Marianne Sison

Marianne Sison

Office Technology Staff Writer at Fit Small Business
Featured Image - auto attendant
What Is an Auto-attendant Phone System? Our Small Business Guide

An auto-attendant is a popular voice-over-internet-protocol (VoIP) feature that transfers incoming callers to the right agent or department without needing a phone operator. This voice menu system allows companies to lessen wait times and manage large-scale call volumes. With its self-service functions, callers can get the help they need through touch-tone dialing, giving agents more…

Mar 22, 2023
VoIP Dialing
25 Critical VoIP Statistics Businesses Need to Know

Voice-over-internet-protocol (VoIP) has become the go-to solution for businesses wanting a more affordable, efficient, and flexible approach to communications. With the rise of remote and hybrid work, usage and expectations toward VoIP have changed dramatically. In this guide, we summarized some of the most trending VoIP statistics and explained how this technology has evolved into…

Mar 6, 2023
Google Meet vs Microsoft teams logo
Google Meet vs Microsoft Teams: Which Team Chat App Is Best?

Comparing Google Meet vs Microsoft Teams, both are video meeting solutions with screen sharing, meeting recordings, whiteboard, and live captions. However, Microsoft (MS) Teams is a standout choice if you need a feature-rich video conferencing platform with robust collaboration tools and extensive integrations. While Google Meet falls short in features, it is best for Google…

Feb 15, 2023
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