Zoho Desk is a help desk and customer management software for context-aware support. Its features include multiple support channels, canned answers, ticket time tracking, a chat widget, custom greetings, social monitoring, and more. In this article, we cover user reviews and pricing. Ready to try Zoho Desk? Get a free trial.
Zoho Desk Pricing
Zoho Desk offers four pricing options starting from the free option up to $60 per agent per month. The main differences between the plans include agent limit and number of SLAs, as well as advanced features such as ticket-level time tracking and built-in live chat.
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*Annual plans are paid in full at the start of the billing cycle.
**The CRM Plus plan includes help desk, marketing, visitor tracking, surveys, sales, and more.
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Top Helpdesk Software 2019
What Zoho Desk Does Well
Users who gave Zoho Desk a positive review said that it has a well-designed interface and a centralized platform. Some of them also commended certain features such as multiple support channels, screen sharing, reporting, and automation.
“Reports are solid and their ability to consolidate all channels is also very useful. It ensures that priority tasks are always completed on time and I love being able to track tickets.”
—Jorge David Rivero Valbuena
What Zoho Desk Does Not Do Well
Users who gave Zoho Desk a negative review complained that their rates aren’t affordable for small business owners. Some of them also mentioned slow responses from customer support and system lagging issues.
“The prices are a little high. If possible, maybe they can provide some plans specially designed for Startups since Startups in the initial stage do not want to spend too much. The Android application also does not alert you when a new ticket arrives. I contacted the help desk about the problem, but they say there is no problem.”
Top Help Desk Software Pick from Fit Small Business
Best Help Desk Software for Small Businesses — Delivering exceptional customer service is essential to the health of any small business and help desk software helps users manage customer inquiries and issues more effectively. In this guide, we looked at the industry leaders and up-and-comers and found Freshdesk, HappyFox, and Zendesk.
Zoho Desk Features
Check out the list below of some of Zoho Desk’s features:
- Email Response Management
- Product-Based Ticket Tracking
- Ticket-Level Time Tracking
- Agent Collision Detection
- Customer Happiness Ratings
- Customer Portal
- Domain Mapping
- Mobile App
- Multi-Language Support
- Ticket Templates (Enterprise)
- Built-In Live Chat (Enterprise)
Zoho Desk FAQ
What languages does Zoho Desk support?
Does Zoho Desk have discounts that users can apply for?
Here is a list of some of Zoho Desk’s popular integrations: