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Call routing is a feature of voice-over-internet-protocol (VoIP) business phone services that automatically answer incoming calls, routing them to phones or extensions based on predetermined rules like “forward all calls to voicemail.” Smart call routing strategies can improve the customer experience, particularly for call centers and businesses with a high volume of inbound customer calls….

Organizing sales leads by source, level of interest, or other prioritization metric makes it easy to track and manage deals in the pipeline. You can organize and track leads using specially designed lead tracking software or with a spreadsheet, but the best option might be to use new or existing customer relationship management (CRM) software….

Cheap voice-over-internet-protocol (VoIP) phone service helps businesses make and receive calls over the internet for a low price. We looked at a variety of products in the free to $30 range and compared them based on price, features, and customer service to narrow it to the top six and the best overall. Top 6 Best…

CRM software helps businesses drive sales by enhancing customer and prospect relationships. There are many CRM options available, some of which are general purpose while others are industry-specific with features meant to help certain types of businesses and industries like finance or automotive. Costs typically range from free to $100 per month, per user. Why…

The pressure small business owners experience as they get their business off the ground can be challenging because they also need to stay healthy in order to be productive. We asked experts to share their go-to work-life balance tips for employers, helping them maintain a balanced lifestyle while leading their team to maximize business growth….

Grasshopper is a popular virtual phone service offering portable toll-free numbers and voicemail-to-email. However, it is expensive compared to other forwarding services while lacking several features found in more complete business phone systems. Therefore, when evaluating alternatives, we looked at a mix of price and features to determine the best overall. Top 6 Grasshopper Alternatives…

Zoho and Salesforce are comprehensive customer relationship management (CRM) software that include lead and contact management, sales opportunities, reporting, and team management features. Zoho is generally more affordable and is a better choice for most small businesses that need an integrated, all-in-one sales and productivity suite, while Salesforce is a powerful but complex software tool….

Most salespeople will eventually receive a business email from someone they don’t know. When that happens, tracing an email, also known as reverse email lookup, can provide additional context. Fortunately, there are several tricks and tools you can use to check an email address’ owner, and we’ve evaluated the best five overall. However, more often…