Zendesk Chat is a live chat software that allows users to communicate with the customers visiting their website and provide real-time support. Its features include automatic translation, pre-chat form, file transfers, chat transfers, and more. We compiled Zendesk Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Zendesk Chat does well:
Users who gave Zendesk Chat a positive review said that the user interface is easy to use and that there are lots of ways to customize the app. They also added that there are no lag times when using the app.
What Zendesk Chat does not do well:
Users who gave Zendesk Chat a negative review complained about the lack of desktop notifications — which forces them to constantly check their website manually for incoming chats. They also said that it is difficult to identify if they have previously chatted with a customer because it doesn’t automatically show their name.
Most Helpful Positive User Review
A user who gave Zendesk Chat a positive review on G2 Crowd likes the file attachment feature of the app — which helps their support agents use photos or documents to help resolve customers’ problems directly from the chat window. He also shared that the transcript of the conversation can be emailed to both him and the customer at the end of the session and that he can open the ticket from that email to add more information when needed.
Most Helpful Negative User Review
A user who left a negative review of Zendesk Chat on G2 Crowd shared that the chat would go idle if an agent opened a different browser tab to research something. He said that when this happens, customers often think that the agent already left before providing a resolution to their concern.
Zendesk Chat Pricing
Zendesk Chat offers a free subscription and three paid plans: Team ($19/agent/month), Professional ($35/agent/month), and Enterprise ($70/agent/month). The main differences between the plans include the number of agents and access to premium features such as unlimited chats, widget unbranding, chat reports, real-time monitoring, and more.
Zendesk Chat Features
Check out the list below of some of Zendesk Chat’s features.
- Email and Live Chat Support
- Chat History
- Chat Tags, Transfers, and Widget Customization
- Automatic Translation
- iOS and Android Apps
- Pre-Chat Form
- Offline Form
- File Transfer
- Visitor List
- Analytics and Reporting
Helpful Live Chat Software Resources
6 Best Live Chat Software for Small Business for 2018: Zendesk, LiveChat, Pure Chat & More — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Zendesk Chat FAQ
Does Zendesk Chat offer a free trial?
Yes. Interested users can sign up for Zendesk Chat’s 30-day free trial for the paid plans.
Do I need a credit card to sign up for the Enterprise free trial?
No. The Enterprise free trial does not require a credit card. You only need to create an account here.
What methods of payment does Zendesk Chat accept?
As of now, Zendesk Chat accepts payments made via Visa, Mastercard, and PayPal.
Zendesk Chat Overview Video
This video provides an overall background on how Zendesk Chat can connect businesses to customers who are visiting their website.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zendesk Chat’s popular integrations: