Zoho Docs is a cloud-based document management software that allows users to keep all types of files securely in a centralized storage and have access to them anywhere online. It is capable of handling bulk uploads and store large files. We compiled Zoho Docs user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
Zoho Docs Customer Reviews
Ease of Use: Good
Customer Service: Good
Pricing: Good
Summary of User Reviews
What Zoho Docs does well:
Users who left a positive review of Zoho Docs like the collaboration features of the software. They also find it convenient that it integrates with other Zoho products and with a lot of third-party apps like Adobe Sign, Google Drive, and Dropbox.
What Zoho Docs does not do well:
Users who gave Zoho Docs a critical feedback feel that the monthly per-user fees can be costly for multiple user accounts. Some users also reported syncing issues.
Most Helpful Positive User Review
A user who gave Zoho Docs a positive review on GetApp said that it is the best document management platform in his opinion. He likes that it allows him to collaborate with his colleagues and that user permissions can be set. He also finds it convenient that he doesn’t need to download files that he needs because he can just sync them to his device and he’ll be able to use them offline.
Most Helpful Negative User Review
One user who left a review of Zoho Docs on G2 Crowd said that they experience regular issues with files not being synced properly or not being synced at all. He said the updates they made on their local office devices don’t always update in the cloud. He shared that their office is on a Mac platform, so he is uncertain if that might be a contributing factor.
Zoho Docs User Reviews from Around the Web
Here are a few other resources for finding helpful Zoho Docs customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | |||
|---|---|---|---|
| G2 Crowd | |||
| GetApp | |||
| PC Mag |
*Average Rating as of December 15, 2017
Zoho Docs Pricing
Zoho Docs has a free plan and two paid plans which cost $5 to $8 per user per month. The differences between the plans are the storage size allocation, the level of security, and the admin control that come with each.
| Plan | ($/User/Month) | |
|---|---|---|
| Free | ||
| Standard | ||
| Premium |
Its features include password protected links, group sharing, in-app chat, tasks and reminder, server failure recovery, two-factor authentication, encryption in transit, audit trail, user stats and reports, and more.
Zoho Docs offer a 15-day free trial for the paid plans to users who are interested in trying out the service first.
Compare Zoho Docs Competitors
Not sure if Zoho Docs is the right file sharing software for you? Check out our buyer’s guide comparing three top file sharing providers.
Leave a Review
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Tex Holdem
Review SourceOrganic
Low priced alternative for Microsoft Office
Don’t waste your time on this software if you need to sync MS office documents on multiple computers. The “zoho sync” software is very BUGGY, and light years behind onedrive & google sync. My 3 PCs kept getting out of sync and there was never a way to resolve conflicts. Their support staff is pretty just plain incompetent, just wanting to close tickets and move on.
Now, I did not use the IoS or Android apps. Also they have ways to edit documents online without Sync to local. But you need to convert your .doc & .xls files to their proprietary format – so pretty useless for me.
The Sync software is so buggy
Review SourceOrganic
Sandra Perdomo
Review SourceOrganic
Zoho Docs has an excellent interface, however, it has to highlight the almost perfect functions it has, such as:
– An excellent autonomy to be able to process documents and all types of files, organize them and send them to another person.
– A consolidated and fast file for all.
– Interface manageable from mobile phones.
What I do not like about Zoho Docs is the desktop application, since this App does not have the exact functions that it has on the web, which greatly limits the functions and things that can be done within the platform.
That his Desktop App did not have the same functions of documenting and organizing.
Review SourceOrganic
Stephen Lalla
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
It’s a great alternative to Google Docs of Office 365. And when I say alternative, I’m in no way implying it’s 2nd to them as it’s equal if not better. The ease of use and ability to collaborate with others is amazing.
Like most fully featured apps, there’s so much that it can do it can initially seem overwhelming. But my suggestion is to start of slow and not to worry about what it can do but be more concerned about what you need it to do for your specific purposes.
I’d been using a variety of Zoho apps for several years now so for me there were no caveats. I use Zoho One which is a fully integrated suite of business products that allow me to operate all aspect of my business including some apps that are included that I don’t have a need for at present but they are there ready for my expansion.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Ghazi Triki
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The Office Suite is a complete online office suite with collaboration editing and review features. The application has been improving through the latests years and have attained a very professional level since. It has all what a team of collaborators needs.
It would be nicer if documents could be edited offline, however I am completely aware how complex it is to build such a desktop feature. It probably could be done with desktop JS technologies.
I know Zoho well. They offer a great flexibility in licenses, they are also very patient if you have payment issues, they really trust you. And their reactive support still astonishes me.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Pierre-Henri Sizaire
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
It’s 2 SW in one:
– Cloud Storage: you can have from a free 5GB cloud hard drive until various Tb of paid storage
Moreover, you can create a Zoho docs file on your PC/Mac so that you have access very quickly to your files.
– Office Suite: you have a free office suite based on collaboration, which means you won’t have 10 different versions of the same document but one version shared by all the collaborators.
The obligation to be online to use the Office Suite. So you may need another Office Suite on premise if you haven’t always access to internet.
Other “problem” would be when you open a .doc with ZDocs, if the document have header, footer, tables or some peculiar format, it may loos this format or the format may be modified. But this problem is the same if you try to open the same document with another program than the MSOffice one, so I wouldn’t say it’s a ZDocs problem but an MS Office one.
Honestly I already knew Zoho, and Zoho Docs before the purchase. The good thing with Zoho is their flexibility regarding the licences, you can do a upgrade or downgrade whenever you want and they refund you the time not used, unlike other companies that make you stays until the end of the contract you purchased
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.