Marianne Sison

800.com is a virtual phone system that specializes in toll-free and vanity phone numbers as well as call tracking services. Despite its flexible pricing options, this provider doesn’t have much to offer in terms of call management and team communication. The best 800.com alternatives include built-in voice-over-internet protocol (VoIP) functionality and unified communications (UC) capabilities…

Wrike and monday.com are industry-leading project management software known for their versatility, comprehensive features, and easy integrations. Both providers are priced similarly and support a wide range of workflow types. After comparing Wrike vs monday.com, we found that monday.com stands out for its usability and project data visualization, while Wrike focuses on workflow automation. :…

Using virtual backgrounds in video meetings varies slightly across platforms, but the steps generally stay the same. First, install the video meeting app and log in. Then, open settings and navigate to virtual backgrounds to select among the preloaded images or upload your own. Before learning how to use a virtual background, it’s important to…

Voice-over-internet-protocol (VoIP) providers like RingCentral and Nextiva come with fax capabilities for sending and receiving documents securely over the internet. The process involves selecting the recipient, choosing a cover page template, uploading the file, and setting the schedule for transmission. In this article, we’ll explain the steps in detail using RingCentral and Nextiva fax solutions,…

Google Workspace is a cloud productivity suite for office applications, including Gmail, Calendar, Drive, Docs, Slides, and Meet. While Google offers these apps for free through a personal account, Google Workspace offers additional business tools like custom company email, larger cloud storage, and admin controls. The Business Starter monthly plan, which is ideal for solopreneurs,…

The best video conferencing software offers a suite of virtual meeting features, such as screen sharing, cloud recording, live transcription, and noise reduction. It is straightforward to set up and access for users across skill levels. Most providers offer a free plan for small teams and businesses on a budget, but monthly paid plans start…

Modern call center solutions are packed with multiple telephony features, empowering businesses to deliver better customer service. Top-performing providers offer a host of useful tools, such as interactive voice response (IVR), automated attendants, and call monitoring. In this article, we examined the top call center phone system features and explored which providers offer these functionalities….

Robocalls have produced billions of scam calls every year, affecting millions of U.S. phone users. They often result in numerous consumer complaints and massive financial losses. Amid the government’s continuous efforts to combat illegal robocalling, the volume of scam calls appears to increase every year. We analyzed the latest robocall statistics to demonstrate why it…

The average cost of a cloud-hosted voice-over-internet-protocol (VoIP) service ranges from $15 to $60 per user on a monthly basis. Other fees add to your VoIP expenses in the form of metered calls, types of phone numbers, number of users registered, premium call features (add-ons), hardware, and internet plan. In this guide, we’ll explore how…

Ooma and Vonage are cloud-hosted phone services designed for small businesses needing standard voice features, SMS capabilities, and video meeting tools. While they are not as extensive as other leading competitors, they are excellent at supporting remote teams. In comparing Ooma vs Vonage, Ooma has cheaper pricing and richer call features, while Vonage’s strength lies…

Nextiva Contact Center is a blended cloud contact center with notable features like workflow automation, screen pop, and customizable call routing options. The subscription cost is not publicly available, but the startup fee is estimated at $50 per user, monthly. In our Nextiva Contact Center review, we found it ideal for teams needing automation and…

Voice-over-internet-protocol (VoIP) providers offer businesses the option to choose from metered vs unmetered calling plans based on their budget and call volume. In comparing pay-as-you-go vs prepaid VoIP, pay-as-you-go VoIP providers charge per minute or text (metered), while prepaid VoIP generally offers unlimited calling and texting (unmetered). Based on our comparison, the best use cases…