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Corey McCraw

Corey McCraw

Content Producer, Office Technology

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Education & Credentials:

  • Bachelor’s degree in Communications from the University of Massachusetts

Expertise:

  • Voice over internet protocol (VoIP)
  • Unified communications as a service (UCaaS)
  • Contact center as a service (CCaaS)
  • Communications platform as a service (CPaaS)
  • Software reviews & buyers guides
  • Team collaboration software

Highlights

  • Featured content in GetVoIP and the Mio Dispatch

Experience:

Corey is an expert in the voice-over-internet-protocol (VoIP) world having written about the subject for five years. A former tech writer and reporter for GetVoIP, Corey also has expanded expertise in unified communications as a service (UCaaS) technology and contact center as a service (CPaaS) platforms.

Featured in:

The Vanilla Soft logo.
The Mio Dispatch logo.
The GetVoIP logo.
The TeleCloud logo.
Posts Reviewed by Corey
IVR concept cell blurred background 3d illustration.

April 13, 2023

IVR Containment Rate: Definition & How to Improve It

Concept image of Business Acronym AHT Average Handling Time written over road marking yellow paint line.

April 13, 2023

10 Proven Ways to Improve Average Handle Time (AHT)

Call transfer concept with headset and telephone on the background

April 12, 2023

How to Transfer a Call & Effective Routing Techniques

Man in suit writing on a glass wall that has the text Compliance written on it along with other icons.

April 3, 2023

10 Types of Compliance for Business Communication Security

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Education & Credentials

  • Bachelor’s degree in Communications from the University of Massachusetts