Zoho Desk, formerly Zoho Support, is a help desk and customer management software for small businesses. We compiled Zoho Desk reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top help desk software, read our help desk software buyer’s guide.
Zoho Desk Customer Reviews
Summary of Zoho Desk Reviews
We scoured reviews online and found that Zoho Desk has generally positive ratings. Here’s what we found:
What Zoho Desk does well:
Users who gave Zoho Desk a positive review liked the features it offers, such as the levels of automation and ticketing notifications.
What Zoho Desk does not do well:
Users who gave Zoho Desk a negative review said that the it takes a while to load and the interface can be a bit difficult to work with sometimes.
Most Helpful Positive User Review
One user who left a positive review on G2 Crowd said that Zoho Desk has allowed them to automate many of their processes and gave them the ability to report on many aspects of their work. They said that Zoho Desk also allowed them to compare actual completed work against available FTE, and remove bottlenecks from their process which increased their productivity.
Most Helpful Negative User Review
A negative review from GetApp thought that Zoho Desk needed a redesign. They said it took them some time to get used the interface and that the pages took too long to load. Another review said that the system is slow and that they’ve had issues with the uploading of databases and importing of customer files.
Other Zoho Desk Reviews From Users Around the Web
Here are a few other resources for finding helpful Zoho Desk reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 25, 2017|
Zoho Desk Pricing
|Ticket Level Time Tracking|
Zoho Desk offers a long list of features that can help in assisting companies with their customer support. It gathers tickets, web inquiries and more from various channels to help each company track and resolve any issues.
Their free plan provides basic help desk assistance for businesses with up to 10 agents, and no multi-level escalation. The higher tier plans can handle an unlimited number of agents, and tickets can be escalated to multiple departments. Only the Enterprise and CRM Plus plans have live chat built in to make communication with customers faster.
All plans include the following features:
- Unlimited Email Response Management
- Product Based Ticket Tracking
- Agent Collision Detection
- Customer Portal
- Agent Dashboard
- Ticket Overview Dashboard