Zoey is an eCommerce platform that offers a drag-and-drop editor specifically for eCommerce websites. We compiled Zoey Reviews from around the web to determine what Zoey customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of the three top eCommerce platforms, read our buyer’s guide.
Zoey Customer Reviews
Overall Experience: Good
Ease of Use: Great
Customer Service: Fair
Pricing: Good
Summary of Zoey Reviews
We scoured hundreds of reviews and found that Zoey has mostly positive ratings. Here’s what we found:
What Zoey does well:
People who gave Zoey a positive review liked the drag-and-drop editor that allows them to easily pick and choose the elements they want on their website, as well as the very responsive team.
What Zoey does not do well:
The negative reviewers didn’t like the recent and abrupt pricing change from $89 to $349.
Most Helpful Positive User Review
One positive reviewer said that the drag-and-drop builder helped him set up his eCommerce website quickly. He was also able to customize further by modifying the html and css codes. The comprehensive merchandising features also added power to the structure of his website which made the experience even better.
Most Helpful Negative User Review
A negative reviewer emphasized that he was caught off guard by the sudden change in pricing after being with Zoey and building his eCommerce site for 2 years. He even expressed his intention to sue, stating that a 300% price increase was ridiculous.
Other Zoey Reviews From Users Around the Web
Here are a few other resources for finding helpful Zoey Reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
3 User Reviews | |||
| *Average rating as of date article was written: May 2, 2017 | |||
How We Determined Quality of User Review Websites
- Merchant Maverick has a detailed staff review of all Zoey features, pros, cons, and recommendations.
- G2 Crowd has a detailed review from a verified user of the service.
Zoey Pricing
| Price (Monthly Billing) | |||
| Price (Discounted) | |||
| Custom Domain | (All stores get .zoeysite.com domains, you can link an existing domain name to your Zoey store) |
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| Hosting | |||
| File Storage | |||
| Automatically Optimized for Mobile | (You need to make changes to your website settings to adjust the mobile view of your Zoey store) |
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| Merchant Account | (Primary integrations: Paypal, Amazon Payments, Authorize.net) |
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| Products | |||
| Staff Accounts | |||
| Abandoned Cart Reporting | |||
| Credit Card Processing Fees | |||
| Blog | |||
| Customer Service | (Priority support) |
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Depending on the size of your inventory, you can get a Zoey business plan for $199 per month, $349 per month or $599 per month. Zoey bills on a month-to-month basis by default. However, you can get a 10% discount if you choose to opt for annual billing.
Each Zoey package only comes with a .zoeysite.com subdomain, so if you want a custom domain for your site, you have to purchase from a third party provider, such as GoDaddy. If you have an existing domain, you can easily link it to your Zoey site.
Customer service is organized but limited, and you only get a certain number of calls each week, which varies based on the plan that you choose.
Best Pricing Option for Small Business Owners
Zoey’s most basic plan provides a lot more than what other website builders offer for their mid-range plans. The basic plan may be too expensive if you’re just starting out, but it looks nice and is fully customizable and scalable. For a more affordable option, check out Shopify which starts at $29/ month.
Compare Shopify Competitors
Not sure if Zoey is the right fit for you? Check out our our comparison of three top eCommerce platforms.
Leave a Review
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Sandra Wampach
Zoey is an amazing eCommerce platform! It makes it a breeze for merchants to run successfully a store with no in-house developer!
Nice and Clean admin interface. It’s intuitive and easy to use which allows you to get up and running your store very quickly.
Out of the box Zoey comes with a lot of goodies every merchant is craving on – a great drag & drop design editor; advanced international tools: multi-languages store, easy translations; optimised checkout; abandoned carts recovery; gift cards; advanced analytic; a bunch of pre-integrated apps for personalized shopping experiences, email marketing, inventory management, shipping and so much more…
They have great Wholesale/B2B tools too – Although I’m not selling to B2B – as a Multi-brand retailer I found out it’s perfect to use them to run Private Sales.
Zoey’s support team with their unforeseen valuable knowledge and fast response is absolutely incredible. They have a community too where you can ask questions or request new features or apps (spoiler: you’ll find me inside – ready to help out 🙂 )
You might think the starting price seems a little high at first glance compared to other platforms, but for all the features you’ll get in Zoey, I guarantee you it’s worth every penny, plus there’s no transactions fees and a free SSL certificate included.
Oh, and last but not least you don’t have to worry about Security or Hosting – all is managed behind the scenes for you. The store can handle large traffic and is always 100% uptime, plus it has a speedy loading time.
It’s a real labor of love for the team to build an eCommerce platform that empowers merchants to run a profitable business!
There’s still a little space for improvement on tiny details like being able to customize the overall layout of the Invoices, Packing Slips that needs to be printed and by having more control over the design of the mobile version of the store.
But like I said – these are small details – the platform isn’t a one-and-done effort and Zoey really keeps it up by doing constant enhancements.
No unpleasant surprises with Zoey – it even exceeded my expectations in various ways.
Pointing out that before I decided to go for Zoey – evaluated the platform entirely – did even had 2 trials, asked a bunch of questions in order to make sure it would be the perfect fit for my store.
More than one year later – still amazed by it and highly recommend it to any Entrepreneur or Brand out there, small or big.
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