Lead scoring is a way to identify your sales prospects that are most likely to buy. Using a combination of factors that measure level of interest and quality of fit, a lead scoring system automatically sorts your leads from hottest to coldest. For example, if you use email marketing, you can score leads based on…
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7 Ways Live Chat Can Help You Achieve First Contact Resolution
First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. It is a key performance indicator as FCR usually contributes to other indicators, such as customer satisfaction (CSAT) and operation costs. In fact, a study revealed that a one percent FCR improvement may…
The 6 Best CRM Software for Small Business in 2018
CRM software gives your sales team the organizational tools to better focus their efforts and close more deals more efficiently. They can run the gamut from sales-focused pipeline management tools to full enterprise solutions that touch on every department of your business. We looked at the most popular options and rising stars that cover the…
Best Auto Dialer Software for 2018: ChaseData vs Velocify vs Five9
Auto dialer software lets your business automatically dial a list of phone numbers, which helps to improve the efficiency and focus of your phone representatives. The basic premise of the software is simple, but different options can vary in how they manage calls and the additional features they offer. We looked at the most popular…
Hosted PBX vs. SIP Trunking VoIP Phone Service
If you’re in the market for a VoIP phone service for your business, it’s likely that you’ve come across two choices from some service providers: hosted private branch exchange (PBX) and session initiated protocol (SIP) trunking. They are very similar but have one primary difference that makes them better suited for different uses — a…
VoIP Speed Test — How Many Phones Can Your Bandwidth Support?
When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection — the faster the better. For example, the average internet connection in the US has a 10 Mbps upload speed, which can support 22 VoIP phone lines…
Best Business Card Provider for Small Businesses 2018
Business card providers make it quick and easy for you to design and print your own business cards, either using your own design or by choosing from a pool of templates. We looked at the most popular options and rising stars and decided to review Vistaprint, Moo, and Jukebox. These companies covered the range of…
VoIP vs Landline: What’s the Best Small Business Phone System?
Small business phone systems generally use one of two technologies: voice-over IP (VoIP) or landlines. VoIP technology uses your internet connection to transmit your voice as data while landlines use traditional copper wires. VoIP is newer technology that delivers a wider range of features for a lower cost than traditional landlines. In this article, we…
Best RingCentral Alternatives for 2018: Top 3 Competitors Compared
Small business VoIP phone services replace your local phone company’s landline service and add a wide range of standard calling features to your office’s physical phones, such as call transfer, call queueing, extensions, directories, third-party app integrations, and more. We looked at the most popular RingCentral alternatives and decided to review Nextiva, 8×8, and Vonage.…
Top 5 Ooma Alternatives for 2018
Ooma is one of the leading VoIP providers for homes and businesses. Its business service offers excellent call quality as well as many of the features you would expect from a business VoIP phone service, all for a straightforward and competitive price. However, Ooma requires an upfront investment in hardware, one Ooma Office device can…
Sales Funnel Templates, Definition & Stages
A sales funnel is a visual representation of your sales cycle – the steps you lead customers through to make a purchase. The funnel shape is due to the tendency for the number of leads to decrease the closer you get to a sale. Unqualified leads are at the top, and nearly-closed deals are at…
Sales Cycle Definition, Stages & Free Template
The sales cycle is the step-by-step process of closing a deal. From retail to complex B2B sales, all salespeople undergo certain common steps, like demoing their product and addressing customer concerns. After completing the sale, the final step is to ask for referrals and repeat the process for new leads – that’s why we call…
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