Zoom is a cloud video conferencing software that allows users to hold meetings and online training. Users can also share their screen whether they’re using a desktop, laptop, tablet, or a mobile device. We compiled Zoom user reviews from our website and around the web and determined that it has generally positive ratings. We also shared its available pricing options. Ready to try Zoom? Get a free demo.
Summary of User Reviews
What Zoom Does Well
Users who gave Zoom a positive review said that the platform is very different compared to other conferencing applications. They mentioned that it offers great quality for conferences and that it is easy to create a conference room where people can easily join the meeting.
What Zoom Does Not Do Well
Users who gave Zoom a negative review said that the software does not have the ability to control spam messages in the chat room, which makes important notes difficult to be found. They also mentioned that there are times when a conference attendee would get disconnected when the internet connection is slow since it can not support the bandwidth needed for a video call.
Most Helpful Positive User Review
“Zoom has been the best application for video and audio conference for me. It provides the option to speak to anyone online just via sharing the Zoom Meeting ID or call-in number for that meeting.
I can schedule future meetings and also record meetings if and as needed. It works great on my iPhone too.”
Most Helpful Negative User Review
“I found it a little confusing to access the chat after the video had started. This made it easy to forget that a written chat exists; thus, perhaps missing important parts of the meeting. I also wish there was a way to decrease bandwidth instead of the app shutting down when video quality is suffering.”
-Lauren T. (Warliga) Masino
Zoom offers four plans: Basic (Free), Pro ($14.99/host/month), Business ($19.99/host/month), and Enterprise ($19.99/host/month). Users can host up to 100 participants. Paid plans can be expanded up to 500 participants for a fee ranging from $34.99/month to $259.99/month (per host) for 200, 300, or 500 participants.
Unlimited for 1-on-1 meetings
(Minimum of 10 hosts)
(Minimum of 100 hosts)
Check out the list below of some of Zoom’s features.
- Personal Meeting ID and URL Name
- Instant or Scheduled Meetings
- Google Chrome and Outlook Plugins
- Raise Hand Function
- Toll-Free Options in 60+ Countries
- Integrate Any Third-Party Teleconferencing Service
- Simultaneous Screen Sharing
- And More
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What is a Host and what is a Participant?
A Host initiates and manages the conference call. This person should have an account with Zoom in order to have a virtual conference room. A Participant is an invitee in a meeting set by someone with a host license. A participant is not required to have a Zoom account to join a meeting.
Where can I request for a demo?
Submit your information here, and one of Zoom’s product specialists will contact you to set up a live demo.
How does the subscription service work? Can I cancel my subscription?
Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription any time during your plan term to cancel the auto-renewal of your subscription.
Zoom Overview Video
This video provides an overview on how Zoom can make teams and meetings more productive.
When choosing a video conferencing software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zoom’s popular integrations:
- IBM Watson Workspace
- Microsoft Outlook
- Intel Unite
Top Zoom Alternatives