All Sales Articles

How to Use RingCentral With Microsoft 365

By Robert Watts on May 29, 2020 | How To, Sales | Comments (0)

RingCentral is a full voice-over-internet-protocol (VoIP) system providing communication methods like SMS texting and video conferencing. With higher service tiers, it also offers many useful business tools, including the RingCentral for Office 365 integration app. This powerful blend of RingCentral’s features in the Microsoft environment combines the convenience of both services for seamless communication. RingCentral…

13 Sales Metrics to Track to Improve Performance

By Jess Pingrey on May 28, 2020 | Sales, Sales Reports, What is | Comments (1)

Sales metrics are measurements of activities and performance within the sales process, and specifically what actions are taking place in your sales pipeline. They give businesses insight into how well their salespeople are performing and reveal top performers and opportunities for improvement. We’ve identified 13 sales metrics you can use to optimize sales performance. The…

How to Use RingCentral With Zendesk

By Robert Watts on May 28, 2020 | How To, Sales | Comments (0)

Zendesk is a customer communications suite that helps businesses manage and improve interactions with their clients using tools like live text chat and activity tracking. RingCentral is a powerful voice-over-internet-protocol (VoIP) system with unlimited domestic calling, video conferencing, and file-sharing capabilities. The two systems can connect with one another to help you better serve your…

How to Become a Sales Manager in 9 Steps

By Jess Pingrey on May 27, 2020 | How To, Sales, Sales Management | Comments (0)

Becoming a sales manager involves taking on additional responsibility for the performance of a sales team and is often a promotion after demonstrating consistent performance as a sales rep. Sales managers can be promoted internally or recruited, but in both cases, there are specific steps you should consider if this is a career path you…

How to Choose a CRM in 8 Steps (+ Free Checklist)

By Lisa McGreevy on May 27, 2020 | How To, Sales | Comments (0)

Purchasing a customer relationship management (CRM) system is like committing to any other big ticket business software. Research and preparation are crucial to the successful implementation of the CRM you select. This guide walks you through the decision-making process and includes a checklist to help track the steps along the way. While there are many…

G.729 vs G.711 VoIP Codecs: Definitions & Which Is Best in 2020

By Robert Watts on May 27, 2020 | Sales, Sales Tools, Versus | Comments (0)

G.729 and G.711 are two different codecs used by mainstream voice-over-internet-protocol (VoIP) systems that transmit phone calls as data over the internet. G.711 offers better audio quality, but requires more bandwidth. G.729, on the other hand, requires less bandwidth, but call quality can suffer. The codec used by a business phone system is not something…

How to Use RingCentral & Salesforce Together

By Robert Watts on May 27, 2020 | How To, Sales, Sales Tools | Comments (0)

is a full VoIP service that supports many methods of communication, including SMS messaging and video conferencing. is a customer relationship management (CRM) tool that gives insight into customer data. You can connect RingCentral with Salesforce, using the two services together in one powerful business integration tool. You must have an active subscription to both…

6 Best Zoho Alternatives for 2020

By Christine Gomolka on May 22, 2020 | Buyer's Guide, Sales, Sales Tools | Comments (0)

Zoho CRM is a leading CRM software with features that include contact and lead management as well as HR functionality and social media integrations. However, it’s not always the best solution given its size and complexity. In this article, we found the six best Zoho alternatives based price, features, and functionality, arriving at the best…

A Complete Guide to Sales Operations

By Jess Pingrey on May 21, 2020 | Sales, Sales Management, What is | Comments (0)

Sales operations are the processes and systems that enable a sales team to effectively generate leads, manage relationships, and generate new customers. They help sales teams streamline the sales process by doing things such as developing sales strategies, creating compensation plans, and training team members. One of the best ways sales operations professionals can save…

15 Best Sales Management Tools 2020

By Jess Pingrey on May 21, 2020 | Listicle, Sales, Sales Management | Comments (0)

Sales management tools are applications, programs, or software that provide business owners, managers, and supervisors tools such as reporting and dashboards to help them visualize team performance and identify areas for improvement. We reviewed dozens of applications and arranged this list of the 15 best sales management tools for helping sales team leaders be most…

6 Best Small Business VoIP Phone Service Providers 2020

By Robert Watts on May 21, 2020 | Buyer's Guide, Sales, Sales Tools | Comments (67)

Voice-over-internet-protocol (VoIP) business phone systems are internet-based services that provide calling and texting service at substantial cost savings compared to landline systems. They also provide advanced features like automated attendants and built-in video calling. We evaluated a dozen systems based on pricing and features to determine the best for small business. 6 Best Small Business…

RingCentral: Pricing, Plans, Features & Benefits

By Robert Watts on May 20, 2020 | Sales, Sales Tools, Ultimate Guide | Comments (0)

RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on the number of users and billing schedule. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app. Thanks to the volume discounts…