Zenefits is an integrated human resources (HR), payroll, and benefits solution. It helps users organize employee information, as well as follow local, state, and federal tax compliance. We compiled Zenefits reviews from our website and around the web and found that it has generally positive ratings. We also shared its available pricing options.
Summary of Zenefits User Reviews
What Zenefits Does Well
Users who gave Zenefits a positive review said that the app functions as a one-stop shop for all their HR needs, such as employee onboarding, payroll, and time monitoring. They also expressed appreciation for the constant improvements in the software’s functionalities and interface.
What Zenefits Does Not Do Well
Users who gave Zenefits a negative review said that they encounter difficulties in processing the payroll of employees based outside the U.S. They also complained about the support team’s slow response to customer concerns.
Most Helpful Positive User Review
“Zenefits is a simple HR/payment/benefits system. You can manage your teams, get your FSA/HSA setup, manage all your other benefits, see your payroll, and schedule PTO through it. This is an easy tool to use for small to mid-sized teams.”
— Jared Sartin
Most Helpful Negative User Review
“Customer support is not available 24 hours a day. In fact, they only have PST support hours, so if you are on the East Coast, be prepared to wait until 11:00 to get any help. And when it involves a time-critical HR issue, it is painful.”
Zenefits offers two plans: Standard ($6/employee/month + $40/month base fee) and Advanced ($12/employee/month + $40/month base fee). The payroll feature is an add-on that costs an additional $8/employee/month. The main differences between the plans are the inclusion of additional features such as time-off tracking, ACA compliance, and more.
Apart from the Standard and Advanced plans, below are add-on features that users can opt to include in their subscription.
|Time and Attendance||$5|
|Ultimate Advisor (HR + Payroll advisors)||$16|
|Employee Performance Management||$4|
Check out the list below of some of Zenefits’ features.
- Hiring and Onboarding
- Employee Directory
- HR Record Management
- Company Org Chart
- Customize Employee Onboarding
- HR, Benefits and Payroll Reports
- Data Visualization
- Custom Reporting
- Time Off Tracking
- Compliance Assistant
Helpful HR Software Resources
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Small Business Software Survey: Key Findings About Small Businesses — We polled 293 small business owners and employees to offer a glimpse of how small businesses leverage on software to facilitate their day-to-day operations. Check out this article to learn more.
Top 25 HR Tools the Pros Use — The best human resources (HR) tools range from recommended software to private offices. In this article, we shared expert opinions on the HR tools you can use in your small business, as well as some of our own suggestions.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep your expenses down. In this article, we shared some responses from small business owners who use these free tools to make their business processes easier.
How does Zenefits run my reports?
Zenefits has several reporting options, such as an all-in-one report, benefits breakdown, employee earnings, bank transactions, and tax payment reports. Users can check reports individually or as a whole and export them depending on their needs.
Can I use QuickBooks Online with Zenefits?
Yes. Users can automatically export Zenefits payroll reports to QuickBooks or manually upload files after exporting them from Zenefits.
What should I do when an employee is on leave?
Simply uncheck the box next to their name during their leave of absence for salaried work. For hourly work, just add the hours worked, then it will reflect the leave of absence in the payroll system.
Zenefits Overview Video
This video provides an overview on how Zenefits can help users manage payroll and other HR needs through its mobile app.
When choosing an HR software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zenefits’ popular integrations:
- Salesforce Sales Cloud
- Microsoft Office 365
- G Suite
Top Zenefits Alternatives
Disclaimer: The following information was provided by Zenefits and does not necessarily reflect the views of FitSmallBusiness.com.
What is Zenefits?
Zenefits is a cloud-based human resources information system (HRIS) that features user dashboards, core human resources, benefits administration, onboarding, employee scheduling, and more.
When new employees are hired, HR professionals using Zenefits only need to complete a few online fields to begin the onboarding process. Employees sign all agreements online, and Zenefits can automatically process their information. When employees leave, HR can remove them from payroll and benefits and initiate COBRA setup with a single process. Zenefit also offers an employee self-service portal.
News & Activity
- Sand Hill: M.R. Asks 3 Questions: Jay Fulcher, Chairman and CEO, Zenefits
- Cheddar: Thrive Global Teaming up with Zenefits for Wellness Education
- TechCrunch: As elections loom, companies weigh the benefits of civic time off
- Bloomberg Law: Benefits Beat: Perking Up Retention, No Savings, 401(K) Behavior
- 2018 – FrontRunners Quadrant for HRIS Software – Gartner
- 2018 – Editor’s Choice Award Best Benefits Administration Software – PCMag.com: Zenefits Review
- 2017 – Best Core HR Software – G2 Crowd
- 2017 – FrontRunners Quadrant for Payroll Software – Gartner
- 2016 – Editor’s Choice Award Best HR Management Software – PCMag.com: The Best HR Software of 2018
- 2016 – Top 5 Payroll Software for Business Firms – AdvisoryHQ
In addition to 24/7 access to self-service resources including help documentation and training videos, Zenefits offers live support through chat, phone, and email. We filter customer questions to trained content-matter specialists, so you get someone with the right answer on the first try.
What makes your company stand out from the competition?
Zenefits is an all-in-one solution integrating payroll, time tracking, health insurance and other systems. We have a development team that makes weekly changes based on user feedback, as well as a team of in-house HR, payroll and insurance specialists to answer questions via phone or email.