Zingle is a customer engagement and communication platform that enables users to connect with their clients through text messaging. It features real-time multichannel messaging, automated workflows, analytics, and more. In this article, we cover Zingle reviews. Ready to get started? Visit its website.
The Zingle pricing details are not published on its website. However, according to a third-party site, its monthly and annual subscription fees range from $49 to $299 or more and $39 to $239 or more per month, respectively. Interested users may contact its sales team to request pricing information.
Ready to get started with Zingle? Visit its website.
Summary of Positive Zingle Reviews
Users who gave Zingle a positive review said that its platform is user-friendly. They also like that it provides them with a convenient text messaging tool that allows their customers to communicate with them at any time and vice-versa.
One user who left a positive review of Zingle on Capterra commented that it is very easy to use and that it helps streamline her company’s customer communication processes. She added that it enables her to connect with her clients at a faster rate.
Summary of Negative Zingle Reviews
Users who gave Zingle a negative review noted that its filtering options and reporting tools need to be enhanced. Some complained about occasionally experiencing slow loading times.
One user who left a negative review of Zingle on Capterra said that it sometimes runs sluggishly, especially when he sends and receives multiple messages.
Check out the list below of some of Zingle’s features:
- Automated workflows and smart escalations
- Customizable fields and profiles
- Dashboard and reporting tools
- Group messaging for targeted promotions
- Language translation
- Two-way messaging
- And more
Can Zingle consolidate customer messages from different messaging channels?
Yes, it can. Zingle’s messaging inbox contains all customer messages across different channels, such as Facebook Messenger, LINE, web chat, and other messaging apps.
How does Zingle’s Smart Escalation feature work?
Zingle’s Smart Escalation functionality utilizes user-specified rules and artificial intelligence (AI)-based automation to escalate client messages to the right staff members for their immediate action.
Here is a list of some of Zingle’s popular integrations:
- Amadeus Hospitality
- Opera Cloud
Disclaimer: The following information was provided by Zingle and does not necessarily reflect the views of FitSmallBusiness.com.
What is Zingle?
Zingle is a customer-to-business mobile engagement platform that enables two-way communication via mobile messaging including SMS, MMS, and Social Messaging. Established in 2009, Zingles AI-driven intelligent messaging platform enables businesses to personalize and automate communication with customers, helping them increase operational efficiency, improve customer satisfaction and drive additional revenue. Our mission is to make the experience of being a customer effortless.
Zingle News & Activity
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Zingle Customer Service
Online help documentation
Email and phone support
Zingle Unique Features