Bookkeeper360 is great for startups and growth-stage businesses using Xero while Bookkeeper.com is better for businesses wanting to manage their own QuickBooks Online account with the assistance of a bookkeeping service. In our comparison of Bookkeeper360 vs Bookkeeper.com, we felt that although both offer a wide range of services, Bookkeeper360 is the overall winner because of its robust app and compatibility with both Xero and QuickBooks Online.
- Bookkeeper360: Best for Xero users seeking a full-service bookkeeping solution
- Bookkeeper.com: Best for QuickBooks Online users seeking bookkeeping, tax preparation, and financial planning services
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|---|---|---|
Fit Small Business Rating? | 4.21 ★ | 3.75 ★ |
Monthly Pricing |
| $399 to $799 |
Pay-as-You-Go Option | $49 per month, plus $125 per hour for support | ✕ |
Service Frequency | Monthly, weekly, or pay-as-you-go | Monthly, semi-monthly, or weekly |
Free Trial | ✕ | ✕ |
Accounting Software Supported | Xero (included) and QuickBooks Online | QuickBooks Online and QuickBooks Desktop |
Dedicated Bookkeeper | ✓ | ✓ |
Catch-up Bookkeeping | Quote upon request | ✕ |
Account Reconciliation | ✓ | ✓ |
Account Clean-up | Additional fee | Additional fee |
Invoicing | Starts at $150 per month | Additional fee |
Bill Pay | Starts at $150 monthly | Plus & Advanced tiers or additional fee |
Chief Financial Officer (CFO) Services | Starts at $1,000 a month | Plus & Advanced plans |
Payroll & Tax Filing | ✓ | Additional fee |
Sales Tax Returns | ✕ | Additional fee |
Tax Advisory & Filing | Starts at $800 per business return filing and $300 for individual return filing | Starts at $350 for individual and business return filing |
Key Features |
|
|
What’s Missing | Sales tax management and mobile app | Mobile app |
Ease of Use | Easy | Easy |
Average Rating on Third-party Sites | N/A | |
Use Cases and Pros & Cons
- Small businesses using Xero accounting software: Bookkeeper360 is a Xero Platinum Partner and a great solution for businesses that are already using Xero software.
- Startups and growth-stage businesses: Bookkeeper360’s scalability and customizable plan makes it a great option for these types of businesses. Add-on services include payroll and human resources (HR) solutions, CFO advisory, and tax filing.
- Businesses using accrual-based accounting: Bookkeeper360 offers accrual-based accounting, which includes inventory tracking, deferred revenue, and accrued expenses.
- Small businesses that need only occasional bookkeeping assistance: Bookkeeper360’s pay-as-you-go option is ideal if you don’t anticipate the need for monthly or weekly service.
Pros
- Offers free consultations
- Is compatible with QuickBooks Online and Xero
- Has a simple setup process; generally takes one to two weeks
Cons
- Has largely quote-based pricing, although starting prices for each service are listed online
- Requires a $500 initial retainer fee for pay-as-you-go-plan
- Has no sales tax management
- Companies that want free financial advice and software training: One of the best features of Bookkeeper.com is the access it provides to advice and training. This knowledge is invaluable to anyone wanting guidance in making financial decisions.
- Small businesses looking to maintain access to their QuickBooks account: Bookkeeper.com allows you to access your QuickBooks file and collaborate with your bookkeeper, which gives you control over an essential aspect of your business.
- Small businesses that need flexibility with frequency of service: Bookkeeper.com clients can select from monthly, semimonthly, or weekly service. This is a useful option as, sometimes, your accounting may require a more frequent schedule.
Pros
- Has an interactive web page with a client and learning center
- Offers cost-effective payroll processing
- Is an all-in-one bookkeeping, tax, and consulting solution
Cons
- Lacks a mobile app
- Has a high monthly service fee compared to other online bookkeeping services
- Requires to contact sales as some costs are undisclosed
Do you want to perform your own bookkeeping? Check out our roundup of the best small business accounting software for our leading recommendations.
User Reviews: Bookkeeper360 Wins
We were unable to find any user reviews for Bookkeeper.com online, so we eliminated it from consideration in this area and it wasn’t factored into scoring. Therefore, we chose Bookkeeper360, which received an average score of 4.8, as the winner in this category.
Although we found only a handful of Bookkeeper360 reviews from users, most of the scores are high. The platform works best when integrated with QuickBooks and Xero, so we evaluated user feedback from the app stores of each accounting software.
Its quality of service and responsiveness, how easily it integrates with QuickBooks Online and Xero, and the ability to collaborate with a team of professionals are what users said they appreciate about the platform. The comment that it is more expensive than its competitors is the only complaint we found. Though we agree that Bookkeeper360 is pricier than firms that offer limited bookkeeping and tax services, we feel it’s fairly priced for a company that provides a wide variety of services similar to a traditional accounting firm.
Bookkeeper360 earned the following average scores on popular review sites:
Pricing: Bookkeeper360 Wins
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|---|---|---|
Monthly Pricing |
|
|
Pay-as-You-Go Option | $49 per month, plus $125 per hour for support | ✕ |
Service Frequency | Monthly, weekly, or pay-as-you-go | Monthly, semi-monthly, or weekly |
Catch-up Bookkeeping | Custom quote | ✕ |
Invoicing | Starts at $150 per month | Additional fee |
Bill Pay | Starts at $150 per month | Plus & Advanced tiers or additional fee |
Tax Services | Starts at $800 a business return filing and $300 for individual return filing | Starts at $350 for individual and business return filing |
CFO Services | Starts at $1,000 per month | Plus & Advanced plans |
Free Trial | ✕ | ✕ |
When we compare Bookkeeper360 and Bookkeeper.com in terms of pricing, we see that the two services have very different service plans. Bookkeeper360’s three subscription levels vary in price depending on your company’s monthly expenses and whether it is on a cash or accrual accounting method. If you require more than just basic services, you can add on any of Bookkeeper360’s solutions, which include CFO advisory and payroll services.
For CFO advisory services, it provides business and financial plans, projections and forecasts, entrepreneur coaching, corporate governance, and capital deployment strategy. It also provides a free consultation and personalized quote—and there is no equivalent offer from Bookkeeper.com. It is for these reasons that we selected Bookkeeper360 as the winner of this category.
Bookkeeper360 has several different services and solutions for business owners, and the total cost will vary depending on the services selected. Depending on the needs of your business, you can choose from the pricing plans that are offered for Bookkeeper360’s individual services, or you can work directly with its team to customize a service plan.
Bookkeeper.com offers four subscription plans, which vary in price depending on the number of monthly transactions or frequency of service. For any additional services, such as payroll or tax preparation, you can request a customized quote based on the size and needs of your business. Unfortunately, there’s no free trial available.
Small Business | Small Business Plus | Small Business Advanced | Custom | |
|---|---|---|---|---|
Monthly Cost | $399 | $599 | $799 | Custom pricing |
Monthly Expense Cap | 100 monthly transactions | 200 monthly transactions | 300 monthly transactions | Custom |
Annual Gross Revenue Cap | $500,000 | $750,000 | $1 million | $1 million-plus |
Service Level | Monthly | Semimonthly | Weekly | Weekly |
Onboarding | 1 to 2 weeks | 2 to 3 weeks | 3 to 4 weeks | 3 to 4 weeks |
Monthly Bill Payments | N/A | 20 included | 40 included | Custom |
Dedicated Bookkeeper & Account Manager | ✓ | ✓ | ✓ | ✓ |
Month-end Close With Bank & Credit Card Reconciliation | ✓ | ✓ | ✓ | ✓ |
Cash or Accrual | ✓ | ✓ | ✓ | ✓ |
Online Support | Limited | Unlimited | Unlimited | Unlimited |
Monthly Scheduled Meetings | ✕ | 30 minutes | 45 minutes | ✓ |
Lite CFO & Advisory Services | ✕ | ✕ | ✕ | ✓ |
Track by Class, Location & Department | ✕ | ✕ | ✕ | ✓ |
Features: Bookkeeper360 Wins
| | |
|---|---|---|
Dedicated Bookkeeper | ✓ | ✓ |
Connect Bank Accounts | ✓ | ✓ |
Reconcile Accounts | ✓ | ✓ |
Categorize Transactions | ✓ | ✓ |
Pay Bills & Invoicing | ✓ | ✓ |
Provide Monthly Financial Statements | ✓ | ✓ |
Cash & Accrual Accounting | ✓ | Cash only |
Fractional CFO Services | ✓ | Custom plan only |
Tax Consulting | ✓ | ✓ |
Tax Preparation & Filing | ✓ | ✓ |
Catch-up Bookkeeping | ✓ | ✕ |
Payroll Integration | ✓ | ✕ |
Financial Advice & Software Training | ✕ | ✓ |
Money-back Guarantee | ✕ | ✕ |
Multiple Currency Support | ✕ | ✕ |
The services the two providers offer are very similar, but Bookkeeper360 allows for more customization of its features and a pay-as-you-go plan.
Accrual-basis Accounting: Bookkeeper360 Wins
Bookkeeper360 offers both accrual and cash-based accounting while Bookkeeper.com only offers cash-based accounting.
Customized Plans: Bookkeeper360 Wins
Bookkeeper360 offers the ability to create your own custom plan, and as such, the features you select depend on your company’s specific needs and business strategy. These include hands-on bookkeeping, tax services, CFO advisory support, and payroll/HR management.
Free Financial Advice & Software Training: Bookkeeper.com Wins
One stellar feature that Bookkeeper.com offers is free financial advice and software training with all of its service plans. These features are unavailable with Bookkeeper360.
Ease of Use: Tie
| | |
|---|---|---|
Overall Ease of Use | Easy | Easy |
Accessibility | Cloud | Cloud |
Online Help Section | ✓ | ✓ |
User-friendly Dashboard | ✓ | ✓ |
Bookkeeper360 provides a free consultation for interested business owners, during which you can receive a personalized quote before committing to the service. It offers the ability to access your bookkeeper’s screen during meetings while Bookkeeper.com uses a secure online portal to facilitate meetings, which allows you to upload documents and exchange information. Because both providers offer useful features and are easy to use, we called this category a tie.
Bookkeeper360 App (Source: Bookkeeper360)
After your free consultation, the first step after signing up with Bookkeeper360 is to meet with your dedicated bookkeeper over the phone. They will work with you to determine a service strategy that meets your needs. They will also help you decide whether there are any additional services that you may require, such as payroll or tax filing, and will assist you with connecting Bookkeeper360 to your accounting system, whether that’s QuickBooks or Xero. You’ll then use Bookkeeper360’s cloud-based system to collaborate with your bookkeeper and manage your finances.
Bookkeeper.com client portal (Source: Bookkeeper.com)
After you sign up with Bookkeeper.com, you’ll maintain access to your QuickBooks account so that you can monitor the activities performed on your behalf. You’ll also have access to up-to-date financial reports. During the onboarding process, your bookkeeper will ensure that your bank accounts are connected to QuickBooks so that they can download your statements and classify them in QuickBooks.
Integrations: Bookkeeper360 Wins
| | |
|---|---|---|
Built-in Integrations | 0 | 0 |
Third-party Integrations | 10+ | 2 |
Bookkeeper360 gives its users access to Marketplace, which will analyze your finances and make recommendations for third-party software products that can integrate with Bookkeeper360. Bookkeeper.com does not appear to integrate with any other programs besides QuickBooks Desktop and QuickBooks Online, but QuickBooks will then integrate with hundreds of programs. We awarded Bookkeeper360 the win in this category because it has more integrations than Bookkeeper.com.
- Bookkeeper360 integrations: QuickBooks Online, Xero, Gusto, BILL, A2X, Ramp, Divvy, Heartland, Brex, and Critical Financing
- Bookkeeper.com integrations: QuickBooks Online
Mobile App: Tie
Just like Bookkeeper360, Bookkeeper.com doesn’t currently offer a mobile app beyond the mobile app that comes with a QuickBooks Online or Xero subscription, which is why we called this category a tie.
With QuickBooks Online’s or Xero’s mobile app, you can view real-time cash flow updates, access reports and view accounts, and check spending categories. The app also lets you track your goals and view your financial data, including scorecards and metrics with the ability to compare year-over-year performance and track and customize goals and trends. This app can be accessed via a web or mobile browser.
Customer Support: Bookkeeper360 Wins
| | |
|---|---|---|
Online Help Resources | ✓ | ✓ |
Email Support | ✓ | ✓ |
Searchable Knowledge Base | ✓ | ✕ |
Live Chat Support | ✓ | ✕ |
Phone Support | ✓ | ✕ |
Free Software Training | ✕ | ✓ |
Free Financial Advice | ✕ | ✓ |
Unlimited Support | ✕ | ✕ |
Community Support | ✕ | ✕ |
One-way Video Chat | ✕ | ✕ |
Bookkeeper360 leads this category because it provides more methods of communication, including phone and live chat support. If you need to reach your bookkeeper, they’re available at any time via phone, email, and live chat. You can schedule monthly phone meetings to review financial reports, and your bookkeeper will also grant you access to their screen so that you’re able to view your books.
Additionally, Bookkeeper360’s integration (referred to as an “app” on its website) with Xero lets you monitor your financial data and track your goals. You also have access to a full team of accounting experts, including bookkeepers, certified public accountants (CPAs), and advisors.
Meanwhile, you’ll interact with your Bookkeeper.com bookkeeper via a secure online portal, which allows you to upload documents and exchange information. Your company’s transactions are also available in the portal, and you can request an appointment with your bookkeeper.
Bookkeeper.com even offers free financial advice and software training as part of its package, which can be helpful when you’re just getting started. There are teams of accountants and enrolled agents (EAs) available to help you navigate your way through any business-related concerns.
Read our article on how to choose a virtual bookkeeper for guidance on selecting the right online bookkeeping service.
How We Evaluated Bookkeeper360 vs Bookkeeper.com
We compare Bookkeeper360 and Bookkeeper.com based on the following criteria:
35% of Overall Score
Because each plan depends on many factors, we looked at the value provided in terms of the time and potential money that you’re saving by using the service.
20% of Overall Score
You should be able to access a dedicated bookkeeper for any questions or advice and one-on-one assistance.
15% of Overall Score
The best online bookkeeping service should offer a wide range of bookkeeping solutions, including catch-up bookkeeping, invoicing, bill pay, bank reconciliation, payroll, and tax filing.
10% of Overall Score
We evaluated whether the online bookkeeping service offered tax and consulting, and the scope of those services.
20% of Overall Score
We consider the opinions of users and the service’s ratings on various review sites. These criteria were disregarded for providers where no reviews were found.
Frequently Asked Questions (FAQs)
Bookkeeper360 offers support via email, phone, and live chat.
Bookkeeper.com offers three subscription plans, which range in price from $399 to $799 per month, depending on the number of monthly transactions and frequency of service. If you need additional services, such as payroll or tax preparation, you can request a customized quote based on the size and needs of your business.
Yes, Bookkeeper360 supports both cash- and accrual-based accounting.
Bottom Line
Bookkeeper360 and Bookkeeper.com are virtual bookkeeping services. They allow you to outsource your bookkeeping and other financial tasks, combining the automation of accounting software with the support of an accounting professional.
Bookkeeper.com is suited well to business owners looking for a helping hand with their business tasks, with financial advisors available as part of the service while Bookkeeper360 is optimal for startup and growth-stage companies using Xero or QuickBooks Online and needing more than just a bookkeeping service. Based on its available features, flexible pricing, and excellent user reviews, we selected Bookkeeper360 as the overall winner.
