First contact resolution for live chat is a metric used by companies to measure the percentage of customer inquiries that are resolved by a service team on the first interaction. It’s used to gauge overall customer satisfaction and is a key indicator of the overall health of a service team. When it comes to customer…
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6 Best Field Service Management Software for Sales
Field Service Management Software allows businesses to manage customer work orders and streamline the process of assigning technicians, equipment, and inventory to respond to customer projects. We looked at dozens of providers and narrowed the list down to the six best options for small businesses based on pricing, usability, and integration with other sales tools….
How to Add Chat to a Website in 5 Steps
To add chat to a website involves no coding, and a personalized chat window can be set up in about five minutes. CRM integration gives agents more context for a more productive chat while automation features such as routing help decrease wait times. Real-time monitoring and reports give managers the tools to measure and improve….
6 Best QuickBooks CRM
A QuickBooks CRM is one that integrates with QuickBooks and helps businesses save time by consolidating customer and accounting information in one interface. We examined several options to identify the top six based on criteria like direct integration, ease of use, alerts, and notifications in order to arrive at the overall best for small business….
6 Best Customer Engagement Software Programs for 2018
Customer engagement is the emotional connection between customers and businesses that increases brand loyalty, repeat purchases, and overall spend. To determine the best customer engagement software, we evaluated dozens of options based on price and how the software enables businesses and customers to communicate, arriving at our top six choices, including the best overall. Top…
6 Best Sales Management Mobile Apps for 2018
Mobile sales management software helps sales and account managers streamline activities and manage their pipelines on the go. We evaluated dozens of CRM mobile apps and narrowed it down to the top six tools for 2018. Access to reporting, ability to perform sales activities, affordability, and ease of use were included in our selection criteria….
Zendesk vs. Freshdesk: Price, Features, & What’s Best in 2018
Freshdesk and Zendesk are customer help desk platforms for small businesses, featuring chat, self-help knowledge base, social media monitoring, and ticket automation. Freshdesk is the top choice for businesses looking for the best overall set of features at an affordable price, while Zendesk is a good choice for larger teams needing advanced reporting or customization….
6 Best Project Management Software for 2018
Project management software helps teams collaborate on projects and centralizes its assets and resources. We looked at a variety of project management software solutions and narrowed it down to the top six. We then compared and contrasted the price, features and customer support to learn which ones stood out and which is the best overall….
Nextiva vs. Vonage: Price, Features, & What’s Best in 2018
Nextiva and Vonage offer VoIP business phone service with call controls, mobile apps, and a virtual receptionist. Nextiva’s pricing starts at $19.95 and is good for businesses wanting a combination of standard features at an affordable price. Vonage’s pricing starts at $19.99 and is right for businesses wanting a customizable phone system. When to Use…
Pipedrive vs Salesforce: Price, Features, & What’s Best in 2018
Pipedrive and Salesforce are both CRM software helping sales teams organize and manage customer relationships with features like contact management tools and advanced reporting. Pipedrive pricing starts at $12.50 and is great for businesses wanting a user-friendly CRM. Salesforce pricing starts at $25 and is made specifically for large businesses and sales teams. When to…
Ooma vs Google Voice: Price, Features, & What’s Best in 2018
Ooma and Google Voice are internet-based phone technology with features like local phone numbers, voicemail, and call forwarding. Ooma is $19.95 per month per user and is right for businesses wanting a simple phone system with straightforward pricing. Google Voice is free and a good choice for businesses wanting a virtual phone with basic features….
13 Best Sales Prospecting Tools for Small Businesses 2018
Prospecting is the process salespeople use to find potential customers for their companies’ products and services. Sales prospecting tools are important because they help you identify, engage with and organize contact information for potential customers more efficiently. We’ve evaluated dozens of prospecting tools and have created a list of the top 13 for small businesses….
