December 1, 2022
UCaaS vs CCaaS: Which Is Best for Your Business?
Unified communications as a service (UCaaS) and contact center as a service (CCaaS) are cloud-based solutions with voice, video, and messaging capabilities. The difference between UCaaS and CCaaS is who they serve. UCaaS integrates all business communications, allowing a variety of teams to collaborate remotely, while CCaaS provides an all-in-one communications channel for sales and customer support departments. In this article, we explore the difference between UCaaS vs CCaaS to help you determine which is best for your business. Based on our comparison, the best use cases for UCaaS vs CCaaS are as follows: UCaaS: Best for businesses needing an all-in-one platform for business communications and collaboration needs CCaaS: Best for companies requiring robust customer service and sales tools to manage high volumes of inbound and outbound calls UCaaS vs CCaaS at a Glance When to Use UCaaS A unified communications solution provides various communication and collaboration features in one platform. It is a good fit for companies wanting to replace their on-premise phone system with a cloud-based voice-over-internet-protocol (VoIP) service with video and instant messaging capabilities. If some or all of your team work remotely, UCaaS doubles as a virtual workspace. Instead of having separate tools for voice calling, video meetings, and team chat, UCaaS combines all these features to streamline various modes of communication. This allows your team to switch from collaborating on a document to joining a video meeting in just a few clicks. With its cloud-based nature, users are able to interact from anywhere they have internet access. UCaaS is a good solution for businesses with bring-your-own-device (BYOD) policies and those needing basic call routing capabilities. Since UCaaS puts various communication and collaboration methods on one platform, you also reduce the probability of missed messages. UCaaS plans typically cost less than CCaaS plans, albeit with fewer customer-centric features like contact center analytics. Plus, some UC platforms scale into full-service contact centers at higher plan tiers. For example, business phone system monthly plans start at $15 per user, but this cost jumps to $85 per user when combined with contact center features. Pros & Cons of UCaaS When to Use CCaaS Companies use a contact center as a service, or CCaaS platform, to create convenient, flexible, and personalized customer experiences. Whether you have a distributed or on-site customer support center or your business completes a high volume of sales calls, a CCaaS system is an excellent option. Many UC features come in CCaaS platforms, including multichannel communication tools and automated call routing. Cloud-based call center software adds supervisor capabilities, such as monitoring calls and agent status in real time. It supports customer surveys and caller sentiment analytics using artificial intelligence (AI), natural language processing (NLP), and machine learning (ML). Many CCaaS solutions also have tools for workforce management and optimization, which help in analyzing agent performance and improving employee engagement levels. Between UCaaS vs CCaaS, CCaaS supports unlimited customization to help you configure every customer interaction. Advanced interactive voice response (IVR) systems often include skills-based routing, so that incoming callers connect to the best agent or self-service tool for their needs. CCaaS systems serve as a single source of customer data, giving every employee access to updated information about the caller before they pick up the phone. Pros & Cons of CCaaS Top Providers With UCaaS & CCaaS Features The nature of UCaaS and CCaaS solutions vary significantly across providers. You’ll find many options to suit the needs of your business, staff, and customers. Many of the best VoIP providers bundle unified communications and contact center features into advanced plans. Here are the top business phone systems that provide a single source for both UCaaS and CCaaS. Click on the tabs below for a more in-depth look at each provider. Frequently Asked Questions (FAQs) What is the difference between UCaaS vs CPaaS? UCaaS provides a ready-made solution that bundles various communication features, such as cloud phone, video conferencing, and team messaging. In contrast, a communications platform as a service (CPaaS) provides development tools like application programming interfaces (APIs) to enable businesses to incorporate communication features into their existing applications. Learn more about their differences in our guide about UCaaS vs CPaaS. How do VoIP & UCaaS platforms differ? VoIP is a standalone technology for voice calls, whereas UCaaS supports multiple communication channels, including VoIP calling, video conferencing, and messaging. Both services are cloud-based and require a good quality internet connection, and VoIP vendors often provide plans with unified communications features. When is it best to combine both UCaaS & CCaaS solutions? If you can’t decide between CCaaS vs UCaaS, combining both solutions is ideal if you want to simultaneously focus on streamlining internal communications and improving customer experience. With these technologies combined, different teams are able to work smoothly together. For example, contact center agents can collaborate directly with a subject matter expert when dealing with a complex customer query. Bottom Line Understanding the differences between CCaaS vs UCaaS will help you decide which cloud service meets the needs of your business. While both share similar benefits, like lower upfront costs and omnichannel capabilities, each has unique feature sets that could improve your day-to-day operations. The main goal of UCaaS is to strengthen internal communication, while CCaaS focuses on external communication to enhance customer experience.
December 1, 2022
8 Team Collaboration Statistics to Know in 2023
Team collaboration has become ever-present, thanks to digital technology. Employees work together regardless of location as technology allows more opportunities for remote work. With an increased reliance on online tools, a growing team collaboration software market, and new workplace technology investments, small businesses should keep up with the latest team collaboration statistics. Consider the data in this article to help you navigate your collaboration strategies effectively. General Team Collaboration Statistics 1. 60% of executives expect to spend more on virtual collaboration (Source: PwC) Unified communications (UC) and collaboration tools are at the top of many companies’ lists when it comes to solving remote work challenges and improving worker productivity. For example, employees who report lower productivity are more likely to cite difficulties in collaborating with colleagues or accessing information. Adopting a UC strategy will help employees access various communication tools and collaborate wherever they are. 2. Collaborative work is consuming 85% of people’s workweeks (Source: HBR) The move to remote work during the COVID-19 pandemic led to a sharp increase in collaborative work, including the time spent on email, video calls, phone, and instant messaging. Instant messaging traffic has increased by 65%, and voice and video call times have doubled. Employees struggle to break free from the expectation that they should be responsive to collaboration demands, causing burnout and individual career derailment. 3. 85% of employees have issues with virtual meetings (Source: Cisco) Background noises, screen-sharing issues, and problems joining a conference room are some of the common challenges in virtual meetings. Although virtual meetings have a lot to offer to remote and hybrid teams, only one-third (36%) of employers have upgraded their video meeting technology since the start of the pandemic. This gap leads employees to seek better meeting experiences with advanced collaboration capabilities. Employees’ Perspective on Team Collaboration 4. 9 out of 10 knowledge workers believe digital collaboration is here to stay (Source: Lucid Software) According to recent team collaboration statistics, knowledge workers are generally satisfied with existing collaboration technologies as they find them useful for getting work done. Digital collaboration tools enable teams to come together and discuss ideas, eliminating the distinction between in-office, remote, and hybrid models. For instance, productivity platforms like mimic and replace physical interactions, allowing team members to collaborate even better than in person. Virtual meeting platforms like enable users to meet face-to-face without needing to be in the same room together. 5. 49% of workers say collaboration is easier in the office (Source: Gensler) Most U.S. workers say their jobs continue to rely on in-person collaboration, despite the convenience of remote working. They want to return to their physical workplace to collaborate and socialize, believing it has a long-term positive impact on their careers and organizational relationships. 6. 52% of remote employees feel less connected to their teams than they did before a shift to remote work (Source: Buffer) One of the biggest changes confronting employees on the shift to remote work is how they collaborate and communicate. Most companies only covered transactional basics like technology to support remote collaboration. However, they failed to put into place systems that would help build connections at work, such as team-building activities. Team Collaboration Projections 7. The global team collaboration software market size is projected to reach $40.79 billion by 2028 (Source: Fortune Business Insights) The rising demand for remote working solutions since the COVID-19 pandemic has contributed to the market growth of team collaboration software. Organizations are proactively investing in enterprise collaboration technology like video conferencing solutions to enable their employees to meet face-to-face for team meetings. Key players are entering strategic partnerships to gain optimal market shares. In October 2022, Cisco and Microsoft announced a partnership to enable the Teams platform to run natively on Devices. This allows users to enjoy the digital workplace, combined with Cisco’s high-quality video technology with camera intelligence and noise removal capabilities. 8. It is estimated that in-person meetings will account for only 25% of team conversations by 2024 (Source: Gartner) While employees reported they spent an average of 63% on in-person meetings in 2019, that number dropped to 33% in 2021 as more meetings took place over audio and video meeting solutions. Gartner predicts that in-person meetings will drop from 60% to 25% due to remote work and changes in workforce demographics. Bottom Line These workplace collaboration statistics were carefully selected to give you real-life insights into managing your teams. After all, robust communication and collaboration in the workplace require more than just weekly team meetings. It takes intentional thought and effort to create a work environment where everyone feels connected and empowered to accomplish both individual and team goals.
December 1, 2022
6 Best Remote Access Software for Small Business in 2023
Remote access software allows businesses to respond to customers’ technical issues as quickly as possible, reduce equipment downtime, and facilitate collaboration among remote employees. If you’re looking for the best tool for your operations, consider the following factors: device compatibility, security, core functionalities, and customer support. We looked at these factors to develop our list of the best remote access software for small businesses. Based on our research, these are the top solutions for different business uses: : Best overall free remote access software with a rich feature set : Best for solopreneurs looking for the most affordable option : Best for teams that need a scalable remote access solution : Solid choice for businesses that require advanced security : Best for teams looking to integrate apps into their remote access tool : Our honorable mention for solopreneurs wanting a free, easy-to-use tool Remote Access Software for Small Business at a Glance Zoho Assist: Best Overall Remote Access Software *Pricing is billed annually, but a monthly billing option is available. is the overall best remote access software, offering a wide range of features even in its free version. Access up to five unattended computers and view multiple screens in one session. Instant chat and clipboard sharing are likewise available in the free version, allowing easier collaboration. Meanwhile, the basic plan includes voice and video chat and file transfer—allowing you to provide real-time support during a session. This helps resolve customer concerns quickly and optimize agent performance in call center phone systems. With Zoho Assist’s basic plan, you’re able to send and receive files up to 2GB from one computer to another and schedule sessions to accommodate the most convenient time for stakeholders. Another reason the platform is among the best remote access programs is it supports common operating systems, namely Windows, Mac, Linux, and Chrome. Its mobile apps for iOS and Android devices are easy to use. Take note, however, that this platform has limited simultaneous sessions—up to six only. If you need more simultaneous sessions, choose instead, which allows unlimited concurrent access. Zoho Assist Features Swap screen: Transfer the presenter role to one of the participants in your session so they can easily show their screen. Annotation: Add comments and draw shapes to highlight parts of the remote screen. This way, customers and colleagues are able to follow instructions easily. Security: Zoho Assist features two-factor authentication, Secure Sockets Layer (SSL) and 256-bit Advanced Encryption Standard (AES) encryption, inactive session timeout, and action log viewer. Splashtop: Best for Solopreneurs Who Require an Affordable Solution *All plans are billed annually. is the best remote access software for small businesses that want an extremely affordable platform. The provider charges $5 a month in its entry-level plan, offering remote access to two computers max, which is all you need as a solopreneur running a small-scale operation. Even its high-tier subscription is still cheaper than basic package. But even with an affordable price, the platform has a rich feature set, offering in-session and outside-session chat, session recording, Wake-on-LAN, remote reboot, and whiteboard and annotation. Splashtop’s maximum file transfer size is 64GB, bigger than what Zoho Assist offers. However, unlike , Splashtop doesn’t have a free plan. It also restricts the number of remotely accessed computers to 10. If you’re looking for other free options providing remote access to more than 10 users other than Zoho Assist, consider . Splashtop Features Drag-and-drop file transfer: Drag files between computers and send them without the hassle. Splashtop supports a broad range of devices, namely Mac, Windows, and Chromebook. Remote wake and reboot: Turn on and restart the computer remotely. The remote device you're rebooting will automatically connect with the computer you're using. Security: Splashtop features two-step verification, device authentication, remote screen lock and blank, and password requirement options. RemotePC: Best for Teams Needing a Scalable Remote Access Solution *Pricing is for the entire first year. Regular rates apply in the subsequent years. However, monthly pricing is available for the SOHO, Team, and Enterprise packages. is a remote support software solution for small businesses looking to scale their customer service operations. For instance, its Team and Enterprise plans enable adding up to 10,000 computers in increments of 100. These plans have robust remote access features, including file transfer, access via the web, remote printing, remote reboot, and whiteboard. The platform also features always-on remote access, which lets you configure computers anytime as long as you have an internet connection. One disadvantage in choosing RemotePC is it lacks built-in audio or video chat capabilities, which makes it difficult to coordinate with the customers and colleagues you’re trying to help. If these features are important to you, go for instead, which offers these features in its Enterprise plan. RemotePC Features Sticky note: Save the notes you made on the remote computer screen to make reminders visible to customers and colleagues. Even after the session ends and is in offline mode, the sticky note will still be viewable. Online messaging: Chat with colleagues and customers during a live session to provide better support. Select the “Utilities” option on the application menu to find “Chat.” Remote printing: Print documents from remote computers regardless of your location. This feature is available across all plans. ConnectWise Control Support: Best for Teams That Want Robust Security Features *Pricing is billed annually, but monthly billing is available. is an excellent remote access software for businesses that require advanced security. It has user authentication features, like Windows, Forms, and two-factor authentication, session timeout, IP login restrictions, and an automatic lockout after a number of failed login attempts. It offers users excellent control over which technicians have remote access and to which networks. This is possible through role-based security, session activity logging, and video session logging. End-users have the choice to allow or deny remote access to their system—giving them peace of mind. Through call center system features like voice-over-internet-protocol (VoIP), it’s also easy for team members to coordinate closely with customers. The chat and video recording capabilities enable clients to monitor the technician's actions. While this platform is the best in terms of advanced security, it’s not the most budget-friendly. is the best remote assistance software for teams prioritizing affordability. The tool offers robust security features too. ConnectWise Control Support Features Consents and alerts: Update customers and colleagues when conducting background maintenance on their equipment. The software allows you to request permission to access. Selective client survey: Decide when to roll out feedback forms for clients after a session. Previously, surveys were delivered automatically, but with this feature, you have greater control. White labeling: Include branding elements in your guest page, so customers know they’re visiting your support portal. Modify the overall theme and replace the ConnectWise Control favicon with your own. TeamViewer: Best Remote Access Software for Small Businesses That Need Extensive Integrations *All plans are billed annually. Businesses that plan to integrate various tools into their remote access software will find the best option because it features a wider range of connected apps. For instance, you'll be able to connect it with customer relationship management systems like Salesforce, Freshworks, Zendesk, Zoho, and Microsoft Dynamics 365. On IT service management, your app options include SysAid, ServiceNow, Atlassian, and ManageEngine. TeamViewer also integrates with the Internet of Things (IoT), enabling you to resolve equipment issues quickly. Azure, Synology, ONAP, and Advantech are just some of the IoT integrations. One drawback you should be aware of when choosing TeamViewer over other remote access solutions for small businesses is the added expense of mobile support. Unfortunately, this feature is not available on its basic plan and will cost over $50 when you get it as an add-on to the Business Plan. If you don’t want to pay a lot for this feature, Professional plan, costing $15 a month, is a better option. TeamViewer Features The SOS button helps customers and colleagues reach out to your support team with just a click. (Source: TeamViewer) Rapid file transfer: Drag and drop files from one computer to another. TeamViewer also allows copying and pasting images and texts to send documents. Transfer speed is up to 200 MB/s. Ultra-high-definition display: TeamViewer enables automatic resolution scaling to fit within the display of the remote computer. It also supports multi-monitor navigation. SOS button: By selecting the “Automatically create SOS Button” on the settings, a TeamViewer icon will appear on the remote computer. When customers or colleagues click on the SOS button, they'll be able to reach out to you instantly. Honorable Mention: Chrome Remote Desktop Although had a low score in our evaluation rubric, it’s still worth including in this list of the best remote access software because it’s free and easy to use. It has basic features like screen sharing and clipboard synchronization that won’t overwhelm businesses new to using this tool. To get started on the Chrome Remote Desktop, log into your Google account via Chrome on the computer you want to remotely access. From there, install the software and assign a permanent PIN for access. After this, the computer will automatically be on your list of remote devices. While this works for internal stakeholders, where you get to access other team members’ computers physically, the setup may be difficult to apply for customers. You wouldn’t want them accessing your Google account either. Fortunately, it’s possible to generate a code to start a screen-sharing session. The disadvantage of using Chrome Remote Desktop is the lack of typical remote access features, like built-in instant chat and multi-monitor support. If these are important to your operations, consider instead free version, which covers these capabilities. Chrome Remote Desktop Features Screen sharing: Share your screen to help a customer or colleague address a problem on their system. Curtain mode: Prevent people physically present at host machines to see what you're doing when remotely connected. With this on, the user at the host computer will only see a lock screen. Mobile app: Download the app on your Android or iOS device to access computers right from your mobile. This is especially beneficial for on-the-go teams that need to quickly retrieve files when outside the office. How We Evaluated the Best Remote Access Software for Small Businesses Remote access tools make it easy for businesses to provide hands-on technical support to customers and team members. But not all solutions in the market are created equal, varying greatly in features and cost. To determine the best remote access software for small businesses, we looked at specific criteria points in our evaluation: Bottom Line Remote access solutions are useful in improving customer support and facilitating collaborative work. Based on our evaluation, is the best software because of its rich feature set and affordable plans. The remote sessions on the platform are efficient thanks to a wide range of core functionalities, namely instant chat, file transfer, multi-monitor navigation, session transfer, and reboot and reconnect. Sign up today for Zoho Assist for only $10 per user, per month.
November 28, 2022
6 Best Call Blocker Apps of 2023
The best call blocker app stops spam and unwanted calls and messages. Choose a free app if you only need call screening and text blocking, or consider a paid version to get visual voicemail and call recording, which benefits professional users. Stop pesky spam interruptions by choosing from the six best call blocker apps for iOS and Android phones: : Best overall call blocker app for small teams wanting a scalable service : Great for screening and responding to scammers : Top choice for companies with a global workforce needing a free spam blocker app : Excellent option for businesses wanting a robust, comprehensive messaging platform : Best for unmasking incoming callers for identification purposes : Ideal call blocker app for small businesses wanting to block spam on mobile and landlines devices Best Call Blocker Apps at a Glance YouMail: Best Overall Call Blocker App *Save 20% when you opt for yearly billing is our pick for the best overall free apps to block spam calls—available for iOS and Android phones and landline desktop devices. YouMail stands out due to its added voice-over-internet-protocol (VoIP) business phone features, including voicemail transcription and virtual phone numbers (from one up to 15) per plan. Users also have access to call routing features with virtual receptionists. Much like , it delivers a “number out of service” message to spam callers and ends the call without forwarding it to your voicemail. However, YouMail can’t protect your text inbox from spam and scam messages. If you’re looking for such a feature, choose . This application filters spam messages into a separate folder. YouMail Features YouMail allows you to turn on Ringless Block on iPhones. (Source: YouMail) Call screening: YouMail’s call screening is excellent for blocking unwanted callers while letting verified callers through. Unrecognized callers need to get through an audio captcha and press a couple of keys to get through and ring your phone. Free phone number: All YouMail plans have a free second phone number. Get up to 15 local or vanity business phone numbers with free and paid services. VoIP services: The free plan includes 120 voice minutes. Paid plans additionally offer call management features, such as an auto-attendant, automatic SMS replies for missed calls, and call routing to extensions. RoboKiller: Best Spam Blocker App Offering Strong Scammer Responses *Save up to 33% with annual billing is the best spam call blocker that gives individuals and businesses the power to fight against spam using answer bots. As your secret weapon against distractions and unwanted calls, RoboKiller uses prerecorded audio files that are played back to spam and robo-callers that waste scammers’ time instead of yours. Of all the best apps to block spam calls, this is one of the more entertaining and gratifying ways to strike back. Unfortunately, RoboKiller is at the costlier end of the spectrum compared to other providers, which can become expensive in the long run. If you’re on a budget, offers a free app for blocking calls that’s also advertisement-free. RoboKiller Features Audio fingerprinting: This feature takes a recording of each robo-caller’s unique audio recording and compares it to other “audio fingerprints” to identify phone scams effectively. Spam text blocking: With the increase of spam texts, RoboKiller uses a predictive spam call blocking algorithm that proactively analyzes each incoming call before it rings your phone and determines whether it’s spam. Radar: Opting for radar makes you part of a patrol network. This allows you to submit your spam reports daily, enhancing RoboKiller’s algorithm for blocking unwanted calls. Hiya: Best for Companies Needing Multilanguage Solutions offers a free call blocker application version with premium robocall blocking services without advertisements. In addition to its low cost, this spam blocker supports multilanguages that are not limited to English, French, and Spanish. This is great for businesses with international numbers and a global presence. In addition to the cost-free version, if you’re interested in upgrading, try out its free trial for paid plans. Unfortunately, one of the comments regarding Hiya is that while it’s intuitive, it can be a bit laggy or slow. For a more reliable service, check out , our top pick. In addition to offering a free version, upgrade your package to VoIP features that include inclusive minutes and voicemail. Hiya Features Caller ID management: lets you register and correct your business information in the Hiya database. The tool also enables you to report inaccurate or offensive comments listed under your phone number. Call screener: This optional feature blocks unknown phone numbers and sends the callers a text message asking them to identify themselves. Languages: Hiya is the only spam blocker app on our list with language preferences on its website and the iOS Hiya app download page. Supported languages include English, French, German, Italian, Portuguese, and Spanish. Truecaller: Best Call Blocker App for All-in-one Messaging Platform is a popular call blocking app trusted by over 330 million people to identify calls and SMS from around the world. This free phone-blocking app allows you to select which phone numbers will be on your blacklist and choose whether you’re blocking messages, calls, or both. Its Urgent Messages feature lets you respond with animated emojis and send quick note messages. However, its iOS application is found to be inferior to the Android version. Truecaller has gotten feedback that its ads can be irritating. If you’re looking for an ad-free call block app, check out . Its free version is advertisement-free, and like the other providers on this list, Hiya blocks spam and scam calls and displays caller ID names and reasons for incoming calls. Truecaller Features Caller ID: Caller ID allows you to identify any domestic or international number by automatically detecting the location and name of the person calling. There are different True Colors to identify callers; blue is for a standard call, red is for scammers, purple is for priority calls, and green indicates a verified business. Spam blocking: The application blocks telemarketers, scams, frauds, and robocalls based on real-time community reports. Community members report numbers in real time, so everyone is always protected against unwanted calls. Smart SMS: Truecaller is able to manage all your messaging through a single application. Make it your main SMS app to identify spam, schedule messages, use chat, and track upcoming bills. This feature, however, is only available in select countries. TrapCall: Best for Unmasking & Identifying Incoming Callers *TrapCall’s pricing is not readily published on its website. Prices posted are based on the latest online information and are subject to change. lands in the top spot when it comes to unmasking calls. It lets you regain your privacy by letting you know who’s hiding behind those pesky “No Caller ID” and “Restricted” calls. It boasts of a patented technology that identifies your callers. All you have to do is decline the call and calls ring back to you unmasked in a matter of seconds. Unfortunately, you must first decline the call for the app to ID the caller. At this time, TrapCall is only available in the United States; if you’re looking for the best call-blocking apps that offer more global coverage, try . This call blocker supports multiple languages, including English, French, and German. TrapCall Features Custom blocklist: Once you add callers to your blocklist, every time they call, plays a message saying, “The number you’ve dialed has been disconnected or is no longer in service.” Record incoming calls: If blocking callers doesn’t work, capture incoming calls for documentation with this recording feature. This is particularly useful if you need proof of harassment or want to unmask someone calling you. Privacy lock: TrapCall will ask unknown callers to identify themselves by stating their names. If you answer, you’ll hear their recorded name and have the option to accept, hang up, or send the call to voicemail. Call Control: Best Call Blocking App for Teams Using Mobile & Landline Devices *Call Control’s pricing is not readily published on its website. Prices posted are based on the latest information available online and are subject to change. is one of the most widely used platforms for blocking spam, robocalls, and telemarketers. Call Control is available for desktop landlines, Android, and iOS, and protects your landline using the companion smartphone app. In addition to supporting both mobile and landline devices, it also comes with a built-in feature called CommunityIQ, which facilitates creating Do Not Call reports and community reports. While the app automatically blocks the calls from those on the personal blacklist and spam callers, if you want to know who is calling, try . It works by stripping away hidden phone number information that prevents you from identifying the caller. Use this app to block calls and know who is on the other end of each incoming call. Call Control Features Call Control silently blocks calls without interrupting your work. (Source: Google Play) Landline call control: Landline device protection requires a one-time fee, which isn’t disclosed on the website. It automatically blocks spam callers on your landline and provides data about blocked landline calls on your mobile app. Allow and blocklists: Business versions of call control give each team member's account the ability to add numbers to both allowed and blocked number lists and set time-of-day call handling preferences. Network integrations: Call Control provides application programming interfaces (APIs) and integrates with popular business phone systems, including Nextiva, Avaya, Cisco, and Broadsoft. How We Evaluated the Best Call Blocker App To identify the best call blocker apps, we compared top iOS and Android apps that prevent unwanted calls and messages. These third-party call blocking apps can shield your number from unwanted calls and help you recognize unknown numbers. We reviewed their features and database sizes to determine which is most effective. In addition, we looked for spam and scam call filtering solutions that work well for solopreneurs and small businesses. Criteria and pricing were essential elements we considered, given that smaller teams may have limited resources. Learn how we evaluated the best call blocker apps by clicking on the tabs below: Bottom Line Using a paid or free call blocker app gives you extra protection against scammers and minimizes distractions and unwanted phone interruptions. With all the available applications, you will want an intelligent application that features effective caller identification and an intuitive interface. Our top pick for the best call blocker app for small businesses and solopreneurs is . It provides a free version and offers affordable paid plans that scale up with VoIP features as your business grows. All packages include VoIP minutes, voicemail, and unlimited reverse number lookups. Download the free app today or sign up for a free premium service trial.
November 28, 2022
Phone Echoing: Common Issues & How to Fix Them
Phone echoing is when you hear voices or sounds repeating on a video or audio call, often at delayed intervals. Frequent and disruptive echoes during phone calls deteriorate an entire conversation by confusing or irritating both parties. Simple fixes include adjusting your bandwidth, redesigning your equipment layout, and replacing hardware. Learn more about the causes of phone call echoing and how to stop echo on phone calls to improve the customer experience in six different ways. Your business phone service provider plays a significant role in ensuring call quality. For instance, minimizes phone echoes and other call quality issues like dropped calls and broken audio. It provides high-definition (HD) audio across one-to-one and both audio and video conference calls. It offers tools to check your internet connection speed and instructions to configure your routers' quality of service (QoS) settings. Here are the primary causes of echoing phone calls: Speakerphone reverb: Sounds from the speaker are picked up by the microphone and are transmitted back as an echo on a phone call. Increased internet traffic or limited bandwidth: Limited internet bandwidth or high internet traffic decreases upload and download speed—causing an echo-inducing lag. Interrupted Wi-Fi or cellular signal: A poor signal causes delays in data transfers, resulting in phone echoing and suspended audio. Electromagnetic interference: Having devices with electromagnetic currents too close together causes echoes. Defective or outdated hardware: Damaged handsets or cabling also contribute to phone echoing. Jitter or packet loss on the line: Jitter above 20ms and packet loss issues can lead to echoing. 1. Speakerphone Reverb The most common form of phone call echoing is a sound reverb, which happens when the sounds from a loud speakerphone are picked up by the microphone and transmitted back through the phone as an echo. This occurs during audio and video conference calls, regardless whether you’re using cell phones, tablets, or computers. How to Fix It Often, speaker echo is solved by turning down the volume of your audio device. To eliminate voice echo, reduce your speaker volume and try moving the microphone away at least 8 inches from the speaker. Another easy fix is wearing earphones or headphones to limit the noise your mic picks up. Bluetooth headsets allow you to be hands-free during meetings while avoiding pesky wires. Consider “filtering” the room to absorb more sound as a method for how to stop echoes on phone calls. Aside from turning down your speakerphone and microphone settings, consider soundproofing the room using foam or adding other furniture, such as carpets and curtains, to absorb sound. 2. Increased Internet Traffic or Limited Bandwidth Voice-over-internet-protocol (VoIP) calls require sufficient bandwidth, about 0.3 Mbps per device. Even with a strong and stable internet connection, your connection might not be able to support 10 or 20 simultaneous calls. This is particularly true if some users are on high-definition (HD) audio or video conference calls. Internet bandwidth gets bogged down by users streaming video, downloading large files, backing up large amounts of data, or using other forms of unified communications (UC) simultaneously. VoIP call quality often suffers when your internet connection is overloaded, leading to echoing on phone calls and voice lag. How to Fix It To address this issue, run Fit Small Business’ free network speed test to see if there’s a problem with your internet bandwidth. If your network is the issue, contact your internet service provider to see if you can upgrade your plan. If that’s not an option, try contacting your VoIP service provider to see if they impose bandwidth restrictions on your account. If these methods don’t help, consider working with an information technology (IT) consultant to troubleshoot your system or implement a virtual local area network (VLAN). A VLAN prioritizes VoIP communications, reducing the chance call quality will suffer when there’s congestion on the network. 3. Interrupted Wi-Fi or Cellular Signal A poor internet connection or cellular signal often leads to phone echoing, lag, and other call quality issues. Callers typically experience these problems when they’re on the go or using shared networks in coffee shops or restaurants. A weak, inconsistent signal happens for several reasons, including adverse weather, infrastructure or terrain interference, or distance from cell towers. How to Fix It Test your network speed with the Fit Small Business free VoIP speed test before initiating or joining calls. Once you’ve determined that internet connectivity is the issue, contact your internet service provider or cell plan provider. If they can’t resolve the issue, you might need to switch to a provider that offers better services or coverage. If you’re looking for a provider, here’s our list of the best VoIP softphone providers and top VoIP services for home offices. 4. Electromagnetic Interference Another cause of phone echo is electromagnetic interference, which results from placing wireless or landline VoIP devices too close to other electronic devices. These devices include desktop computers, power strips, monitors, and VoIP phones. How to Fix It Assess your current setup and space out devices that might be causing electromagnetic interference. Electronic devices have a large electrical field, which may cause interference, so it’s best to position your devices with this in mind. 5. Defective or Outdated Hardware Damaged phones or handsets, kinks in the wiring, and faulty electrical and cable outlets interfere with your device’s performance and cause phone echoing. Also, it’s important to note that not all routers are built for VoIP phone systems. How to Fix It Isolate which device is causing the issue by experimenting with different phones, headsets, and cables. If the phone echoing disappears on another device, it’s likely an issue with your hardware. If the problem persists, you may need to repair or replace your hardware or devices or determine whether your outlets or other connections could be to blame. It’s also possible that your equipment is incompatible with your VoIP system. If you suspect your router is why your phone is echoing, contact your service provider to ensure the phones and devices you’re using work with your VoIP phone system. 6. Jitter or Packet Loss on the Line Jitter and packet loss negatively impacts call quality and causes phone echoing. Jitter happens when there is a time delay in sending information data packets over your network connection. This is typically caused by network congestion and results in phone echoing. Any amount of jitter above 20ms potentially leads to this problem. Packet loss is when data packets fail to arrive after being transmitted across a network. Data packets don’t necessarily take the same route, especially if the hardware isn’t performing optimally. Packet loss triggers call quality issues and a delayed echo. To ensure uninterrupted conversations, you must ensure there is zero packet loss. How to Fix It Jitter happens to some degree, but too much negatively impacts your calls. Some measures to address jitters and packet loss include ensuring your hardware is updated, optimized routers, adequate bandwidth, and all cables are in working condition. Also, consider using an Ethernet cable for a more robust connection at the office. Frequently Asked Questions (FAQs) Bottom Line If you’re experiencing phone call echoing, work through these common causes and fixes to get to the root of the problem. Even after these initial troubleshooting steps, it may be time to transfer to another provider if you still hear an echo on the phone. Make sure to choose one that’s equipped to handle your business needs. Check out our list of best business phone systems and select a provider that scales with you as you grow.
November 28, 2022
What Is UCaaS? Understanding Unified Communications as a Service
Unified communications as a service (UCaaS) is a cloud-based solution that combines calling, texting, conferencing, and collaboration tools within a single platform. Adopting a UCaaS solution enables businesses to access a wide range of communication tools from anywhere with minimal upfront costs. In this article, we define “what is UCaaS?” and explore the top providers, benefits, and standout features. How UCaaS Works To give you an idea of what UCaaS is, it’s crucial to understand how it works. Unified communications as a service consists of two key components: unified communications (UC) and the “as a service” (aaS) segment. UC refers to the integration of telephony, video conferencing, instant messaging, and team collaboration features. UC as a service indicates that it is delivered as a cloud service, where a provider handles all the implementation, allowing businesses to run from anywhere without needing an IT staff. UCaaS primarily uses voice-over-internet-protocol (VoIP), which converts sound into data packets and transmits it to a cloud phone service. Phone numbers and notifications operate via the universal session initiation protocol (SIP), a signaling protocol that providers deploy to initiate, run, and terminate real-time communications sessions. Service providers have their own data centers to host their cloud services, allowing them to handle overall system functionality, including configuration, upgrades, security, and maintenance. End users only need an internet connection to access the provider’s cloud service without worrying about infrastructure concerns. UCaaS at a Glance Now that you know what is unified communications as a service, let us now look into the pros and cons of this technology: Top UCaaS Providers Businesses have countless options to choose from when searching for a UCaaS provider. However, each provider delivers different features, communication channels, and scalability. We found the following three platforms to be the top UCaaS providers on the market: Benefits of UCaaS Now that you have an idea of what is unified communications as a service, it’s time to discuss its benefits. UCaaS offers an all-in-one solution to businesses looking for ways to streamline processes, reduce operational costs, increase productivity, and enhance customer service. Here are the reasons why UCaaS should be a part of your business communications strategy: Top UCaaS Features UCaaS offers a broad mix of communication features for optimum productivity. That’s why when it comes to finding the right UCaaS provider, it’s essential to identify which features will satisfy your business needs. Here are the top UCaaS features and their functions: Alternatives to UCaaS Now that you’ve explored the capabilities of UCaaS solutions, you may also want to consider other alternatives that fit your business' specific needs. Here are other leading cloud-based technologies when it comes to improving your company’s communication systems: Frequently Asked Questions (FAQs) Is UCaaS safe from cybersecurity threats? The answer depends on the provider you choose. The right UCaaS solution should have a robust security protection plan, which includes data encryption, 24/7 network monitoring, 99.999% uptime, and full compliance with regulatory agencies. Read our guide about unified communications security to learn how important encryption is for UCaaS. What is the difference between UCaaS & VoIP? VoIP typically refers to business calling services like inbound and outbound calls and audio conferencing. UCaaS expands these communication offerings to include channels like text, chat, video, and file sharing. What is the difference between UCaaS & CPaaS? UCaaS platforms house all the communication tools your business uses in a single cloud-based platform. CPaaS is also a cloud-based platform, but instead of delivering a full suite of features and channels, it empowers IT teams to customize the solution with SDK (software development kit) and API integrations to meet a business' specific needs. Bottom Line Having answered the question, “what is UCaaS?” it’s time to utilize this solution to build and maintain relationships with employees and customers. UCaaS solutions make it easier for internal teams to collaborate, whether they’re in-office, remote, or a mix of both. UCaaS’ cloud-based advantages make it more affordable, scalable, and flexible compared to on-premise UC or separate communication tools. Start your UCaaS journey with , a leading provider of all-in-one business communications. Sign up for its 14-day free trial to explore its rich feature set and what makes it stand out from other UCaaS providers. Plus, RingCentral provides hundreds of integration capabilities, ensuring your existing applications work seamlessly with its platform.
November 23, 2022
How Encryption At-rest and In-transit Works
There are two types of data encryption: at-rest and in-transit, also known as data in motion. Data at-rest refers to inactive data not moving between devices or networks and tends to be stored in data archives. On the other hand, data in-transit is moving between devices or two network points. Data in-transit tends to be more vulnerable and requires additional security protocols to ensure data security. To maintain the privacy and safety of data at-rest and in-transit, companies rely on data encryption, which translates a piece of data into seemingly meaningless text that unauthorized entities cannot decipher. Each type requires specific encryption techniques for optimized protection, which we break down in detail below. Data Encryption: At-rest vs In-transit Data at-rest refers to data residing in computer storage in any digital form. At-rest data encryption protects data during storage, whether on a mobile device, computer, tablet, data warehouse, or in the cloud. Data at-rest is a target for hackers because of its static data storage and logical structure. Data at-rest typically houses valuable, private information, such as financial documents, contracts, intellectual property, and supply chain details. Encryption for at-rest data entails encrypting stored data to prevent unauthorized access. The encryption scrambles the data into ciphertext and requires a decryption key to unscramble it into its initial state. Hackers who steal and attempt to access the encrypted data without the decryption key must override the encryption (a difficult task) to decipher the data. Without at-rest encryption, hackers load the data onto their computers and access everything. On the other hand, encryption in-transit protects data in motion or while it’s being transferred. Data is more vulnerable during this time and needs additional security protocols to protect it. For instance, many in-transit encryption services also include steps to authenticate the sender and receiver before decrypting the information upon arrival using Transport Layer Security (TLS). This added security layer then helps to protect data when uploading or downloading a document or media file. It is also used to protect your business when you send an email or data packets using voice-over-internet-protocol (VoIP) business calling solutions. In both cases, encryption doesn’t necessarily make data theft impossible—it makes it more complex and resource-consuming. That’s why data encryption in-transit and at-rest is just one of many security layers businesses can use to protect their information. However, if best practices aren't observed, both types of encryption have drawbacks and risks. At-rest: Benefits, Drawbacks & Best Practices It’s important to know how to protect and secure data at-rest, which is typically stored in one location, such as hard drives, flash drives, or cloud storage. When data at-rest is encrypted through hardware-based software and devices, personally identifiable information and sensitive content are protected from unauthorized people trying to access or steal the data. Data at-rest is generally less vulnerable to hacking; hackers tend to find the data more valuable than data in-transit because at-rest data often has higher levels of sensitive information. Some best practices when using at-rest encryption include the following: In-transit: Benefits, Drawbacks & Best Practices To give a clearer picture of what data in-transit is, some examples of a file in-transit include sending an email over the internet, colleagues exchanging files over a corporate network, and transferring data from a USB to a co-worker’s laptop. Data in-transit is more vulnerable than static or at-rest data kept in an offline database. Moving data has unique risks, such as snooping intermediaries intercepting moving data or sending errors leading to data leaks. The best practices when using an in-transit encryption service include the following: How VoIP Encryption Works The availability and functionality of VoIP business phones have streamlined how businesses of all sizes communicate. Teams coordinate and share personal or privileged information with clients and colleagues through internet-based solutions. Therefore, all conversations over VoIP channels must be encrypted and modified into cluttered voice data packets to prevent them from being intercepted while in transit. Call and phone system encryption prevents terrible actors from intercepting messages and using the information for malicious purposes. Our VoIP statistics article details that more companies are switching from traditional phone systems to VoIP because VoIP solutions increase productivity and provide cost-effective benefits. There are three basic steps to VoIP encryption: first, creating a secure connection during a call, and then your audio is broken down into data packets sent through an SRTP (Secure Real-time Transport Protocol). The third step entails unpacking the packets once your message arrives at the destination. This entire process happens milliseconds between when you speak and when the caller hears you. Here’s the summary of what happens during each step: VoIP Providers With Both Types of Encryption VoIP services, like other business phone systems, have certain security threats and risks. However, companies mitigate risks by choosing a provider offering secure and encrypted services. When choosing a provider, select one that provides VoIP and UCaaS security features and encryption. Additionally, there are government regulations for handling personal information, like the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The three providers listed offer data at-rest and data in-transit encryption, are HIPAA-compliant, and have protocols like physical data protection, secure communications, and breach notifications in place. This is particularly important for businesses in the healthcare industry as you need a HIPAA-compliant VoIP business phone system. Read this to learn more about different types of compliance. Frequently Asked Questions (FAQs) How do small businesses avoid getting hacked? Develop a cybersecurity plan and work with phone system providers that offer quality encryption services. Measures that must be included in your data privacy protocols include using strong passwords, enabling two-factor authentication, security protocol training, and banning the use of public connections to access sensitive information. Does GDPR require encryption of data at-rest? The General Data Protection Regulation (GDPR) is a European Union law that protects an internet user’s privacy and security while browsing websites online. However, it doesn’t necessarily require at-rest data encryption. Encryption is more than a regulatory compliance issue. It reduces the probability of a successful breach—protecting your business, employees, and clients. Protecting your data also helps you avoid costly fines and damaged trust. How do I secure my VoIP network? Choose a VoIP provider with extensive security protocols and encryption in-transit and at-rest in addition to other essential VoIP business phone features. Furthermore, your organization is responsible for safeguarding passwords, monitoring access, reviewing call logs, deactivating inactive accounts, and using a virtual private network (VPN) for remote staff. If you’re looking for a VoIP provider with a 99.999% uptime guarantee and a secure calling environment, consider . Its security features include 24/7 monitoring, biometric checkpoints, and an audited data center based on ISO certification. Read our comprehensive Nextiva review to learn about the pricing plans and features. What are the most secure encryption techniques? Whether you’re securing data at-rest or data in-transit encryption, AES and Rivest-Shamir-Adleman (RSA) are the most common and trusted encryption techniques. AES encryption is used for in-transit and at-rest encryption, while RSA is typically used for transmitting data between two endpoints. Bottom Line Now that you know about data at-rest vs data in-transit, you know security is essential to every business. Data is a great asset, and once you are entrusted with private information, you have a responsibility to clients and employees to safeguard their data. Any disruption to your system, including your business phone—misuse, breaching, or theft—could be one of your greatest liabilities, which is why data protection and privacy are non-negotiable. Data encryption at-rest and in-transit is a must-have security protocol for all online business communications, including VoIP services. Having both data at-rest and data in-transit encryption strengthens data protection. Before choosing a provider, ensure it has the encryption standards your business demands, including specific industry regulations, such as HIPAA compliance.
November 23, 2022
6 Best Professional Voicemail Recording Service Providers for 2023
The best professional voicemail recording service improves caller experiences by offering well-trained voice actors and high-quality audio equipment. They also allow recording in other languages to help businesses reach a diverse customer base. Other options have additional services, such as rush delivery, script assistance, and proofreading. In this article, we evaluated six professional voicemail greeting providers and identified what set each other apart. Based on our evaluation of over a dozen providers, these are the best options for small businesses: : Best overall professional greeting provider with features like bilingual talent and automated voicemail greeting generator : Recommended for those who need business phone and unified communications features in addition to professional greetings : Excellent choice for businesses in need of quick turnarounds for recordings : Top choice for companies in need of recordings in a wide variety of languages : Ideal for small businesses needing affordable voicemail greetings services : Great for businesses needing professional audio production services to create customized greetings Professional Voicemail Recording Service at a Glance Snap Recordings: Best Overall Professional Voicemail Recording Service *Rates are based on 25 users and the first 100 words. **Pricing is based on 10 users; annual billing is available. is a bilingual professional voicemail greeting service hosted by RingCentral, the leading business phone system in the market. It has a large talent pool of bilingual voice artists speaking in Latin Spanish/U.S. English, European French/U.S. English, and French Canadian and Canadian English. It also features an artificial intelligence (AI)-powered phone greeting generator that transforms texts into lifelike voice messages. The Studio A.I. comes with smart mixing technology that lets you arrange audio files via drag-and-drop tools. With its text-to-speech technology, create voice recordings using natural-sounding A.I. voices. You may also use your own voice with its built-in voice recorder. Standard delivery usually takes three to four business days. An additional fee will be charged for one- to two-day rush recording. If you need a faster turnaround, consider , which guarantees the delivery of your recordings in 24 hours or less. Snap Recordings Features Message on hold: Have your on hold message recorded by a professional voice talent with accompanying background music. Use it to share business information, build loyalty through promotions, and answer typical customer questions. Message editor: Draw inspiration from a library of script samples and learn from guides for best practices and how to make a compelling voice message. Audio converter: An easy-to-use online converter that lets you convert up to 10 audio files at a time. Accepted file formats include WAV, MP3, M4A, AIFF, and VOX. Nextiva: Best for Its Unified Communication Capabilities *Pricing is based on one to four users. Discounts are available for annual billing and bulk purchases. is a voice-over-internet-protocol (VoIP) and unified communications as a service (UCaaS) provider with its own voicemail greetings studio. It is a good option for businesses needing a full-featured phone system to upload their voicemail greetings for a smoother call routing process. With the Nextiva Professional plan, you are automatically granted a single professionally recorded voice greeting, including mobile SMS/MMS, video meetings, team chat, and unlimited domestic calls. The number of free recordings increases to three once you upgrade to the Enterprise plan. Other features include 12,500 toll-free minutes, enterprise integrations, and call recording. Check out our Nextiva review to learn more about its comprehensive feature set. With Nextiva, voice-over services range from welcome messages, announcements, voicemail greetings, music on hold, after-hours messages, and auto-attendants. However, it doesn’t have as many voice-over actors as other dedicated providers like and . These providers have hundreds of voice talents, allowing you to choose the right sound that best represents your business. Nextiva Features Editing services: Nextiva has professional audio engineers to help you edit and convert your recordings and make them compatible with your phone system. Professional voice-over talent: Five male and female voice-over artists who speak in English and Spanish with the accent that best represents your audience. Commercial and broadcast licenses: Licenses range from $100 to $200 if you need to use your audio recordings in paid advertising and non-paid marketing channels. These include television, radio, the internet, and social media platforms. VoiceStudio Pro: Best for Its Quick Turnarounds provides the fastest turnaround, as you have the option to receive your recordings within 24 hours. While this incurs an additional $15 fee, it’s nice to have an option for businesses with limited time frames. However, it’s important to note that rush delivery doesn’t guarantee that every voice talent will be available at that moment. Standard delivery takes three to five business days, which is still relatively faster than seven days. VoiceStudio Pro also has options for on-hold greetings, interactive voice response (IVR) menu greetings, and voice prompts for interactive menus. While VoiceStudio Pro provides a list of languages and dialects, it doesn’t have as many options for bilingual talent, unlike . You have to pair a Spanish voice talent with an English-speaking voice talent to create an English-Spanish greeting. To save on costs, Snap Recordings provides an extensive list of bilingual options. VoiceStudio Pro Features VoiceStudio Pro provides sample audio recordings of their voice talents on their website’s home page. (Source: VoiceStudio Pro) Proofreading service: Reviews your scripts for proper grammar and context prior to recording. The customer will be informed of any substantial changes for review. Sample scripts: VoiceStudio Pro offers a small library of sample scripts for various industries, such as real estate, transportation, and beauty and spa. Professional voice talent: Ten individual voice artists speaking in English, French, Japanese, German, Spanish, and Dutch. Accents in British English and Australian English are available. Fiverr: Best for Multilanguage Options is a standout choice if you’re looking for a voicemail greeting provider with endless options for language, accent, tone, voice talent, and add-on services. If your business caters to a wide range of global clients, Fiverr provides a massive list of languages from up to 30 countries, including the following: English German French Bengali Arabic Hindi Chinese Vietnamese Polish Portuguese Spanish Turkish Dutch Italian Urdu At Fiverr, pricing is very inexpensive—compared to other options on this list—as it is a platform where you can hire professionals for as low as $5. However, remember that Fiverr is a freelance platform whose voice actors aren’t vetted. Some voice talent may sound more professional or better aligned with your brand’s personality than others, so you’ll need to take the time to listen to samples of various Fiverr voice actors before committing. To ensure the best quality phone greetings, a standalone provider specializing in business recordings is a much better option. and take pride in their voice talent artist pool with several years of experience doing voice recordings for business telephone systems. Fiverr Features Extensive artist selection: Discover thousands of freelance talents specializing in voicemail greeting services. You have options for dialects, accents, and more than 30 languages. Commercial rights: Many voice artists on Fiverr charge a separate fee for commercial rights. While this adds on to the cost, it also allows you to use the recording in any way you’d like. Add-ons: You may find voice actors providing additional services on Fiverr. These include revisions, background music, proofreading, and file conversions. Grasshopper: Best for Its Affordable Voicemail Greetings *Annual billing is available for a discounted price. While most providers charge based on the number of words, lets users submit multiple scripts for a single order. For example, you can create your voicemail greeting, auto-attendant script, voicemail drop script, and menu prompts all at once and only pay $75. This provides more significant cost savings if you need to record all your phone greetings without paying individually for each greeting. Similar to , Grasshopper is a business phone system with its own professional greetings studio. However, Grasshopper’s main service focuses exclusively on business calling via virtual phone numbers. All plans share the same features, such as business texting, call forwarding, extensions, and reporting. Find out more about its virtual phone system in our Grasshopper review. Grasshopper’s turnaround time is longer than most other providers, which takes about seven days. A Grasshopper account is required if you need to hear sample recordings of its voice talents. If you don’t want to wait for several days for your recorded greetings, check out , which guarantees delivery of your order within 24 hours or less. Grasshopper Features Revision requests: Grasshopper charges a one-time fee of $5 for minor revisions involving 25 words or less. If the changes exceed 25 words, you have to submit a new order. A single order may contain multiple revisions to all your greetings. Multilanguage support: Discover voice actors who can record in English, Spanish, and French. Grasshopper only accepts one language per order. Ruby Receptionists: Besides professional voice recording, Grasshopper offers an add-on feature for live receptionist services. A team of professional phone operators from Ruby will handle all incoming calls in your business. 8x8: Best for Its Customized Greetings *Pricing is based on minimum cost. Additional fees vary for voice talent category, word count, file count, music drops, and delivery time. is another UCaaS provider with its own audio production store composed of professional audio experts. It is a great fit for businesses needing all the extra help they can get in crafting a customized phone greeting. From script writing, translation services, post-production, and multilingual recording, 8x8 offers a variety of services to ensure your recordings will fit your needs perfectly. While offers professionally recorded greetings as part of its plans, 8x8 users have to pay a separate fee for professionally recorded greetings. This is because 8x8 partners with a third-party provider for audio production services. If you want to learn more about 8x8 as a unified communications provider, check out our 8x8 review. Despite 8x8’s extensive service offerings, its website has a very outdated user interface, which may likely slow down the ordering process. A better alternative would be , which offers an easy-to-use online ordering system that guides you through the entire process, from selecting a voice talent to downloading audio files. 8x8 Features Background music: 8x8 offers eight genres to style your background music, including light jazz, classical, and rock. Each genre includes up to 20 music options. Script templates: Templates for voice prompts are available for editing to suit your needs. Contact the sales team to access the script templates. Voice-over talent library: Displays an entire library of recording samples from over 30 voice artists. Filtering options are available for gender, language, and dialect. How We Evaluated the Best Professional Voicemail Recording Service We looked at several providers offering services to help craft the best professional voicemail greetings for businesses. We compared each solution based on pricing, turnaround time, multilanguage support, and feature set. We also evaluated the providers based on specific attributes like popularity and value for money. Learn how we evaluated the best options by clicking on the tabs below: Bottom Line Voicemail greetings can make or break how your customers and partners perceive your business. Thus, it’s important to carefully consider what to include in your greetings and how you want them to be delivered. A high-quality voicemail greeting provider offers all the necessary services to leave a great first impression. is our best pick as it provides various options for bilingual voice talents, languages, and add-ons. It also has an automated voicemail greeting generation tool that lets you record your scripts using your own voice or with the help of human-like A.I. voices. Visit Snap Recordings today if you want to learn more about its services for professional voice greetings.