A good referral can turn a one-off conversation into a lengthy and productive relationship. In fact, referred customers spend 15% to 25% more on their first order than other customers, and they’re three times more likely to refer their friends and family. Here, we help you increase conversions from referral outreach by outlining the best…
Templates
Employee Write-up Form Template + How to Deliver a Write-up
An employee write up form is a document that records an employee’s violation of a company policy, behavior issues, or failure to meet stated goals once these reach a point that requires disciplinary action. A write up template should be used company-wide and completed by the employee’s supervisor, HR, or both. Follow your company’s employee…
Termination Letter: Types & What to Include (+ Templates)
A termination letter is a formal document that notifies an employee of a company’s decision to terminate their employment and/or eliminate their position. It is also used as an official business record containing the details of the termination and generally includes the date and reason for the termination, as well as information on the final…
How to Write an SBA Business Plan [+Free Template]
If you are applying for a loan through the Small Business Administration (SBA), a business plan will likely be a required component of your loan application. Your SBA business plan should provide an overview of your company’s goals and how it plans to achieve them. There is no standard format for an SBA business plan,…
10 Free Inventory Templates + Instructions
Conducting a physical inventory count is a tedious but essential business process. Since product tracking needs differ, inventory templates are rarely one-size-fits-all. While some products just need a basic quantity count, others will require variations in size, color, or both for accuracy. We tried dozens of inventory templates online and picked the best for most…
Top 18 Customer Service Response Templates (General, B2B & B2C)
Customer service complaint management takes time and effort but can be managed more easily using templates. This helps customer service reps save time and effort and provide positive, accurate responses even behind bad news, like a no refund to a case. In this article, we cover best practices for customer service communication and provide free…
How to Create a Customer Persona in 5 Steps (+ Free Template)
A customer persona is a tool that helps define your company’s ideal buyer types and guides your lead generation and marketing activities. Developing customer personas involves identifying characteristics such as the profession, demographics, behaviors, and interests of preferred buyers. You can also give your business persona a fictional name as an easy way for your…
Behavioral Interview Topics & Questions [+ Free Template]
A behavioral interview is a conversation between a job candidate and an employer that focuses on past job-specific situations. Asking questions about previous behavior can help illuminate a candidate’s skills and predict how they might perform in your open role. This article provides free sample behavioral interview questions and answers by topic, guiding you on…