Marianne Sison

Zoom Phone is a voice-over-internet protocol (VoIP) phone service from Zoom, the leading video conferencing provider. Monthly fees start at $10 per user, making it affordable for small businesses. All service tiers include standard call features and a choice of per-minute or unlimited call plans, which are ideal for teams with unique call volume needs….

Video conferencing allows multiple parties to hold online meetings through audio and visual technology. It involves the use of video meeting software equipped with screen sharing, whiteboard, and breakout rooms. These features create an interactive meeting experience, allowing remotely located users to collaborate effectively while saving time and money from traveling. Keep reading as we…

Business text messaging is a form of real-time communication involving the exchange of text messages between a business and its customers. Text messaging services offer multiple features that enable companies to send media content, automate responses, and deploy marketing campaigns. In this article, we further explore what business text messaging is and its role in…

Jira is a project management solution built for agile teams working in software development. Core capabilities highlight issue and bug tracking systems, in-depth reports, and custom workflows. In this Jira review, the solution scored fairly high due to reasonable pricing, generous free plan, and powerful agile features. However, real-time support is exclusive to certain subscribers,…

Zoho Projects is a project management tool with a rich feature set for project planning, task management, team collaboration, and time tracking. It’s the perfect choice for teams on a budget, with per-user rates starting at only $5 monthly. Standout functionalities include resource utilization, issue management, and interactive Gantt charts. In this Zoho Projects review,…

monday.com is a work management platform known for its visually intuitive interface, which allows users to manage and organize their tasks efficiently. Monthly plans follow per-group pricing, starting at $12 per user. Notable features include task automation, custom templates, multiple board views, and rich integrations. Our monday.com review reveals its high level of customization, which…

AI in VoIP refers to the use of artificial intelligence (AI) in voice-over-internet-protocol (VoIP) phone systems to deliver efficient and personalized business communications. The integration of these technologies introduces advanced features, such as intelligent call routing, advanced analytics, and voice-to-text transcription. Read on to learn how to leverage VoIP AI in your cloud communications strategy….

Video conferencing has become an indispensable tool for remote working, but it comes with a few challenges. Visual distractions, technical glitches, and lack of physical interaction can hinder the effectiveness of virtual meetings. To ensure a smooth video call experience, understanding the uses and limitations of video conferencing is necessary to help teams leverage video…

Lean project management is the process of delivering value to the customer and minimizing waste. It is a subset of the larger agile project management framework, developed primarily for manufacturing to eliminate inefficiencies from work processes. Proper application of the lean methodology results in higher customer satisfaction, lower costs, and enhanced product quality. Discover what…

Agile project management (APM) is the process of breaking down projects into smaller, manageable sections to focus on the continuous improvement of a product or service. With this approach, teams enhance their speed and collaboration by repeatedly adjusting to changing feedback and requirements throughout the project life cycle. In this article, we explore what agile…

The year 2024 is creating multiple opportunities as well as challenges for the project management industry. Project professionals put more emphasis on soft skills, more companies rely on Agile methods, and the global market for project management software is seeing a steady rise. Continue reading as we showcase the latest project management statistics and discover…

The contact center industry has witnessed several changes over the past three years in terms of technology, market size, and consumer expectations. More companies are embracing artificial intelligence (AI) for better service efficiency, while customers expect businesses to deliver personalized experiences. In this article, we’ll uncover a collection of contact center statistics to provide insights…