We compared Zoom One vs RingCentral MVP and discovered RingCentral MVP emerged as superior when it comes to call management and team messaging. It provides a maximum of 10,000 toll-free minutes and robust task management tools. Zoom One shines in video conferencing and third-party integrations—supporting large meetings and connecting to over 2,000 apps.
- Zoom One: Better for distributed teams collaborating through video meetings
- RingCentral MVP: Better for companies with remote workers managing high call volumes
If you need a phone system with built-in sales tools, consider Nextiva. This alternative platform offers a customizable sales pipeline that maps out all prospects and deals. It’s best for organizations managing leads and aiming to increase sales.
Zoom One vs RingCentral MVP at a Glance
(per User, per Month)
Unlimited Domestic Calling
Uptime Service Level Agreement (SLA)
Types of Phone Numbers
Local, toll-free, and international
Local, toll-free, vanity, and international
Maximum Video Meeting Participant Capacity
(Enterprise Plus plan)
(Large meeting add-on)
Knowledge base, community forum, chatbot, web tickets, live chat, phone, and video meeting
Community forum, social media, support case, live chat, and phone
For More Information
Although RingCentral MVP and Zoom One have robust voice-over-internet-protocol (VoIP) and unified communications (UC) features, some businesses will be better off choosing other phone systems for specific needs. You’ll find more suitable platforms for handling long-distance calls, managing seasonal call volume spikes, and improving customer service efficiency through artificial intelligence (AI) tools.
Here are RingCentral MVP and Zoom One alternatives to consider:
- Nextiva: If you’re serving a large customer base and receiving calls from all over the country, Nextiva is an excellent phone system option because it offers up to 12,500 toll-free minutes. It features advanced call management tools, such as a multi-level auto-attendant, custom music on hold, and call queues. Its monthly entry-level plan is priced at $30.95 per user. Our Nextiva review will help you decide if it’s right for your business.
- Vonage: This phone system is ideal for companies with varying call volumes, as it has an a la carte pricing model. Users are able to add or remove VoIP features depending on the number of incoming calls they receive during a particular period. The base-level subscription plan costs $19.99 per user, monthly. Learn more about this VoIP provider in our Vonage review.
- Dialpad: This VoIP system is best for companies wanting to enhance team productivity and customer experience through speech recognition and natural language processing technology. It transcribes live calls and automatically generates a post-call summary containing important notes and action steps. Its monthly subscription plan starts at $23 per user. Explore its AI-powered capabilities in our Dialpad review.
Best for Pricing: Zoom One
Zoom One Pricing*
RingCentral MVP Pricing**
*Save up to 21% by paying annually.
**Save up to 33% by paying annually. Volume discounts are available for more than five users.
In the pricing battle between Zoom One vs RingCentral MVP, Zoom One is more affordable as its starting price is $15.99 per user, almost half the cost of RingCentral’s. However, note that Zoom One’s call management features are only available on the third-tier paid plan (Business Plus).
Nevertheless, this package is still cheaper by $5 than RingCentral’s entry-level subscription. It features most of RingCentral’s VoIP capabilities, including interactive voice response (IVR), call queues, call recording, and call monitoring.
On top of the affordable plans, Zoom One offers discounts for annual billing. But its most notable pricing offer is its forever-free version, which RingCentral lacks. Host meetings for up to 40 minutes and use collaboration tools, such as screen sharing, breakout rooms, and co-annotation, at no cost.
Our in-depth Zoom review discusses the features included in each subscription plan. Read the guide to learn which package suits your communication requirements.
Best for Virtual Phone Numbers: RingCentral MVP
To settle which provider—RingCentral MVP vs Zoom One—wins the virtual phone number round, we looked at the types of numbers provided and their respective costs. RingCentral gains the upper hand, having vanity numbers that Zoom One doesn’t offer.
Securing the number is simple, as it only involves clicking the Add Number option under the Phone Number Settings, choosing a toll-free vanity number prefix, and keying in the preferred letters and numbers. The activation of vanity numbers will happen within five days of adding them.
Aside from vanity number offerings, RingCentral is superior to Zoom One because of its broad international number coverage. It supports local numbers in over a hundred overseas locations, whereas Zoom One only offers local numbers in 45-plus countries.
Both providers include virtual phone numbers in their subscription plans. The cost of additional numbers is slightly more affordable on RingCentral. With this provider, you pay $4.99 vs $5 a month with Zoom.
If you want to learn more about its virtual phone numbers and other VoIP capabilities, refer to our comprehensive RingCentral review. We gave the platform a perfect score on general features.
Best for VoIP Calling & Call Management: RingCentral MVP
When comparing the calling and call management features between RingCentral MVP vs Zoom One, RingCentral emerged as the provider with more valuable capabilities. For one, it offers toll-free minutes, which Zoom One doesn’t have. The maximum number available at the highest-tier package is 10,000 minutes, which is useful for managing high call volumes.
It also has a receptionist and admin console, which gives an overview of agents’ real-time availability, making it easier to transfer incoming calls, launch calls with multiple participants, and answer inquiries on behalf of team members. RingCentral’s RingOut feature is highly useful when the internet connection is unstable. It lets you use a landline or mobile to place a call while still using RingCentral’s carrier services. The feature hides your private phone number.
On the other hand, Zoom One’s unique capabilities include being able to elevate a phone call to a video meeting, shifting the call from Zoom to your phone carrier, and locking a call to prevent others in the shared line group from accessing the ongoing conversation.
These are the calling and call management tools RingCentral and Zoom One share:
Best for Team Messaging: RingCentral MVP
In the battle of Zoom vs RingCentral team messaging, RingCentral wins primarily because it has better collaboration features. Unlike Zoom One, it has a built-in task management tool. As users engage in discussions in chats, they are able to create and assign tasks to team members right there and then without switching platforms. It’s also easier to oversee the progress of projects.
On top of task management, RingCentral features screen sharing and huddle tools, facilitating the sharing of ideas without launching a full-blown meeting. As for Zoom One, its unique features include Zoom IQ and message translation. Zoom IQ produces AI-generated responses, helping users craft messages faster. Meanwhile, message translation is available in various languages, namely Chinese, French, German, Japanese, Russian, and Spanish.
Zoom One and RingCentral share the following team messaging capabilities:
- One-on-one and group chats
- External stakeholder chats
- Chat channels
- File sharing
- Message and file search
- Personal folders
Best for Video Conferencing: Zoom One
In the RingCentral vs Zoom video conferencing debate, Zoom is far superior to RingCentral because it accommodates more participants and longer session durations. Zoom hosts up to 1,000 attendees for a maximum of 30 hours, while RingCentral only has a 500-participant capacity and a 24-hour period. This makes Zoom One an excellent choice for companies that frequently organize meetings for multiple team members worldwide.
Although both providers offer unlimited cloud storage, Zoom One keeps recordings for as long as the subscription is active. RingCentral limits retention to a year.
Another advantage to using Zoom One for video conferencing is its translated captions feature. When turned on, the system automatically generates captions in the language you set. This is highly beneficial for multicultural teams striving to remove language barriers among members.
Zoom One and RingCentral share in-meeting collaboration tools, namely chat, screen sharing, co-annotation, breakout rooms, and polling. Features promoting a livelier, more dynamic meeting session include virtual backgrounds and filters.
In case you’re looking for other excellent video meeting solutions, refer to our guide on the best Zoom alternatives. We have recommendations for hosting mid-sized meetings and improving sessions with in-depth analytics.
Best for Hardware Support: RingCentral MVP
For hardware support, RingCentral is a better option than Zoom One because it offers a wider range of devices. Its internet protocol (IP) phones include desk, cordless, receptionist, and conference phones. Other hardware accessories include paging and intercom, analog telephone adapter (ATA), and headsets. The provider offers these devices for sale and for rent. Its year-round discounts allow businesses to save more when buying multiple devices.
Meanwhile, Zoom One also has desk phones, analog gateways, and paging and intercom systems. It offers session border controllers, which strengthen VoIP infrastructure security.
Both providers offer support for various brands, like Yealink, Cisco, and Poly. However, only RingCentral provides first-party hardware—benefiting companies that want a seamless adoption of devices, as the phones are already preconfigured to the software.
Best for Third-party Integrations: Zoom One
Zoom One and RingCentral MVP boast robust extensive third-party integrations, but Zoom One outperforms RingCentral MVP as it works with 2,000-plus tools. RingCentral only integrates with over 300 apps.
Essential tools for customer service, collaboration, and productivity are part of Zoom’s app marketplace. CRM apps like Salesforce, HubSpot, and Pipedrive are among the most popular integrations. On top of these, you’ll find niche tools for healthcare, human resources, learning and development, and event management. The platform also works with Zapier, further extending its integration capabilities.
Zoom One and RingCentral MVP offer robust APIs as well. By following the providers’ documentation, users are able to integrate voice, video, and instant messaging capabilities into existing business platforms.
Frequently Asked Questions (FAQs)
No. RingCentral is primarily a business phone system integrated with team messaging and video conferencing tools, while Microsoft Teams is an instant messaging platform that has video meeting and office productivity features.
Users make and accept calls on RingCentral MVP through Wi-Fi and mobile data connection. The softphone app works on iOS and Android devices.
Google Meet is a better option than Zoom when you’re already using other Google Workspace tools. With this, you won’t have to switch platforms when you want to elevate a Google Chat conversation to a video meeting or jump to a quick huddle after checking messages on Gmail.
Meanwhile, Zoom is a better option than Google Meet when you need to host large-scale virtual discussions and use robust collaboration features, such as whiteboards and co-annotation.
How We Evaluated Zoom One vs RingCentral MVP
Zoom One and RingCentral MVP offer valuable features helping businesses manage calls more efficiently and maintain strong collaboration among remote workers. To provide structure for our software comparison, we set criteria points that reflect what companies prioritize, namely pricing, general features, and overall ease of use. We included in the evaluation the providers’ popularity and our expert opinion on their value for money.
Here’s a complete breakdown of these factors:
- Pricing: To determine the platform’s affordability, we compared the cost of the base-level and second-tier plans to the prevailing price of unified communications platforms. We checked the provider’s free trial duration and if they offer annual and volume discounts.
- General features: The general features we considered were unlimited calling in the U.S. and Canada and call management tools, such as call forwarding and ring groups. We checked if the provider has a mobile app that supports remote work. Since businesses need a reliable communications platform, we included the service level agreement (SLA) guarantee in our assessment.
- Ease of use: We evaluated ease of use by determining the expertise required to set up and operate the phone system. We also assessed if providers have an intuitive interface.
- Expert score: This includes our evaluation of the provider’s standout features, value for money, and ease of use. We checked user ratings in third-party review sites to gauge the platform’s popularity.
Zoom One and RingCentral MVP are unified communications platforms allowing users to manage phone calls, collaborate with colleagues through team chat, and launch video meetings. Zoom One is the ideal option if your communications largely involve video conferencing, as it allows lengthy sessions and hosts multiple participants.
On the other hand, RingCentral MVP is the sensible choice for companies handling large call volumes and working on projects through chats since it offers a toll-free minute allowance and robust task management tools.
In this guide, RingCentral MVP emerges as the overall winner, outperforming Zoom One in the majority of the VoIP categories reviewed. Sign up for its 14-day free trial today to see if it suits your communication needs.