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Corey McCraw

Corey McCraw

Content Producer, Office Technology

Find Corey on

Education & Credentials:

  • Bachelor’s degree in Communications from the University of Massachusetts
  • About
  • Latest Posts

Expertise:

  • Voice over internet protocol (VoIP)
  • Unified communications as a service (UCaaS)
  • Contact center as a service (CCaaS)
  • Communications platform as a service (CPaaS)
  • Software reviews & buyers guides
  • Team collaboration software

Highlights

  • Featured content in GetVoIP and the Mio Dispatch

Experience:

Corey is an expert in the voice-over-internet-protocol (VoIP) world having written about the subject for five years. A former tech writer and reporter for GetVoIP, Corey also has expanded expertise in unified communications as a service (UCaaS) technology and contact center as a service (CPaaS) platforms.

Featured in:

The Vanilla Soft logo.
The Mio Dispatch logo.
The GetVoIP logo.
The TeleCloud logo.
Posts Reviewed by Corey
Call center agents reporting.

June 5, 2023

What Is Call Center Reporting? A Guide for Small Businesses

Noise cancelling headset on a VoIP telephone.

June 5, 2023

What Is Call Handling? (+ Best Practices for Small Businesses)

business phone in the office

June 2, 2023

41 VoIP Features Your Small Business Needs

Close up of businessman using cellphone.

May 29, 2023

Call Parking: A Comprehensive Guide for Small Businesses

« Previous 1 … 35 36 37 38 39 … 53 Next »

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Education & Credentials

  • Bachelor’s degree in Communications from the University of Massachusetts
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