ZipRecruiter is an online recruitment platform with over 12 million resumes in their database. Business owners can search for, recruit, and hire talent from partner job boards straight from the ZipRecruiter platform. We compiled user reviews from around the web and determined that ZipRecruiter has mixed reviews. We also compared the most common pricing options for small business owners.
ZipRecruiter Customer Reviews
Summary of User Reviews
What ZipRecruiter does well:
According to the positive reviews online, users are happy with ZipRecruiter’s customer service team because they give dedicated support for setup, error resolutions, and other client concerns. Some users said they liked how ZipRecruiter puts their job postings on many popular job posting sites and that they can monitor these posts in a single dashboard within the platform.
What ZipRecruiter does not do well:
Users who gave ZipRecruiter a negative review online said that they signed up for a 30-day trial to test out the software, but were charged immediately on the 5th day. They reported that when they complained about this issue, ZipRecruiter’s customer support reps said that they only offer a 4-day trial period. Some users disliked that they cannot cancel their renewals manually and that they continue to get charges even when they submit a request for cancellation. Others mentioned that they were not pleased with the candidates they were matched with.
Most Helpful Positive User Review
According to one positive review on GetApp, he is pleased that ZipRecruiter places his job postings on many online job sites. He also said that his favorite feature is the ability to set minimum qualifications which automatically pre-screens applicants, thereby saving him time and allowing him to review only qualified candidates.
Most Helpful Negative User Review
According to one negative review on Trustpilot, she was assured by ZipRecruiter that she will not be charged the renewal fee because she already requested for a cancellation prior to the auto renewal date. However, she later found out that she was still billed for two consecutive months. After complaining and requesting a refund using all customer service channels (phone, email, chat), she said the billing team gave her a refund for only one month, instead of the entire period she thought her account was cancelled.
Other ZipRecruiter User Reviews From Around the Web
Here are a few other resources for finding helpful ZipRecruiter customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of September 19th, 2017|
ZipRecruiter doesn’t publish their prices on their website, but based on information we found on third party websites, prices range from $249 to $375+ per month. The main difference between the plans is the number of job ads users can post and the inclusion of additional hiring features in higher plans (social network integration, new candidate alerts, etc.).
|Job Posting (Active Job Slots)|
|Full Customer Support|
|Candidate Screening Interviews|
|Branded Career Pages|
|Social Network Integration|
|New Candidate Alerts|
|Resume Database Alerts|