Sam Dadofalza

The best communication platform as a service (CPaaS) providers offer a robust a la carte menu of application programming interfaces (APIs), making adding communication capabilities to business apps accessible. The APIs typically include voice, short messaging service (SMS) and multimedia messaging service (MMS), video, and authentication. However, the best CPaaS providers have other advanced communication…

The best GoTo Connect alternatives offer international numbers, a wide range of third-party integrations, and robust collaboration tools, like large video meeting participant capacity. Moreover, businesses seek more affordable voice-over-internet-protocol (VoIP) platforms, as GoTo Connect’s entry-level plan costs $32 per user, which is in the higher range of the typical VoIP monthly fees. Most of…

A project timeline is a visual guide of the tasks and activities involved in a project—arranged in chronological order, from start to finish. The process of how to create a project timeline starts with drafting a project brief and defining the project scope. Next, identify the project milestones, list the individual tasks, and estimate the…

Communication platform as a service (CPaaS) is a cloud-based solution enabling businesses to directly embed communication features on existing business applications, thus extending the platform’s functionality. These communication capabilities include voice, messaging, email, fax, and video, depending on the provider. In this article, we’ll explore what is CPaaS for, how to choose a software solution,…

Businesses look for Slack alternatives, as the platform falls short on affordability, reliability, and security. Its entry-level plan costs $8.75, slightly higher than most messaging apps. Its uptime guarantee is only 99.99% and is not available at the base-level package. Slack doesn’t have end-to-end encryption, posing security risks for companies. The free plan restricts huddles…

The best calendar app lets users create meetings and appointments with only a few clicks or taps on their computers or smartphones. It offers multiple calendar views and allows syncing of external calendars, like holiday schedules, making event scheduling easier. Moreover, it benefits remote teams with members worldwide, as it features working hours and time…

Microsoft Teams is a popular collaboration platform, but some of its disadvantages make it less ideal for small businesses. Issues include a limited number of channels, an overwhelming interface, and unavailable monthly billing options. Moreover, companies that don’t use Microsoft Office apps won’t be able to take advantage of its collaborative content creation tools. Thus,…

In our Google Workspace vs Zoom One comparison, Zoom One stands out as the better option for streamlining unified communications and boosting productivity thanks to its robust instant messaging, video conferencing, and business phone capabilities. On the other hand, Google Workspace is superior to Zoom One in terms of organizing business emails and integrating with…

Call whispering is a voice-over-internet-protocol (VoIP) feature that lets managers listen to an active call between an agent and a customer and talk to the agent simultaneously without the customer knowing. It benefits customer service teams by speeding up issue resolution, empowering new agents, and making coaching easier for managers. In this article, we’ll explore…

Voice-over-internet-protocol (VoIP) systems let you manage calls more efficiently, chat and launch virtual meetings with colleagues, and connect with customers wherever you are. These cloud-based phone solutions boost team productivity—reducing costs and improving customer service. Some popular VoIP features include call forwarding, call queues, call recording, and voicemail transcription. Read on to learn about these…

Voice-over-internet-protocol (VoIP) is a type of phone system that uses the internet (instead of conventional copper wires) to make and receive calls. Compared to landline phones, it’s cheaper to set up and maintain and offers more advanced telephony features, such as automatic call distribution (ACD), interactive voice response (IVR) system, call analytics, and third-party integrations….

Voice-over-internet-protocol (VoIP) tools offer rich features and support mobility, but they come with serious risks that cause damage to a company’s reputation and operations. Cybercriminals hack phone systems to listen to calls, steal confidential information, and extort money in exchange for not leaking data. To avoid falling victim to these cyberattacks, beware of VoIP security…