Call centers are a vital part of your customer service and sales operations. Understanding your call center operations by looking at relevant data is vital to making your setup as efficient as possible. There are nine key call center metrics, or key performance indicators (KPIs), that are especially important. Capable phone services like RingCentral include…
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What Is Psychographic Segmentation: The Ultimate Guide
Psychographic segmentation is a classification of customers by beliefs, attitudes, and values. It’s best for companies whose customers’ values, like honesty, are more important than income or ZIP code. It’s great for tailoring product messaging or positioning to align with customer mindsets. Costs are generally higher for psychographic segmentation because data is harder to capture….
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6 Best Salesforce Alternatives for Small Businesses 2020
Salesforce is the most popular customer relationship management (CRM) software, but it is expensive for small businesses since it’s designed to be an enterprise solution. We compared dozens of alternatives for contact and deal management, customization, technical support, and overall affordability to determine the six best Salesforce alternatives for small businesses, including the best overall….
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How to Use the BANT Method Find the Most Qualified Leads
BANT is a lead qualification process many small businesses use to determine how to rank and score leads so that they know which ones to focus on. It involves using questions to understand a prospects’ (B)udget, (A)uthority to make buying decisions, a (N)eed for your solution, and the (T)imeline for making a decision. Many businesses…
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9 Top Sales Productivity Tools Every Salesperson Should Use
Sales productivity tools help keep your team focused on the most important tasks and activities, regardless of your company size or industry. From managing customer relationships, to scheduling and holding meetings, and keeping in touch with your team, here are nine productivity tools that are a must-have for every sales team. Top 9 Sales Productivity…
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How to Write a Business Proposal in 6 Steps
A business proposal is a document used to offer specific goods or services to leads at a defined cost. They are typically used by B2B companies to win new business and can be either solicited or unsolicited. Effective business proposals have an executive summary, key project details, and require a client signature. A customer relationship…
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6 Best Virtual Phone Number Providers 2020
Virtual phone number systems allow you to add a business number to an existing personal landline or mobile phone. We evaluated a variety of virtual phone services and narrowed it to the six best. We then evaluated them based on price, features, and service to learn which one stood out as the best overall. Top…
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6 Best RingCentral Alternatives 2020
Voice-over-internet protocol (VoIP) business phone systems like RingCentral replace local landline service and offer features like phone numbers, voicemail, and conferencing. We reviewed several RingCentral alternatives for customers wanting different service plans or pricing than RingCentral offers, then evaluated price, features, and customer support to learn which stood out and which is the best overall….
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6 Best Skype Alternatives 2020
Skype is one of the most popular tools for web-based business communications. However, Microsoft is discontinuing the service’s business version, leaving many looking for a comparable option. To help, we’ve looked at some of the best Skype alternatives on the market, evaluating them based on price, feature set, and usability to determine the overall best….
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How to Create a Customer Profile in 2020 (+ Template)
A customer profile is a description of a customer based on their demographics, backgrounds, hobbies, and interests. Businesses that offer ongoing services, as well as subscription-based and product-based businesses, should use customer profiles. They help bolster your marketing efforts by determining the best messaging, offers, products, and services to deliver to attract your ideal client….
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7 Best Practices for Effective Account Management 2020
Effective account management means building relationships and trust with your portfolio of customer accounts, and knowing how to handle the various challenges and opportunities that arise. Dedicated account managers serve as a vital touchpoint for your most important customers, and understanding these account management best practices can help you increase customer satisfaction and sales productivity….
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The Ultimate Guide for Account Management 2020
Account management is a role for sales professionals after the sale is closed by the account executive. An account manager is the go-to person for clients and is responsible for nurturing relationships with a defined portfolio of customers, helping them find solutions to new problems, and selling them upgrades or additional products and services. How…
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