7 Best Online Rent Payment Services for Landlords 2024

Customization dashboard (Source: TenantCloud)

• Maintenance request tracking: Simplifies communication between tenants and landlords by providing a platform to submit and track maintenance requests.
• Tenant screening: Offers robust tenant screening tools to help landlords make informed decisions and find reliable tenants.
• Lease management: Provides digital lease agreement templates that landlords can easily modify, sign, and store online.
• Accounting integrations: Seamlessly integrates with QuickBooks for easy tracking and managing rental income and expenses.

Many users have praised TenantCloud for its convenient online payment system. Landlords also appreciate the rental listing, maintenance, and scheduling tools that save time and help manage daily operations. With these features, TenantCloud has earned an impressive rating of 4.3 out of 5.

Some landlords have been disappointed with TenantCloud’s system navigation and payment transactions. One landlord said payment processing could be better as receiving money once a tenant pays takes almost seven days. Also, the maintenance screen is clunky. It is hard to navigate through all of the maintenance requests if you have many open requests simultaneously. For landlords wanting a fast payment system, we suggest Rentec Direct.

Tenant mobile payments (Source: Baselane)

• Automatic rent reminders: No more manual emails to tenants to remind them to pay on time.
• Document storage: Offers secure cloud storage for essential property documents, such as leases, rental agreements, and payment receipts.
• Expense tracking: Enables landlords to track and categorize property-related expenses, making it easier to monitor profitability.
• Bank integrations: Landlords can integrate the platform with their current bank or open a new Baselane bank account.

Baselane has received positive reviews from satisfied users, achieving a customer review rating of 4.4 out of 5. Users have praised Baselane for its top-notch rent payment services and reporting tools. Landlords also appreciate the platform’s user-friendly interface and ability to simplify financial management. The convenience of generating detailed financial reports has been a standout feature for many users.

However, one user wished for Baselane to have a few other statements like Profit and Loss and more flexibility with setting late fees. Aside from these, many negative reviews indicate users’ disappointment with customer service response time. For those seeking more comprehensive customer support and accounting features, TenantCloud is recommended.

Mobile application (Source: Rentec Direct)

• Online rental applications: Offers an online platform for tenants to submit rental applications, simplifying the application process for landlords.
• Maintenance ticketing system: Provides a system for tenants to report maintenance issues and allows landlords to track and manage these requests.
• Tenant screening reports: Generates comprehensive tenant screening reports, including credit checks, criminal background checks, and eviction history.
• Vendor ACH payment: This allows landlords to process payments to vendors directly from the platform conveniently and securely.

Many users praised Rentec Direct for its ease of use and value for money. Landlords appreciate the rent collection, tenant screening, and property accounting tools. Users found these features to be highly convenient and time-saving. These positive aspects have contributed to Rentec Direct receiving a customer rating review of 4.6 out of 5.

Some users expressed frustration with the platform’s system updates and difficulties with its limited integrations. Some landlords said the ACH process was too slow and wished the money was received faster in their bank accounts. Additionally, one reviewer said it would be nice to have email reporting features that allowed landlords to see who opened their emails when sending mass emails. For a platform with 24/7 customer support and a free forever plan, landlords can consider PayRent as their rental payment platform.

Scheduling automated payment (Source: Avail)

• Maintenance coordination: Streamlines maintenance requests by providing a platform for tenants to submit requests and landlords to track and manage them.
• Comprehensive tenant screening reports: Provides in-depth insights into credit history, criminal background checks, and eviction records to make informed tenant selection decisions.
• Digital lease signing: A secure platform for landlords and tenants to digitally sign lease agreements, eliminating the need for physical paperwork.
• Rent price analysis: Valuable market insights and data-driven recommendations to help optimize rental pricing for properties.

Avail has received a customer review rating of 4.6 out of 5 for its convenient online payment system that allows small and large landlords to manage their rental portfolios. Many reviewers appreciate the online screening tools, digital signatures, and online application tools, encompassing most of what landlords have been looking for in their rent payment platforms. Customer service was also praised in the reviews, which have been knowledgeable, patient, and helpful with any questions asked.

Some users have expressed frustration with certain aspects of Avail. They found the platform was slow and lagged when updating information in the system. Timing of when payments clear the account also seems to take extra time. A tenant mentioned their landlord would always receive their payment late through the Avail payment system. For a system that receives payments the next day (similar to Avail), landlords can try Rentec Direct’s payment feature.

Tenant Payment Portal (Source: PayRent)

• Online application: The convenience of an online application allows landlords to fill their vacancies quickly.
• Bank account verification: Verifies tenant bank account information to prevent payment failures and ensure smooth transactions.
• Payment reminders: Sends automated reminders to tenants to make their rent payments to reduce the likelihood of late or missed payments.
• Split payments: Allows tenants to split their rent payments between multiple payment methods.

Positive reviews for PayRent on its Facebook page gave the platform a customer review rating of 3.7 out of 5. One user said adding property, tenants, leases, and process background checks in one platform was nice. Many reviewers said it was a straightforward platform to utilize as a landlord for rent collection.

Some negative reviews of PayRent mention concerns with confusing instructions and difficulty navigating the platform. One landlord said their tenants tried to link a bank account several times to avoid a transaction fee, but it wasn’t successful. Another reviewer said a mobile application would help manage payments on the go. TenantCloud may be a better alternative for those seeking property management software with a mobile application.

TurboTenant dashboard (Source: TurboTenant)

• Rental listing syndication: Syndicates rental property listings to popular listing sites to expand the visibility of landlords’ rental listings.
• Lead tracking and management: Helps landlords track and manage leads interested in the available rental properties.
• Online rental applications: Offers an online platform to collect rental applications securely for easy application review and processing by landlords.
• Customizable tenant application: Allows landlords to add their own questions to the application screening process to help them approve applicants better.

Many landlords praised TurboTenant as it makes it easy to manage rental applications, lease agreements with electronic signing, money collections, and communications. The lead capture feature was also beneficial in providing new tenants. TurboTenant’s customer support was commended for being responsive and helpful, promptly addressing any inquiries or issues. Overall, TurboTenant earned a customer rating review of 4.8 out of 5.

Despite its positive aspects, some landlords found the system to have limitations regarding customization options and needed more advanced features for more extensive property management needs. One landlord mentioned that the platform doesn’t have good features for managing existing properties and expense tracking. For the ability to track expenses and more advanced features, users can expect these features from Baselane.

Property management dashboard (Source: Doorloop)

• Mobile application: A convenient mobile application allows landlords to manage their rental properties on the go, access important information, and stay connected with tenants.
• File storage: The secure file storage capabilities let landlords easily store and organize important property documents, such as leases, maintenance records, and tenant information, all in one centralized location.
• Customer relationship manager (CRM): The platform includes a powerful CRM tool, allowing landlords to efficiently manage prospective new tenants.
• Online lease signing: Digital lease signings eliminate the need for paper documents and simplify the leasing process for both landlords and tenants.

With an average customer review rating of 4.9 out of 5, Doorloop customers appreciate the simplicity and convenience of the platform. One landlord said Doorloop made it easy to stay on track with all crucial aspects of their real estate investment business, and they love the ease of communication with all renters at once. Many users also commended its ability to have a lease signing program in Doorloop, as it allows for fewer mistakes.

With a high customer rating, there were a few negative reviews. One reviewer wished for units to be separated on the owner’s monthly report for ease of identification. Another user also remarked that the biggest problem he experienced with Doorloop was not being able to delete inactive bank accounts and other inactive things like past tenants, old prospective tenants, and old properties. Many users also wished all payment types, like ACH transactions, were free. For a platform offering free ACH, Baselane offers ACH at no additional charge.