Information Technology Infrastructure Library (ITIL) is a standardized set of processes, procedures, and best practices that offer guidance on how to more closely integrate IT operations with business needs. Implementing ITIL can help IT teams deliver a more holistic end-to-end service by breaking down the departmental walls that sometimes cause them to work in a…
About the Author
Henry Kanapi
Henry Kanapi is a staff writer for Fit Small Business specializing in business and e-commerce. Henry ran small businesses while working as an editor for a small business/motivational website before joining the Fit Small Business team. When not writing, he's busy organizing poetry slam events or playing basketball.
Lead Scoring: Simple Steps to Identify the Strongest Leads
Lead scoring is a way to identify your sales prospects that are most likely to buy. Using a combination of factors that measure level of interest and quality of fit, a lead scoring system automatically sorts your leads from hottest to coldest. For example, if you use email marketing, you can score leads based on…
7 Ways Live Chat Can Help You Achieve First Contact Resolution
First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. It is a key performance indicator as FCR usually contributes to other indicators, such as customer satisfaction (CSAT) and operation costs. In fact, a study revealed that a one percent FCR improvement may…
The Best Cities in the World for Business Trips
Global business travel spending is expected to grow from $1.2 trillion in 2015 to $1.6 trillion by 2020. Even as many businesses move day-to-day operations online, there’s no substitute for building new and existing relationships offline, and in-person. As business professionals are deployed around the world, their productivity and expenses, as well as the quality…
The Best Age to Start a Business — Spoiler: It’s Not Your 20s
Stories of 20-something college dropouts who managed to build billion-dollar companies from scratch often get a lot of media attention. The tremendous success of famous personalities such as Mark Zuckerberg of Facebook, Bill Gates of Microsoft, and Steve Jobs of Apple create the impression that to make it big in business, you have to start…
How to Start a Podcast in 6 Steps
If you’re considering starting a podcast, now is a good time to get started. There are 57 million people in the US listening to a podcast every month. In addition, 25 percent of Americans between the ages of 12 – 55 listen to three podcasts every week on average. Podcasting is quietly growing, and that’s…
How to Start a Home Business in 10 Steps
According to the Small Business and Entrepreneurship Council, home-based businesses account for 50 percent of all companies. Starting a home business, from the ideation phase to navigating financing and legal considerations, can be an effective way to save costs while you build a solid foundation. In this article, we’ll explore the 10 steps on how…
Contractor Marketing: Generate Contractor Leads in 7 Steps
A Google study revealed that 7 out of 10 users who performed a local search visited an establishment within five miles of their location. As more people rely on the internet to find service providers such as contractors, you should be making your online marketing efforts a top stop for getting contractor leads. Online marketing…
Top 9 Call Center Metrics All Pro Managers Track
Call centers produce an endless amount of call data that can be tracked and analyzed. Focusing on some of the primary metrics like overall customer satisfaction, answer rate and speed, and call resolution will not only help you fine tune your call center’s staffing and operations, but it will also help you generate more sales.…
10 Highest Paying Gig Economy Jobs of 2018
Freelance work is making enormous contributions to the national economy since the so-called gig economy” has exploded in the last five years. A recent study released by Upwork and the Freelancers Union reveals that the more than 57 million Americans who work freelance jobs contribute nearly $1.4 trillion to the economy every year. Since 2014,…
The Top 15 Most Entrepreneurial Cities for 2018
Entrepreneurship serves as the backbone of the US economy. The Global Entrepreneurship and Development Institute found that out of 138 countries, the United States is second to none in providing the best environment for cultivating entrepreneurship. Cities like San Francisco and New York are often regarded as havens for entrepreneurs. While these locations are reputable…
The Best Cities to Become a Real Estate Agent in 2018
Becoming a real estate agent can be a very lucrative profession. The Bureau of Labor Statistics show that the best real estate agents in the country earn over $100,000 annually. On top of a potentially high income, the job offers other attractive benefits including a relatively low barrier to entry, independence, few office politics, a…
- 1
- 2
- 3
- …
- 5
- Next Page »
