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All Sales Articles

What Is a Virtual Phone Number?

By Robert Watts on February 23, 2021 | Sales, Sales Tools, What is

A virtual phone number is a number that’s routed through an existing landline, cell phone, or another internet-connected device. Unlike voice-over-internet-protocol (VoIP) services, a virtual number doesn’t replace your current phone service. Instead, you can use one or more devices to answer or make calls using a new or established business phone number. Most virtual…

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How to Improve Sales & Marketing Alignment & Why It Matters

By Jess Pingrey on February 22, 2021 | How To, Sales, Sales Strategies

Sales and marketing alignment occurs when those involved in awareness building work together with those tasked with lead generation and nurturing. Because smaller teams often have to perform more than one role, alignment is often easier for small businesses to achieve. However, it does take planning and in some cases, additional training. You can strengthen…

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What Is a Conference Call?

By Robert Watts on February 19, 2021 | Sales, Sales Tools, What is

A conference call enables multiple participants to join the same call simultaneously. While the term is mainly used to describe multiparty telephone calls, advancements in voice-over-internet-protocol (VoIP) technology have made it possible to host and join conference calls from smartphones, tablets, laptops, and desktop devices. Below, we break down the types of conference calls, how…

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6 Best Business Cell Phone Plans

By Robert Watts on February 18, 2021 | Buyer's Guide, Sales, Sales Tools

If you want to equip your team to answer calls on a smartphone, there are three ways you can do it without requiring staff have an extra cell phone. You sign up for a dedicated business phone plan from a cellular provider, use a mobile app from a voice-over-internet-protocol (VoIP) provider, or forward calls to…

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G.729 vs G.711 VoIP Codecs: Which Is Best?

By Robert Watts on February 18, 2021 | Sales, Sales Tools, Versus

G.729 and G.711 are two of the most popular codecs used by modern voice-over-internet-protocol (VoIP) systems to transmit calls as data over the internet. Phone systems must find a balance between delivering audio quality and requiring bandwidth, and that’s why these two different codecs exist. G.711 provides higher audio quality, but it requires more network…

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eVoice vs Grasshopper: Which Is Better for Your Small Business?

By Robert Watts on February 18, 2021 | Sales, Sales Tools, Versus

A voice-over-internet-protocol (VoIP) or virtual phone system helps your teams stay connected while improving customer experience. With no shortage of solutions, finding the best one for your small business is challenging. However, Grasshopper and eVoice are two top internet-based services that offer affordable and feature-rich plans. Explore these two providers to find out which VoIP…

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How to Set Up VoIP System in 7 Simple Steps

By Robert Watts on February 17, 2021 | How To, Sales, Sales Tools

Advancements in telephony technology make it quick and easy for businesses to set up a business voice-over-internet-protocol (VoIP) system. As VoIP technology continues to evolve, more and more businesses and consumers are swapping out their copper-wired landlines for more affordable internet-based communications. From the outside looking in, setting up any business phone system can seem…

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Nextiva Review: Is Nextiva VoIP Right for Your Business?

By Rain Francisco-Cabasi on February 17, 2021 | Editorial Review, Sales, Sales Tools

Nextiva is a business VoIP platform that lets businesses connect with their clients and teams. Monthly fees start at $29.95 per user for 5–19 users.

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Industry-specific CRM: Which One Is Right for Your Business?

By Lisa McGreevy on February 17, 2021 | Sales, Sales Tools, What is

Customer relationship management (CRM) software gives sales professionals a centralized location to input, store, and manage information about leads and customer interactions. Industry-specific CRMs provide additional functionality to help particular business types move customers and prospects through sales cycles more quickly. How to Find a Specialized CRM for Your Industry Don’t assume your industry is…

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Voice Over IP News & Trends: What to Expect in 2021

By Robert Watts on February 16, 2021 | Listicle, Sales, Sales Tools

Voice-over-internet-protocol (VoIP) technology became a daily fixture in our work and personal lives in 2020. In truth, the technology has been on a rapid rise for decades now. And while 2020 was a year of steady growth for VoIP’s biggest players, the future is likely going to hold even bigger things for the industry. ‘The…

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Salesforce Essentials Review: Is Salesforce Essentials Right for Your Business?

By Austin Palado on February 11, 2021 | Editorial Review, Sales, Sales Tools

Salesforce Essentials is a customer relationship management (CRM) software designed for small businesses. It connects users to their customers using scaled-down versions of Salesforce’s suite of solutions. Among these solutions are sales activity tracking, customer support tools, and contact data import. It also offers a guided setup that includes tutorials on getting started with the…

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Business Landline Systems & What They Offer in 2021

By Robert Watts on February 11, 2021 | Sales, Sales Tools, Ultimate Guide

Although voice-over-internet-protocol (VoIP) solutions are all the rage, business landline systems remain an important tool for business owners. Traditional phone services rely on copper wire infrastructure, whereas VoIP requires internet connectivity. When using a standard landline, you won’t lose your calling capabilities if your internet or power goes out. The stability of a landline makes…

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