Zailab is a cloud-based omnichannel call center software designed for sales, customer service, and marketing teams. Its features include a single-view dashboard, call recording, preview dialer, smart outbound routing, and more. Ready to get started with Zailab? Request a demo.
Summary of Zailab User Reviews
As of the date this article was written (01/11/19), there’s only one Zailab user review available online. The user said that the software is a cost-effective solution to improve their client experience. He mentioned that managers are able to set up call flows and agents easily because of the intuitive interface. He also noted that training and information are readily available from its support team.
Zailab pricing follows a pay-as-you-go payment model where users are charged per second or per interaction. Fees for similar service providers and software can range around $19-$49/agent per month, while the more extensive ones cost around $40-$100/agent per month.
Ready to get started with Zailab? Request a demo.
Check out the list below of some of Zailab’s features:
- Customizable IVR and IVR editor
- AI-powered single waiting room
- Intelligent routing managed by Machine Learning
- Interaction Distribution
- Single-view omnichannel
- Consumption-based model: no monthly licensing fees
- And more
- Single-View Omnichannel Dashboard
- Call Recording
- Preview Dialer
- QA Appraisal
- Smart Outbound Routing
- CRM Integration
- Open API
- Outbound Caller ID
- Click to Dial
- Detailed Reporting
- Scheduled Callbacks
- Conversation Bundling
How does Zailab help users deliver better customer service?
With Zailab’s machine learning algorithm, priority calls are routed to the front of the queue first, resulting in a higher likelihood of a successful outcome.
How does Zailab help users gain customer insights?
Agents get detailed context and a suite of omnichannel tools – on one screen, as well as all the lead information they need on the Contact Card in order to provide a consistently excellent service.
Zailab can integrate with most CRM systems for unified operations. A technical scoping session is recommended to determine the depth of integration required.