Charity May Amancio

Keeping a plump customer base is a unified goal for all business areas. In this endeavor, customer retention remains the most feasible blueprint, rooted in providing exceptional customer experience (CX) in all stages of the sales process. Uncover what it means to retain customers, metrics and strategies you can implement, expert tips, and the latest…

Since the optimization of artificial intelligence (AI) in the business space, there has been an increasing demand to expand automation in customer service. Although AI is not particularly new in customer support, especially with the rise of chatbots, more people equate an automated customer service (CS) system with reliability and satisfaction. Learn the customer service…

Nothing says burnout like a sales rep’s day-to-day routine that is reduced to numbers, rejections, and downright disappointment. Luckily, you can inject a pinch of humor into these realities, allowing salespeople to unload some of the pressure and prevent a full-blown meltdown. Check out these painfully true but funny sales memes that you and your…

Travel agencies handle multiple bookings, itinerary customization, campaign deployment, and client management. For this reason, having customer relationship management (CRM) software becomes imperative for travel agents, as it cuts the work in half while boosting productivity and efficiency. The best CRM for a travel agency has tools for online booking, schedule planning, quote generation, marketing,…