Phone.com is a voice-over-internet-protocol (VoIP) provider that provides everything from desk phones to routing equipment, with features like SMS texting and video conferencing. Grasshopper is a virtual phone service, which allows you to place business calls over the internet using no additional equipment but your smartphone. While both services offer similar call management features, they…
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Ooma vs Google Voice: Which Is Better for Small Business?
Ooma and Google Voice are both internet-based phone technology. Voice is a virtual phone service, while Ooma is a voice-over-internet-protocol (VoIP) solution. Both have handy business features such as SMS messaging and voicemail options. However, Ooma has four increasingly robust service tiers. By contrast, Google Voice’s single free plan is a comparatively basic service with…
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Sideline vs Google Voice: Which Is Better for Small Business?
Companies that don’t need a full-scale phone solution are the best candidates for Sideline and Google Voice. Each is a virtual phone service, providing a business telephone number to subscribers while also offering features like SMS texting and voicemail capabilities. However, the main difference between the two is that Sideline was built for collaboration in…
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5 Best Autodialer Apps for Business Professionals
Call center environments move quickly, making an autodialer an integral part of the workday. Used by organizations with a heavy call volume, there are many different autodialer apps to choose from. An automatic dialer, or autodialer, makes telephone calls in bulk using dialing software, making it easier on agents and more or less eliminating the…
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6 Steps to CRM Implementation
Customer relationship management (CRM) implementation is the process of setting up and running CRM software. Most CRMs are easy to use, but careful planning is required to ensure that the system’s setup, integrations, customization, testing, and reporting are aligned with company goals and set your sales team up for success. Why You Need a CRM…
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HubSpot vs Salesforce: Which One Is Best in 2020?
Both HubSpot and Salesforce provide customer relationship management (CRM) software that make it easier for marketing and sales teams to monitor and manage interactions with leads. HubSpot is more of a small business-friendly CRM for its ease of use and free-forever plan, while Salesforce is suited for small businesses that want the availability of advanced…
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Best Call Center Software & Phone System Features
Most of today’s leading call center software systems are internet-based and leverage voice-over-internet-protocol (VoIP) technology. Common features include automatic call distribution (ACD), interactive voice response (IVR), and support for support over email. There are also modules that let you listen in on your staff’s calls and evaluate performance. 1. Automatic Call Distribution Automatic call distribution…
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How to Set Up Landline Phone Service
In the last few decades, many small businesses have left traditional landline-based phone services in favor of internet-based, voice-over-internet-protocol (VoIP) or virtual phone services. However, landline services still have their benefits, especially for users in rural areas that do not have access to stable high-speed internet. Setting up a landline will consist of evaluating your…
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6 Best CRMs for Sales Operations
The sales operations role—also known as sales ops—helps sales teams do their jobs more efficiently. The sales ops role is shifting to focus more on managing the sales technology stack, specifically customer relationship management (CRM) software. It’s crucial that your CRM not only works optimally for sales reps, but for the support staff that assist…
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11 Best Sales Automation Software for 2020
Sales automation software makes sales professionals more efficient by removing manual processes, fostering collaboration, and uncovering critical information to move the sales process forward and close deals faster. We’ve identified 11 sales automation tools designed to help small business owners enable their teams and enhance their sales process in a variety of ways. Top 11…
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The Top Places to Get an 800 Number & How It Benefits Your Business
An 800 number, or toll-free number, is a type of phone number that lets your audience call you at no cost to them. These numbers, which have a specialized prefix, can also make your company look like an established enterprise compared to your competitors that use a local number. Best of all, they are available…
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VoIP vs Landline: Which Is Better for Small Business?
Between a voice-over-internet-protocol (VoIP) phone system and a traditional landline, it seems like picking a business phone solution should be an easy choice. In our heavily technology-reliant world, most businesses opt for VoIP technology. However, there are some companies that still choose a landline system for their business needs. When to choose a VoIP service:…
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