Zuora is a cloud-based and combined commerce, billing, and finance platform for subscription-based businesses. It features software as a service (SaaS) applications that orchestrate and automate order-to-revenue processes. We compiled Zuora reviews from around the web and determined that it has generally positive ratings.
Summary of Zuora User Reviews
What Zuora does well:
Users who gave Zuora positive feedback particularly like the automated billing and subscription management features, which takes away manually repetitive tasks. Great customer service was also consistently cited.
What Zuora does not do well:
Zuora doesn’t have a lot of negative reviews online. However, users who gave Zuora critical feedback said that the user interface and reporting features could be improved.
Most Helpful Positive User Review
A user who gave Zuora a positive review on G2 Crowd said that it is a great subscription billing and management tool. She said that the clean and detailed invoices helped them provide a good billing process experience to their customers. She also likes that it can be integrated with Salesforce and is impressed with the API options to push/retrieve data out of Zuora.
Most Helpful Negative User Review
A customer who gave Zuora a critical review on TrustRadius said that the reporting feature needs some improvement. He mentioned that he has to run and manipulate several reports in excel to see which clients canceled their subscriptions, turned their auto-renew off, or removed a product from their subscription. He also doesn’t like that it takes several clicks just to accomplish a small task.
Zuora doesn’t publish specific rates on their website. It offers customers pricing flexibility as they can choose when and how to be billed, as well as which charge models to use (from one-time to recurring to consumption charges). Prices for similar programs can range between $100/month for basic software to $1,000/month for more advanced applications.
Interested users can contact sales support to get specific pricing details based on their business needs.
Check out the list below of some of Zuora’s features.
- Automated Invoice Generation
- Electronic Payment Automation
- Subscription Lifecycle Management
- Recurring Billing
- Real-time Tax
- Variety of Charge Models
- Pre-built Gateway Integration
- REST Enabled (connects with various third-party order-to-cash systems)
- 180+ Currencies
Helpful Invoicing Software Resources
Best Invoice Software for Small Businesses – We looked at the most popular options and rising stars and decided to review Invoicera, Viewpost, and FreshBooks. Read this guide for our comparison and review of these three options, as well as our top recommendations.
Small Business Invoicing: How to Write One and Deal with Unpaid Invoices – In this guide, we’ll teach you how to write an invoice and uncover all the best practices for invoicing, including how to use an invoicing software to handle most of your work automatically.
What Are the Best Invoice Payment Terms for Your Small Business – Choosing the wrong invoice terms can disrupt your cash flow and alienate customers. In this article, we’ll help you how to do invoicing properly.
Is there a free trial?
Yes. You can sign up for a free trial here.
What industries does Zuora support?
Zuora caters to companies of any size and is fit for clients in many industries including telecommunications, education, and healthcare.
Zuora Overview Video
This video provides an overview on how to use Zuora’s subscription order-to-cash platform.
When choosing an invoicing software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zuora’s popular integrations:
- Amazon Pay
- And More…