Zendesk is a cloud-based help desk suite that allows companies to resolve customer concerns, answer queries, and organize client information across several channels. Its features include interaction tracking, ticket management, multi-channel communication, and network monitoring. In this article, we cover Zendesk reviews and pricing. Ready to get started? Get a free trial.
The Zendesk pricing scheme covers eight products, each with several tiers: Support ($9-199/agent, per month), Chat ($0-$70/agent, per month), Talk ($0-$110/agent, per month), Guide ($0-$34/agent, per month), Connect ($153-$3,094, per month), Suite ($109-$179/seat, per month), Explore ($0-$9/agent, per month), and Sell ($19-$199/seat, per month).
Monthly Pricing ($/Agent/Month)
Annual Pricing ($/Agent/Month)
$9 to $125
$5 to $199
$0 to $70
$0 to $59
$0 to $110
$0 to $89
$0 to $34
$0 to $29
$153 to $3,094
$109 to $179
$89 to $149
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*Zendesk Guide offers Answer Bot as an add-on. Prices start at $50 per month depending on the resolution state.
**Zendesk Connect’s fees vary based on the number of users you message each month. Each user counts as one, regardless of the number of messages sent to that user.
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Top Help Desk Software Providers 2019
Summary of Positive Zendesk Reviews
Users who gave positive Zendesk reviews like all of its features, especially its ticketing system and interaction tracking, which are very helpful in communicating with their customers.
“This is a good ticketing system that has worked for us for so many years. It does just what it promises, and we get the job done right. Our clients can speak to our live agents faster, and we can organize everything the way we want to. The features are amazing.”
Summary of Negative Zendesk Reviews
Users who gave negative Zendesk reviews complained about poor customer service, which they said is something that seems to be ironic, considering that it provides customer support as one of its products. Many also mentioned that it renews subscriptions automatically without notifying them or getting their consent.
“This software did not bring me joy to use. I can see that they’d done a brand redesign, but it is too little too late. Its customer support didn’t seem to have product experts doing support. I received conflicting help, and it was hard to figure out which support person I was supposed to listen to.”
Top Help Desk Software From Fit Small Business
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. We looked at the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Check out the list below of some of Zendesk’s features:
- Alerts and escalations
- Knowledge base and ticket management
- Customizable branding
- Interaction tracking
- Multichannel communication
- Network monitoring
- A self-service portal
- And more
Can I try Support, Chat, Talk, and Guide for free?
Support, Chat, Talk, and Guide are available for individual free trials. Users may also avail of the Zendesk Suite free trial, which includes all four products.
Can I cancel or change my plan anytime?
Yes, you can. However, please note that refunds are not given for cancellation or downgrades.
Here is a list of some of Zendesk’s popular integrations: