Faithe J. Day, Ph.D.

Choosing between QuickBooks Online Plus and QuickBooks Desktop Enterprise depends on whether your business needs flexible cloud accounting or more advanced desktop-based tools. QuickBooks Online Plus is best for small and midsize businesses that want remote access, easy collaboration with accountants, and basic inventory features. In contrast, QuickBooks Desktop Enterprise is better for advanced inventory…

AI meeting assistants help small businesses save time before, during, and after meetings by recording calls, transcribing conversations, summarizing key points, and identifying follow-up tasks. The best tools also make it easier to search past discussions, share highlights, sync notes with productivity apps, and keep remote or hybrid teams aligned. After comparing the top options,…

From hardware setup to device repairs, Geek Squad is Best Buy’s on-demand tech support service for computers, tablets, appliances, phones, smart home devices, and other electronics. For solopreneurs and very small businesses without in-house IT support, I find Geek Squad to be a practical option for one-time troubleshooting, data transfer, virus removal, device setup, and…

Omnichannel contact center software helps small businesses manage customer conversations across phone, email, SMS, live chat, social media, and messaging apps from one platform. By centralizing customer history and support channels, these tools help agents respond faster, reduce repeat questions, and deliver a more consistent customer experience. After evaluating providers based on pricing, channel support,…

A virtual phone system gives your business a dedicated phone presence without tying you to a landline, desk phone, or office location. You can answer calls from a mobile phone, route inquiries to the right person, and keep customer communication separate from your personal number. For small businesses, the best option depends on how you…

The best multi-line phone system for small businesses combines ease of use with advanced call handling to efficiently manage high call volumes. It can support 4 to 16 lines and includes features such as hold, transfer, and conferencing. Built-in support for Wi-Fi and Bluetooth ensures flexibility in hybrid office setups and compatibility with headsets, expansion…

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) sets standards for protecting sensitive patient information. For healthcare providers, this means choosing phone systems that help safeguard protected health information (PHI) during calls, voicemails, faxes, texts, video visits, appointment reminders, and patient intake workflows. The best HIPAA-compliant VoIP providers combine secure calling with features…

The best office phone systems for small businesses use voice-over-Internet-Protocol (VoIP) to provide a suite of features that allow users to manage calls from any device. In addition to voice calls, you can host video meetings, send texts, chat with other users, and collaborate with teams in real time. These systems also integrate with third-party…

I’ve been testing a bunch of different websites for logo design for some time now, and almost every year, there are new players in the market. Which brings me to conclude that … in 2026, Canva just isn’t the best website for logo design anymore. At least, not in every situation. About five years ago,…

Business cell phone plans help teams stay connected with customers and coworkers from anywhere. The best options offer reliable coverage, mobile data, hotspot access, security tools, and calling features that support daily business communication. After comparing top providers, Verizon is my top pick for the best business cell phone plan because it offers strong nationwide…

Softphones let businesses make and receive calls from a desktop, laptop, tablet, or mobile phone instead of relying on a physical desk phone. The best softphone providers include business calling, texting, voicemail, call routing, video meetings, mobile apps, and integrations that help teams stay connected from anywhere. After comparing pricing, call management features, and ease…

Call monitoring software helps managers review live and recorded customer conversations to improve agent performance, service quality, and compliance. The best platforms go beyond basic listen, whisper, and barge tools by adding call recording, real-time dashboards, AI coaching, and quality management workflows. After comparing pricing, monitoring tools, and ease of use, Freshdesk is my recommendation…