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Vonage Business Communications is a unified communications platform with voice-over-internet-protocol (VoIP), collaboration, and productivity features. It lets users manage calls, virtual meetings, team messages, texts, voicemails, and faxes in a single platform. Monthly fees start at $19.99 per line. Read our Vonage Business Communications review to find out if this provider addresses your needs. Vonage…

Five9 is a cloud-based contact center software that helps agents deliver excellent customer experience through features like interactive voice response (IVR) and artificial intelligence (AI). It also has auto-dialers and workflow automation tools. Five9 offers three flexible pricing options: customized quotes, pay-per-use, and preconfigured bundles. However, fees aren’t published on its website. Check out our…

NICE CXone (formerly NICE inContact) is a cloud-based contact center platform with extensive software integrations and customizations. It comes with omnichannel routing, analytics, workforce optimization, and automation and artificial intelligence (AI) capabilities. Customized pricing is available upon request as fees are based on usage and features. Read our NICE CXone review below to find out…

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based private branch exchange (PBX) with voice-over-internet-protocol (VoIP) features. It lets agents manage calls from anywhere through computers and mobile devices. It has a free version, and paid plans start at $15 per agent, per month when billed yearly. Freshdesk Contact Center is worth considering if your business…

Aircall is a voice-over-internet-protocol (VoIP) business phone system with call center features that is accessible via desktop and mobile devices. In addition to robust phone system features, it also allows users to integrate popular apps into its platform for a more efficient workflow. Aircall reviews reveal its strengths as a telesales platform, and users say…

CallRail is a call tracking software with trackable phone numbers, local minutes, and text message credits. It also offers marketing and conversation analytics, enabling businesses to make more intelligent choices in their campaign spending. Monthly fees for basic features start at $45, including 10 local numbers, 500 local minutes, and 100 text messages. Based on…

Dialpad is a cloud-based platform that offers internet-based business communications, a contact center, video conferencing, and sales dialer tools. The all-in-one communications platform allows users to manage calls, texts, voicemails, faxes, and virtual meetings across devices. Dialpad pricing starts at $15 per user, per month when billed annually. Dialpad is best for small teams with…

Avaya Cloud Office is a cloud-based phone system—powered by RingCentral and Avaya—that allows users to manage business communications across channels in a single platform. Its monthly fees for accounts with two to 20 users start at $19.99 per user, per month when billed annually. If your business has both on-site and remote team members, Avaya…

GoToConnect (formerly Jive) is a unified communication (UC) software with collaboration and call center features. It lets users manage calls, texts, voicemail, audio conferences, and virtual meetings. It costs $24 per seat, per month for two to 10 users. If you are looking for an affordable unified communication solution for your business with an international…

3CX is a communications system deployable on-premise or in the cloud. It allows users to manage calls, voicemails, business short message service (SMS), video meetings, website live chats, and Facebook messages, all in one platform. It offers a one-year free trial on all plans. Renewal monthly fees start at 7 cents per user for subscriptions…