Zoho SalesIQ is a live chat software that allows users to track their website visitors and engage with them in real-time. Its features include visitor tracking and insights, canned responses, interactive email campaigns, and more. We compiled Zoho SalesIQ user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Zoho SalesIQ does well:
Users who gave Zoho SalesIQ a positive review said that the app allows them to efficiently engage with site visitors, monitor user behavior, and capture statistics easily — all from a single dashboard. Great customer service was also consistently cited.
What Zoho SalesIQ does not do well:
Users who gave Zoho SalesIQ a negative review said that they experienced some difficulties in integrating the tool to their website. They added that the mobile application’s notifications and visitor tracking could be improved, as it sometimes fail to notify users that they have visitors.
Most Helpful Positive User Review
A user who left a positive review of Zoho SalesIQ on GetApp said that he likes the chat app’s built-in functionality to measure traffic and capture lead data. He shared that it helps them easily send out mass emails and make real-time calls to people who clicks on their messages. He also said this helps them close deals a lot faster.
Most Helpful Negative User Review
A user who left a negative review of Zoho SalesIQ on Capterra said that the code for the website integration sometimes does not work. He said that the technical support team had to fix it and provide new codes for him.
Zoho SalesIQ Pricing
Zoho SalesIQ offers one free and three paid subscription plans: Basic ($19/month), Professional ($59/month), and Enterprise ($129/month). The main differences between the plans include the number of operators and access to premium features such as unlimited storage, audio calls, insightful reports, chat translation support, and more.
Zoho SalesIQ Features
Check out the list below of some of Zoho SalesIQ’s features.
- Visitor Tracking
- Zoho CRM Driven Engagement
- Real-time Traffic Monitoring
- Actionable Analytics
- Visitor Insights
- Team Monitoring
- Real-time Coaching
- Prebuilt Reports
- CMS and E-Commerce Integrations
- Automatic Chat Translation
- Canned Responses
- Interactive Email Campaigns
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs Zoho SalesIQ vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
How to Use Zoho CRM in 5 Steps — CRM systems help you to manage your sales process more efficiently and effectively. In this guide we explain how to setup Zoho CRM, get your data into Zoho, setup your sales pipeline, and customize fields to suit your needs.
Zoho Articles — Check out our rich resources of other Zoho-related articles.
Zoho SalesIQ FAQ
Does Zoho SalesIQ offer a free trial?
Yes. Interested users can sign up for Zoho SalesIQ’s 15-day free trial for any of its subscription plans.
Do I need to submit my credit card details to sign up for a free trial?
No. You do not need to submit your credit card details to get access to the free trial.
Can I cancel my Zoho SalesIQ subscription anytime?
Yes. You are free to cancel your subscription anytime you feel unsatisfied with Zoho SalesIQ. You will be offered a full refund based on the company’s refund policy.
Zoho SalesIQ Overview Video
This video provides an overview on what Zoho SalesIQ can do to help businesses engage with their customers browsing their website and retain their site visitors.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zoho SalesIQ’s popular integrations:
- Google Analytics
- Salesforce Desk
- Zoho CRM