Zingtree offers a suite of customer support solutions for creating self-help troubleshooters, process flows, live agent scripts, and more. It also enables users without coding experience to build and maintain interactive decision trees. In this article, we cover Zingtree reviews and pricing. Ready to get started? Start the free trial.
Summary of Positive Zingtree Reviews
Users who gave Zingtree a positive review like its user-friendly platform, easy to set up decision trees, customization options, and integration with Salesforce and Zendesk. Several others said that its support team is friendly and helpful, while some commented that it helps to streamline their customer service and call handling processes.
One user who left a positive review of Zingtree on Capterra said that it is easy to use. He also described it as the perfect solution for creating troubleshooting walkthrough tools for his customers.
Summary of Negative Zingtree Reviews
Users who gave Zingtree a negative review mentioned that navigating through its interface may be challenging for beginners. Some noted that its pricing plans are a bit costly, while others suggested improvements to a few of its features, such as its editing menu, reporting tools, and style options.
One user who left a negative review of Zingtree on Capterra dislikes its pricing model. He noted that though it is a standard pricing model for Software-as-a-Service (SaaS) products, he would rather pay a flat fee and know exactly what services he is getting.
The Zingtree pricing scheme includes three paid subscription options, billed annually: Startup ($79/month), Growth ($199/month), and Enterprise ($499/month). The first two plans also have a monthly billing option. The main differences between the plans are the target users, allocation of agent-days and end-user sessions, access to a security test, and a design review among others.
*Annual plans are paid in lump sum at the start of the billing cycle.
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Top Customer Service Software 2019
Check out the list below of some of Zingtree’s features:
- Analytics and reports
- Full Q&A transcripts with every ticket
- Import decision tree projects from Google Sheets and Excel
- Zingtree wizard with easy-to-build decision trees
Can I access Zingtree on tablets and mobile devices?
You can access Zingtree on any iOS and Android device.
What is the difference between Agent-Days and End-User Sessions?
Agent-Days and End-User Sessions both refer to the number of times that people can utilize your Zingtree decision trees. However, Agent-Days are used whenever people inside your organization, such as live support and call center agents, are using your trees within a 24-hour period. Meanwhile, End-User Sessions are used when external people, such as customers and clients, are using your decision trees.
Here is a list of some of Zingtree’s popular integrations: