Zoom is a cloud video conferencing software that allows users to hold meetings and online training. Users can also share their screen whether they’re using a desktop, laptop, tablet, or a mobile device. We compiled Zoom reviews from around the web and determined that Zoom has generally positive reviews. We also compared the most popular pricing options for small business owners.
Zoom Customer Reviews
Summary of Zoom Reviews
What Zoom does well:
Users who gave Zoom a positive review liked how easy it is to use and how flexible the screen/desk sharing feature is.
What Zoom does not do well:
There aren’t many negative reviews about Zoom, but some users mentioned that the user interface could either be updated or made simpler.
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that some of the key features he liked include the automatic sync to their calendar whenever they schedule a meeting. He said he can host a meeting and control everything from the desktop such as mute all, unmute all, turn videos on or off, and rename participants if needed. He also liked that he can share either a single screen or a double screen, share his ipad/iphone screen, or share just a particular program. He thought it was also great that he can access another computer remotely, which is helpful with technical support.
Most Helpful Negative User Review
A review from G2 Crowd mentioned that she thought the UI was outdated (the Zoom buttons or toolbar cover parts of the screen during a walk through), which is inconvenient especially when screen sharing.
Other Zoom Reviews From Users Around the Web
Here are a few other resources for finding helpful Zoom reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Aug 22, 2017|
Zoom has four pricing options that are priced per host. A host is a person who can hold the meetings/training. There are three plans most suitable to small business — the Free, Pro, and Business. The paid plans cost $14.99 to $19.99 per month per host.
(Min. 10 hosts)
|Cloud Storage for Recorded Videos|
($40/month for additional storage)
on group meetings,
unlimited 1-on-1 meetings
|Third Party Integrations|
(Full list here.)
One of Zoom’s most notable features is its ability to let a user share its screen whether it’s desktop, mobile, or tablet. Users can even share a single video, image, or document. Most video and web conferencing software only allow screen sharing via desktop.
Hosts can also assign which shared screens to focus on within a group meeting, as well as remotely access screens for demos, tutorials, and tech support.
Each plan allows a user to host up to 100 participants. The free plan doesn’t include an option to add more participants, but all three paid plans can be expanded to up to 500 participants for a modified monthly fee. The cost ranges between $34.99 per month (per host) and $259.99 per month (per host), with options of 200, 300 or 500 participants.
Other features include:
- Personal meeting ID and URL name
- Instant or scheduled meetings
- Google Chrome and Outlook plug-ins
- Raise hand function
- Toll-free options in 60+ countries
- Integrate any 3rd party teleconferencing service
- Simultaneous screen sharing