User presence is a feature that shows the status of connected users and co-workers within a communications platform. This technology is a unified communications as a service (UCaaS) application that recognizes when a specific IP address, user profile, or device is active on a network. This feature allows users to change and display their status…
What is
What Are Employee Wellness Programs? A Small Business Guide
Employee wellness programs are designed to support the overall health and welfare of employees within a company. They often include a variety of activities and resources aimed at promoting physical, mental, financial, social, and holistic wellness. From fitness challenges and nutrition counseling to stress management workshops and mental health support, employee wellness programs offer a…
What Is Call Screening? How It Works & Benefits for Small Businesses
Call screening helps businesses filter unwanted calls and prioritize known clients, allowing teams to control daily phone call volumes and increase employee productivity. While capabilities vary per voice-over-internet-protocol (VoIP) provider, call screening typically includes caller identification (ID), do not disturb (DND), and call blocking functionalities. Learn what call screening is and how it improves business…
What Is Accounting Software & Why Your Business Needs It
Accounting software is designed to automate, streamline, and manage various accounting and financial tasks within an organization. It comes in various forms, including cloud-based, desktop-based, and specialized solutions tailored to specific industries or business needs. It helps businesses efficiently keep track of financial transactions, manage accounts payable (A/P) and accounts receivable (A/R), generate financial reports,…
What Is an Omnichannel Contact Center? A Guide for Small Businesses
An omnichannel contact center provides a unified interface where businesses can manage customer communications across various channels. Supported channels include email, SMS, live chat, and social media, and essential call center features like advanced call routing and workforce management are also available. In this article, we explore what an omnichannel contact center is, its key…
What Is a Cost of Living Raise & How Does It Work
A cost of living raise, also referred to as a cost of living adjustment (COLA), is a wage increase intended to help employees cope with rising prices due to inflation. Unlike wage adjustments that are based on the employee’s work performance, employers look at market price indexes to determine the pay hike percentage. This is…
What Is Personal Trainer Insurance Coverage?
Personal trainer insurance coverage refers to a policy or group of policies designed to protect a personal trainer’s business assets. One policy almost all trainers need is general liability, which covers the costs of common lawsuits business owners face. Additionally, personal trainers should consider professional liability coverage, which covers legal defense costs plus settlements or…
What an Operating Lease Is & How It Works
An operating lease is an agreement to utilize an asset without ownership rights. This agreement is similar to a rental agreement, in that the lessor allows the lessee to use the asset for a set period and under conditions permitted by the lessor. Assets commonly associated with an operating lease include equipment, automobiles, and real…