workflow due to system lagging. It is notable, however, that most users are happy with the software in general.
Ytel offers subscription and annual plans starting at $100/seat. Pricing is based on the number of seats and usage. The plans also include a dedicated technical account manager and 24/7 US-based support. Interested users may contact their sales team for more information.
Ready to get started with Ytel? Request a demo.
Check out the list below of some of Ytel’s features:
- Inbound Calls
- Outbound Calls
- Call Recordings
- DNC Safeguards
- Agent Scripting
- Skill-Based Routing
- Time Zone Protection
- Agent and Campaign Reporting
- US-Based Support
How does Ytel help make call routing more efficient?
Can Ytel help automate the dialing system?
Here is a list of some of Ytel’s popular integrations:
- Microsoft Dynamics CRM
- Zoho CRM
- Contact Center Compliance
- Get Response
- Gravity Forms
- Sugar CRM