Zoho is a customer relationship management (CRM) software that allows small businesses to manage their contacts and automate their email marketing and lead generation tasks. We compiled Zoho reviews from our own website and around the web and found that Zoho has mixed ratings. We also compared the most common pricing options for small business owners.
Not sure if Zoho is the right CRM for your business? Check out our comparison of Zoho versus 5 top CRM, plus find out which CRM we name the best for small business.
- Summary of Zoho Reviews
- Zoho CRM Pricing & Features
- Useful Zoho CRM Resources
- Overview of Zoho Video
- Zoho CRM Integrations
- Top Zoho Alternatives
- Zoho User Reviews
Summary of User Reviews
What Zoho does well:
Customers were pleased with Zoho’s ability to integrate with other Zoho programs (i.e. Zoho Books, Zoho Social and Zoho Desk) as well as with Google Apps. This allowed small businesses to handle customer data more easily.
What Zoho does not do well:
Most users who gave Zoho a negative review were disappointed with Zoho’s customer service. According to several users, Zoho customer service representatives were unable to help them with their problems, as if they were not trained properly.
Most Helpful Positive User Review
“Great entry level products to help you get started with what you need to organize your business without having to spend an arm and a leg testing out new tools. Lots of integrations with their other products that makes it a great overall solution to have things connected and all in one place.”
— Kim Beckers
Most Helpful Negative User Review
“During our trial period with Zoho, we spent a lot of time and effort putting our CRM together and giving it a good run through! Thankfully we found out that when it comes to their IT support Zoho is really woeful! Took over a week for their IT to get back to me as to why our Zoho Outlook plugin was crashing. We wasted a lot of hours trying to make our Zoho CRM work and with delayed responses from their support helped us make the decision that Zoho is not to be trusted with our business needs!”
Zoho has a free plan for up to 10 users and four paid plans. When billed annually, the Standard plan costs $12 per month, the Professional plan costs $20 per month, the Enterprise plan costs $34 per month, and the Ultimate plan costs $100 per month.
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Zoho CRM Features
Check out the list below of Zoho’s features.
- Sales forecasting
- Scoring rules
- Reports and dashboards
- Mass email
- Inventory management
- And more
Useful Zoho CRM Resources
What is CRM Software? – In this guide we answer questions surrounding CRM software, such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
How to Use Zoho CRM in 5 Steps – Not sure how to implement Zoho CRM? We cover the 5 steps to getting started, including: importing your data, customizing the software to fit your specific needs, setting up sales opportunities, and more.
Best Small Business CRM Software – Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
5 Zoho Alternatives – If you’re on the fence about Zoho, check out our article on the 5 top rising competitors your sales team will love. We cover affordable systems that are easy to setup and use, and provide strong sales tracking tools.
Zoho vs. Salesforce Comparison – Zoho and Salesforce are two of the most popular CRM on the market. See how each stacks up when matched head to head on different aspects such as price, ease of use, features, and integrations.
Best Free CRM Software – Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Zoho CRM Overview Video
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zoho’s popular integrations.
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