Customer relationship management (CRM) software is a database used to track customer activities, leads, and sales opportunities. Logging this important information provides insights on your entire sales, marketing, customer service, and finance teams, and allows you to tailor interactions to enhance relationships with your customers. What a CRM Is Customer relationship management systems are designed…
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13 Ways to Improve Your Sales Performance
Sales performance is the measurement of sales activity against the goals outlined in your overall plan. The simplest method of tracking performance is to establish sales goals for your team and for individual reps and then evaluate performance, either monthly or quarterly. You can then improve performance using new processes, tools, and software. Here are…
6 Best Personal CRMs for Single Users in 2021
Personal customer relationship management (CRM) software gives solopreneurs and single business owners the ability to organize, track, and automate outreach for their network of personal and professional contacts. We compared a variety of intuitive, easy to use, and affordable personal CRM systems to identify the top six and the best overall. Evaluating the Best Personal…
The 6 Best Customer Database Software for 2021
Customer database software helps businesses organize, manage, and track customer relationships. We looked at a variety of customer database software solutions, including customer relationship management (CRM) platforms, and narrowed it down to the top 10. The software was then evaluated according to our scoring system to learn which six stood out and which is the…
Overcoming the 9 Most Common Objections in Sales
There is nothing more devastating to a sales rep than an unexpected objection. Whether a prospect is telling you your products and services are too expensive, or the timing isn’t right, it’s inevitable that you’ll encounter some kind of objection in nearly every deal. In this article, we’ll explore overcoming objections to learn how to…
6 Best Small Business VoIP Service Providers for 2021
Today’s leading voice-over-internet-protocol (VoIP) services transmit calls as data over the internet in order to provide cheaper calling, texting, and voicemail features than landline or cellular alternatives. They also have advanced features like video calling, auto-attendants, and mobile apps. We looked at the best small business VoIP systems on the market and evaluated them based…
Top 6 Cheap VoIP Services for 2021
Cloud-based VoIP systems cost less compared to traditional landlines or office private branch exchange (PBX) systems; however, any business phone system can still be expensive. That said, most VoIP plans allow you to use any device to make calls in their lowest-tiered plans, and all you need is an internet connection. Therefore, we looked at…
6 Best Remote Access Software for 2021
Remote access software enables local users to take control of any mobile device, laptop, or tablet—no matter how far away it is. Whether your customer support agent needs to troubleshoot an international customer issue or your IT team needs to install new applications on employee devices, remote access software lets you get the job done…
CRM vs Marketing Automation
The difference between marketing automation software and customer relationship management (CRM) software can be confusing. While they’re two distinct platforms, they often work side by side. Although these two platforms have the same end goal—revenue generation—understanding how they differ can help you properly integrate them for maximum results. Main Differences Between CRM & Marketing Automation…
Ooma vs Vonage: Which Is Better for Your Small Business?
Ooma and Vonage are voice-over-internet-protocol (VoIP) providers that deliver small business phone services over your internet connection. Both solutions offer standard features, like unlimited calling and virtual receptionists. But stark differences exist, from Ooma’s lack of video conferencing to Vonage’s more complex setup. Overall, Vonage tends to be a better deal with its collaboration and…
What Is CRM Reporting?
Reporting capabilities are one of the most valuable customer relationship management (CRM) features. Reports pull all of the information your team spends so much time amassing and allows you to derive actionable business insights from it. CRM reporting’s usefulness goes beyond simply tracking sales; the insights they provide help you operate faster and smarter. Let’s…
8 CRM Stats Sales Teams Need to Know
There’s a lot of business technology in the market today trying to win the hearts—and wallets—of sales professionals and small business owners. Among the most important platforms is customer relationship management (CRM) software to collect and track customer data, which you can use to take your sales efforts to the next level. Some small businesses…