7 Best Call Center Phones

The Yealink T54W ranked as the leading call center phone because of its enterprise-level features like smart dialing and up to 16 voice-over-internet-protocol (VoIP) accounts. Ideal for managers and executives, it offers IP phone tools like call park, recording, and HD audio to ensure a superior customer experience. This phone excels in delivering reliable call quality for small teams handling complex customer inquiries.

It is user-friendly with an adjustable 4.3-inch color LCD screen, enhancing visibility and comfort. The Yealink Acoustic Shield technology eliminates background noise and integrates with the Yealink Video Conferencing (VC) Desktop for effortless content sharing and team collaboration. For busy environments, the T54W supports multiple cordless handsets, making it a shared phone system.

However, the Yealink T54W’s display is basic compared with other models on this list, which impacts ease of use and information visibility. As an alternative, go for the Polycom CCX 400; it has a 5-inch display and touchscreen functionality.

• Acoustic shield: Yealink’s acoustic shield technology blocks out background noises and distractions. It uses multiple microphones to form a virtual shield between the caller and the speaker so that both parties can hear each other clearly.
• Wireless transmission: The feature includes a built-in Bluetooth 4.2 for headsets and dual-band Wi-Fi for 5G Wi-Fi connectivity. This allows you to add multiple handsets and share content from your laptop.
• Ergonomic display: The large backlit display and LED indicators ensure optimal viewing and navigation experience. The display is fully adjustable, allowing users to change the screen angle according to their needs.

Yealink reduces background noise with Yealink Acoustic Shield technology. (Source: YouTube)

The Grandstream GXP2170 is one of the best VoIP phones on the market for sales teams, thanks to its 12 lines and six session initiation protocol (SIP) accounts. It can efficiently handle several inbound and outbound calls simultaneously.

Advanced call center features like call transfer and waiting enable seamless communication between sales representatives and clients. Its conferencing tools enable teams to coordinate strategies and effectively discuss service quotes with customers.

This call center phone integrates with customer relationship management (CRM) systems, giving sales departments direct access to client profiles and call logs from the phone itself. On the downside, for call centers and businesses with lower daily call volumes, this may be overkill.

In such cases, the Fanvil X4U-V2 is more suitable because it’s an affordable entry-level call management solution with key functionalities like a color screen, support for up to 12 SIP lines, and excellent audio quality.

• 48 digital speed-dial keys: Instantly connect with people across your network using 48 customizable fast-dial keys, perfect for handling high volumes of calls.
• Automated provisioning: The Grandstream GXP1780’s automated provisioning features with Media Access Control (MAC) allow the phone to automatically configure itself based on predefined settings linked to each device’s unique MAC address. This reduces set-up time and minimizes configuration errors, ideal for large-scale operations or mass deployments.
• Dual Gigabit ports: Dual Gigabit ports with Ethernet ports and built-in Bluetooth provide the fastest connection speed for syncing with mobile devices.

Connect up to four GXP2200 EXT modules with LCD to access up to 160 speed dial contacts. (Source: Grandstream)

When choosing a call center phone for home offices, the Snom D735 offers excellent flexibility, allowing users to customize settings based on user-specific needs and preferences. It features 32 virtual and four programmable context-sensitive keys for tailoring setup and quickly accessing frequently used functions, contacts, and extensions.

The D735 supports power over Ethernet (PoE), which minimizes the need for additional power adapters, reducing clutter and maintaining a tidy home office workspace.

While it has a smaller 2.7-inch color display, it remains functional and user-friendly, with intuitive navigation crucial for home-based professionals with limited technical know-how. However, for fast-paced call centers where agents need a more prominent display to read caller information, call logs, and contact lists, give the Yealink T54W a try. It has a 4.3-inch color LCD screen for easy viewing and increased functionality.

• Automatic redial on busy: The feature automatically redials a phone number after an attempt results in a busy signal. Users can set the time interval in seconds for the phone to wait before redialing.
• Dedicated keys: Preconfigurable buttons for specific functions, such as messages, transfers, and pages, allow for quick and easy menu navigation.
• USB headset-ready: It is equipped with a USB port for direct connection with a USB headset, simplifying the setup process without needing additional adapters or converters.

Use the web interface to configure settings. (Source: Call Centric)

Thanks to its Harman speakers and wideband codec support, the Fanvil X4U V2 is perfect for businesses prioritizing superior audio quality in a call center phone. This ensures agents hear every conversation with crystal-clear sound. Small businesses benefit from enhanced communication efficiency, reducing misunderstandings and customer frustration caused by audio issues like static and voice inconsistencies.

In addition to excellent audio quality, it’s also great for enterprise-level communications as it supports up to 30 DSS keys, ideal for larger companies. Unfortunately, the Fanvil X4U V2 has a pretty limited screen. For a larger display, go for the Grandstream GXP2170, Polycom CCX 400, or Polycom VVX 450, which all feature screens larger than four inches.

• Programmable DSS: Customize specific keys on the phone for different functions, such as call forwarding or application shortcuts. These soft keys streamline agent workflows, enhancing efficiency in handling customer care concerns.
• Six-way conferencing: Facilitate calls with up to six participants, ideal for small group discussions and team collaboration. This is particularly useful for businesses with remote and mobile team members.
• Secondary display: This device features a 2.4-inch secondary display and a 2.8-inch primary color display, allowing agents to manage calls more efficiently by viewing additional information, such as call details.

This device supports wired, electronic hookswitch, and Bluetooth earphones. (Source: Fanvil)

The Grandstream GRP2612W stands out as an exceptional call center phone with advanced security capabilities like transport layer security (TLS), secure real-time transport protocol (SRTP), and data storage encryption.

It features a secure boot process that protects against firmware attacks and maintains software integrity by ensuring the device only boots with trusted firmware. This feature is essential for small businesses to prevent unauthorized software from compromising their communication systems.

This phone for call centers has built-in dual-band Wi-Fi support, providing flexible deployment options without wired connections. Unfortunately, despite being a reliable calling workhorse, the Grandstream GRP2612W’s audio speaker is limited to an HD handset and speakerphone with support for wideband audio.

As an alternative, the Fanvil X4U-V2 offers similar capabilities, but this call center telephone comes with branded Harman speakers, known for enhanced clarity and rich sounds.

• Dual-band Wi-Fi: The feature allows users to connect to 2.4GHz and 5GHz Wi-Fi networks, offering more connectivity options for stable internet, especially in high network traffic environments or with multiple wireless devices.
• Multilanguage support: This phone operates in various languages, which is ideal for multicultural teams speaking different languages. You can use English, German, Italian, Spanish, and Japanese, reducing language barriers and enhancing device usability.
• Hot desking: The feature enables shared workspaces by allowing different users to log into the same phone with their credentials, giving them access to their personalized settings and extensions regardless of their phone.

Use the Grandstream GRP2612W multicast paging feature to call phones listening to the same paging IP address. (Source: Grandstream)

The Polycom CCX 400’s 5-inch color LCD screen delivers a vibrant interface for efficient call management and multimedia use. Its multitouch capacitive screen, with a 9:16 aspect ratio, mirrors modern smartphone displays and vertical video formats, providing an immersive and engaging user experience. Its Microsoft Teams integration enables agents to manage calls, messages, and meetings from one device.

This reliable entry-level phone improves agent performance and customer satisfaction by providing an easy-to-use device with robust functionality. However, according to user feedback and experience, it performs best when integrated with Microsoft Teams. If you’re not using Teams and need an alternative device, consider Yealink T54W. It offers built-in Wi-Fi and Bluetooth and is compatible with various VoIP platforms, making it a versatile choice.

• Two color modes: The feature enhances user comfort by allowing users to switch between normal and dark modes. Normal mode is ideal for well-lit environments with clear visibility, while dark mode is perfect for low-light situations requiring subdued brightness.
• Poly Acoustic Clarity: The feature improves call quality by ensuring voices sound clear and natural. This technology minimizes distracting audio issues by reducing background noise and echo, even in noisy environments.
• On-screen virtual keyboard: The feature facilitates text input directly on the phone’s touchscreen for composing emails, entering contact information, and navigating the menu. It offers a convenient way to interact with functions directly from the phone screen.

With Poly’s Access Meetings view, you can see your scheduled meeting for the day. (Source: Polycom)

When it comes to call management tools, the Poly VVX 450 stands out because of its features, such as a 12-line desktop system with a color LCD, a busy lamp field, and extension module compatibility. Its attendant console allows agents to manage simultaneous calls and monitor their presence regularly. It supports one expansion module per phone and shows presence for up to 102 lines with an expansion module using a multipage display.

For example, an agent handling multiple calls simultaneously can use the device to quickly switch between calls or manage conference calls with a few simple taps. The call timer feature allows agents to monitor the duration of each call in progress, ensuring efficient time management.

The Polycom VVX 450 excels in voice quality with its Acoustic Clarity technology, which minimizes background noise to deliver clear conversations. Despite its robust functionality, the phone only features an LCD screen. If you’re looking for a powerful business phone with a touchscreen display, consider the Polycom CCX 400. It has a 5-inch touchscreen display for easy input and navigation.

• HD audio: The feature combines Polycom’s HD Voice and Acoustic Fence Technology for crisp, clear sounds, making conversations sound more natural and professional.
• USB ports: This feature enhances productivity by enabling hands-free note-taking and multitasking. It is equipped with two USB ports for attaching headsets or connecting other peripherals.
• Wall-mount: Install this phone on the wall to optimize desk space and keep tabletops clean and organized. This is particularly useful if the phone is used as a shared device.

The Polycom VVX 450 is designed for easy access and efficient call management. (Source: RingCentral)